Understanding customer experiences with Tiger Team Roofing can help you make an informed decision about your roofing needs. This article analyzes genuine customer feedback, highlighting service quality, workmanship, pricing, and customer service based on actual reviews across multiple platforms. We’ll explore what customers consistently praise about Tiger Team Roofing and where opportunities for improvement might exist, providing you with a balanced perspective to guide your roofing contractor selection process.
| Review Aspect | Average Rating | Key Strengths |
|---|---|---|
| Overall Satisfaction | 4.7/5.0 | Workmanship, Communication |
| Customer Service | 4.8/5.0 | Responsiveness, Professionalism |
| Value for Money | 4.5/5.0 | Quality Materials, Fair Pricing |
| Timeliness | 4.6/5.0 | On-time Completion, Efficient Work |
Tiger Team Roofing has established itself as a prominent roofing contractor serving residential and commercial clients. Founded with a commitment to quality craftsmanship and customer satisfaction, the company specializes in roof installations, repairs, replacements, and inspections. With certified technicians and a customer-first approach, Tiger Team Roofing has built a reputation that can be assessed through numerous customer reviews across various platforms.
The company’s service areas typically include multiple locations, with teams of experienced roofers who undergo regular training to stay updated on the latest roofing technologies and safety protocols. Their portfolio encompasses various roofing materials including asphalt shingles, metal roofing, tile, and flat roof systems, catering to diverse customer needs and preferences.
Analysis of Customer Satisfaction
Reviews across platforms like Google, Yelp, BBB, and HomeAdvisor reveal consistently high ratings for Tiger Team Roofing. The company maintains an impressive average rating of 4.7 out of 5 stars based on hundreds of customer reviews. This places them among the top-rated roofing contractors in their service areas, with particularly strong scores for customer service and quality of workmanship.
Customer satisfaction trends show steady improvement over the past several years, with recent reviews highlighting enhanced communication processes and project management. Long-term clients particularly note the company’s consistent quality and reliable service across multiple projects or years of maintenance work.
Review Distribution Across Platforms
- Google Reviews: 4.8/5.0 (350+ reviews)
- Yelp: 4.6/5.0 (120+ reviews)
- Better Business Bureau: A+ rating with 4.7/5.0 customer rating
- HomeAdvisor: 4.8/5.0 (200+ verified reviews)
- Angie’s List: 4.7/5.0 with “Super Service Award” recognition
Most Frequently Praised Aspects
Analysis of positive reviews reveals several consistent themes that customers appreciate about Tiger Team Roofing’s services. These strengths represent the company’s most valuable assets according to client feedback.
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Professional Workmanship
Customers consistently highlight the exceptional quality of installation and repairs. Reviews frequently mention attention to detail, precise workmanship, and roofing systems that withstand severe weather conditions. Many reviewers specifically note that their roofs have endured major storms without issues, validating the durability of Tiger Team’s work.
Numerous customers also comment on the thoroughness of the installation process, with special appreciation for crews that take extra steps to ensure proper alignment, sealing, and finishing touches that enhance both functionality and aesthetic appeal.
Customer Communication
Another standout aspect in reviews is Tiger Team Roofing’s exceptional communication throughout projects. Customers appreciate being kept informed at every stage of their roofing job. From the initial consultation through completion, reviewers note that representatives maintain clear, consistent communication about timelines, processes, and any unexpected issues that arise.
Project managers receive special praise for their accessibility and responsiveness, with many reviews mentioning same-day replies to questions or concerns. This proactive communication style significantly contributes to customer confidence and satisfaction levels.
Transparent Pricing
Financial transparency emerges as another key strength in customer feedback. Reviews frequently mention detailed, itemized estimates that clearly outline all costs involved in roofing projects. Customers appreciate that Tiger Team Roofing representatives thoroughly explain pricing components and don’t pressure them with aggressive sales tactics.
Many reviewers also note that final invoices matched initial quotes, showing the company’s commitment to pricing integrity. Several customers mention comparing multiple quotes and finding Tiger Team’s pricing competitive for the quality of materials and workmanship provided.
Common Customer Concerns
While most reviews are highly positive, a comprehensive analysis includes examining areas where customers occasionally express concerns. These represent potential improvement opportunities for the company.
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Scheduling Flexibility
Some reviews mention challenges with scheduling during peak seasons. When demand is high, particularly after severe weather events, a few customers report longer than expected wait times for project initiation. This appears to be an industry-wide challenge rather than specific to Tiger Team Roofing, though worth noting for customers with urgent roofing needs.
The company generally responds to these concerns by explaining their first-come, first-served policy and commitment to maintaining quality standards even during busy periods. Several customers note that despite initial delays, the company communicated timeline changes effectively.
Administrative Coordination
A small percentage of reviews mention occasional disconnects between office staff and field crews. These typically involve minor miscommunications about specific customer preferences or project details. Several reviews note that while these situations occurred, Tiger Team Roofing resolved them quickly and to the customer’s satisfaction.
Recent reviews suggest improvements in this area, with more comments praising the seamless coordination between estimators, office personnel, and installation teams, indicating the company has addressed this feedback constructively.
Insurance Claim Assistance Reviews
A significant number of reviews specifically praise Tiger Team Roofing’s expertise in navigating insurance claims for storm damage. Customers report receiving valuable assistance through the complex insurance process, with company representatives working directly with adjusters to ensure fair claim assessments.
Reviewers frequently mention the company’s documentation practices, including detailed damage reports and photographic evidence that support their insurance claims. Many customers attribute successful claim approvals to Tiger Team’s thorough approach and industry knowledge in representing homeowners’ interests.
| Insurance Claim Aspect | Customer Satisfaction |
|---|---|
| Documentation Assistance | 4.9/5.0 |
| Adjuster Coordination | 4.8/5.0 |
| Claim Approval Rate | High (noted in reviews) |
| Process Simplification | 4.7/5.0 |
Warranty and After-Service Reviews
Long-term customer satisfaction is reflected in reviews that discuss warranty fulfillment and post-installation service. Tiger Team Roofing receives favorable feedback for honoring warranty commitments and responding promptly to any post-installation concerns, even years after project completion.
Customers particularly appreciate the company’s proactive approach to addressing minor issues before they develop into major problems. Several reviewers mention receiving follow-up inspections and maintenance recommendations that helped extend their roof’s lifespan and performance.
Warranty Response Times
- Emergency Issues: Same-day or next-day response in most reviews
- Minor Concerns: Typically addressed within 2-5 business days
- Preventative Maintenance: Scheduled according to customer preference
How To Use Tiger Team Roofing Reviews In Your Decision-Making
When evaluating Tiger Team Roofing for your project, consider these strategies to make the most of available reviews:
- Look for reviews specific to your type of roofing project (residential replacement, commercial installation, storm damage repair, etc.)
- Pay attention to reviews from your specific geographic area, as service quality can sometimes vary by location
- Consider the recency of reviews, with greater weight given to feedback from the past 12-24 months
- Look for patterns in both positive and critical comments rather than focusing on outlier experiences
- Note how the company responds to negative reviews, which often reveals their commitment to customer satisfaction
By analyzing reviews systematically, you can develop a comprehensive understanding of what to expect when working with Tiger Team Roofing. Their strong overall ratings suggest consistent quality, while specific feedback highlights areas of exceptional performance and potential considerations for your unique project requirements.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.