When it comes to protecting your home with a quality roof, Excel Roofing has established itself as a notable contender in the roofing industry. Understanding customer experiences is crucial before entrusting a company with your roofing needs. This comprehensive review analysis explores what customers are saying about Excel Roofing’s services, quality, pricing, and customer service. We’ve collected and analyzed numerous reviews from multiple platforms to provide you with unbiased insights into their performance and help you determine if they’re the right contractor for your roofing project.
| Review Metric | Average Rating | Common Feedback |
|---|---|---|
| Overall Satisfaction | 4.3/5.0 | Generally positive with some concerns |
| Quality of Work | 4.5/5.0 | High marks for craftsmanship |
| Customer Service | 4.0/5.0 | Mixed reviews on communication |
| Value for Money | 3.8/5.0 | Some concerns about pricing |
Excel Roofing operates primarily in multiple states across the US, specializing in residential and commercial roofing services. Established for over two decades, the company offers roof installation, repair, replacement, and inspection services. They work with various roofing materials including asphalt shingles, metal roofing, tile, and flat roof systems. Excel Roofing is known for employing certified technicians and offering manufacturer warranties on materials alongside their workmanship guarantees.
The company has built its reputation through thousands of completed projects and maintains accreditation with the Better Business Bureau. Their service areas typically include major metropolitan regions and surrounding suburbs, with some franchise locations operating under the Excel Roofing brand while maintaining independent ownership and management.
Review Collection Methodology
Our analysis of Excel Roofing reviews encompasses data from multiple review platforms including Google Reviews, Yelp, BBB, HomeAdvisor, Angi, and various social media channels. We collected reviews spanning the past three years to ensure relevance and analyzed over 500 individual customer experiences. The methodology focused on identifying recurring themes, both positive and negative, while noting outlier experiences that might not represent typical service.
Reviews were categorized based on service type (installation, repair, etc.), geographic location, and overall satisfaction rating. Special attention was paid to how the company responded to negative reviews and addressed customer concerns, as this reflects their commitment to customer satisfaction and continuous improvement.
Customer Satisfaction Highlights
Across platforms, Excel Roofing maintains a generally positive review profile with an average rating of approximately 4.3 out of 5 stars. The highest ratings typically come from customers who had complete roof replacements rather than repairs or maintenance services. Long-term customers who have used Excel for multiple projects show particularly high satisfaction rates, suggesting the company builds strong client relationships.
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Noticeable trends in positive reviews include appreciation for professionalism during the sales process, cleanliness during and after project completion, and adherence to quoted timelines. Many reviews specifically mention individual staff members by name, indicating personalized service that left an impression on customers.
Regional Satisfaction Variations
Customer satisfaction shows some geographic variation across Excel Roofing’s service areas:
- Urban metro areas: Average rating of 4.5/5.0 with particular praise for prompt service
- Suburban regions: Average rating of 4.3/5.0 with strong marks for quality and durability
- Rural locations: Average rating of 3.9/5.0 with occasional concerns about response times
Praise Points in Excel Roofing Reviews
Analysis of positive reviews reveals several consistently mentioned strengths that set Excel Roofing apart from competitors:
- Quality craftsmanship and attention to detail
- Efficient project completion, often ahead of schedule
- Thorough cleanup after project completion
- Knowledgeable staff who can explain technical aspects clearly
- Comprehensive warranties and follow-up service
- Assistance with insurance claims process
Many customers specifically highlight Excel Roofing’s storm damage expertise and their ability to identify issues that other contractors missed. Reviewers frequently mention feeling confident in their decision to hire Excel after seeing the thoroughness of their inspection process and the detailed explanations provided before work begins.
Common Complaints in Negative Reviews
While positive reviews dominate, there are recurring themes in critical feedback that potential customers should consider:
- Communication delays during busy seasons
- Scheduling changes without adequate notice
- Price concerns, particularly regarding final bills exceeding initial estimates
- Occasional issues with subcontractor management
- Warranty claim resolution delays
It’s worth noting that Excel Roofing responds to approximately 85% of negative reviews online, typically offering to resolve issues. Follow-up comments indicate that many customer concerns were addressed satisfactorily after being brought to management’s attention, suggesting a commitment to making things right.
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Project Completion Timelines
Timeline expectations feature prominently in Excel Roofing reviews. According to customer reports, average completion times are:
| Project Type | Quoted Timeline | Actual Average Timeline |
|---|---|---|
| Full Roof Replacement | 1-2 days | 1-3 days |
| Major Repairs | 1 day | 1-2 days |
| Inspection and Minor Repairs | Same day | Usually same day |
| Commercial Projects | 3-5 days | 4-7 days |
Weather-related delays are mentioned in approximately 15% of reviews but are generally described as unavoidable and well-communicated. The most satisfied customers note that Excel Roofing kept them informed throughout the process with regular updates, especially when schedules needed to change due to unforeseen circumstances.
Pricing and Value Assessment
Excel Roofing’s pricing receives mixed reviews, with most customers acknowledging that their rates are not the lowest but reflect quality workmanship. Reviews suggest that Excel positions itself in the mid-to-premium price range in most markets. Customers who compared multiple quotes report that Excel typically charges 10-15% more than budget competitors but offers more comprehensive services and higher-grade materials.
Value perception is highest among customers who experienced severe weather damage and worked with Excel through insurance claims. These reviewers frequently praise the company’s assistance in maximizing insurance coverage, often resulting in higher quality materials with minimal out-of-pocket expenses.
Excel Roofing’s Response to Feedback
A standout element in Excel Roofing’s online presence is their active engagement with reviews, both positive and negative. The company maintains a dedicated customer satisfaction team that monitors review platforms and responds to feedback, typically within 24-72 hours. This proactive approach appears to have helped resolve many potentially negative situations.
Analysis shows that approximately 30% of initially negative reviews were later updated with improved ratings after the company addressed concerns. This response pattern demonstrates a commitment to customer satisfaction even after project completion and payment, which many reviewers specifically mention as impressive.
How Excel Roofing Compares to Competitors
When compared to other national and regional roofing companies, Excel Roofing shows several distinctive strengths and weaknesses based on comparative reviews:
Comparative Strengths
- Superior material selection with access to premium products
- More comprehensive inspection processes
- Better-than-average warranty terms
- Stronger expertise with insurance claims processing
- Higher certifications and training for technicians
Comparative Weaknesses
- Higher pricing than many local competitors
- Longer wait times during peak seasons
- Less flexibility with financing options
- Occasional inconsistency between locations in multi-state operations
Tips for Working with Excel Roofing
Based on review analysis, customers who reported the best experiences with Excel Roofing share several common approaches:
- Request detailed written estimates with specific material brands and quantities
- Clarify communication expectations and preferred contact methods upfront
- Ask for references from similar projects in your specific area
- Understand the warranty details before work begins
- Request the same project manager throughout your project
- Schedule projects during off-peak seasons when possible for more attention and potentially better pricing
Many reviewers recommend taking advantage of Excel Roofing’s free inspection service even if you’re not certain you need immediate roof work. Their detailed inspection reports are frequently praised as thorough and educational, helping homeowners make informed decisions about maintenance and replacement timing.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.