When selecting a roofing contractor for your home, understanding customer experiences can make all the difference in your decision-making process. All American Roofing has established itself in the roofing industry, but what do actual customers have to say about their services? This comprehensive review analysis examines customer feedback, service quality, pricing, and overall satisfaction to help you determine if All American Roofing is the right choice for your roofing needs.
| Review Aspect | Rating | Key Highlights |
|---|---|---|
| Overall Customer Satisfaction | 4.3/5 | Strong positive reviews for quality workmanship |
| Pricing | 3.9/5 | Competitive but not the cheapest option |
| Customer Service | 4.5/5 | Highly rated for responsiveness and professionalism |
| Timeliness | 4.1/5 | Generally on schedule with occasional delays |
All American Roofing has been serving homeowners across the United States for over two decades. Established in the early 2000s, the company has grown from a small local operation to a recognized name in residential and commercial roofing. Their services span multiple states with particularly strong presence in the Midwest and Southern regions.
The company maintains accreditation with the Better Business Bureau, where they currently hold an A+ rating. This official rating, combined with customer reviews across multiple platforms, provides a comprehensive picture of their business practices and customer satisfaction levels. Their longevity in a competitive industry suggests a consistent track record of satisfactory service, though individual experiences vary by location and specific crew.
Customer Rating Analysis Across Platforms
All American Roofing’s reviews span multiple platforms, giving potential customers a broad perspective on their service quality. When analyzing these reviews, it’s important to consider the aggregate scores across different sites rather than focusing on isolated feedback.
- Google Reviews: Average of 4.3/5 stars based on 300+ reviews
- Yelp: Average of 3.8/5 stars from approximately 180 reviews
- BBB: A+ rating with 4.2/5 stars from verified customers
- HomeAdvisor: 4.4/5 stars from 250+ verified customers
- Angi (formerly Angie’s List): 4.1/5 stars from homeowners
The consistency across platforms lends credibility to the overall positive reputation. However, it’s worth noting that reviews vary by location, with some branches receiving higher marks than others. The company’s response rate to negative reviews stands at approximately 85%, demonstrating their commitment to addressing customer concerns.
Most Praised Aspects in Positive Reviews
Analyzing the positive reviews reveals several recurring themes that customers consistently appreciate about All American Roofing’s services. These strengths appear across multiple review platforms and geographic locations.
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Quality of Workmanship
The most frequently praised aspect is the quality of completed roofing projects. Customers repeatedly mention the attention to detail, proper installation techniques, and overall durability of their new roofs. Many positive reviews include follow-up comments years after installation, noting how well the roof has held up against various weather conditions.
Professional Crew Behavior
Another commonly highlighted positive is the professionalism of the installation teams. Reviewers appreciate crews that are punctual, respectful of property, and thorough in their cleanup efforts. Many customers specifically mention crew supervisors by name, indicating the personal connection established during the project.
Warranty and Follow-Through
All American Roofing receives high marks for honoring their warranty commitments. Customers report that when issues arise after installation, the company is responsive and resolves problems promptly. This after-service care appears to be a significant factor in many of the five-star reviews the company receives.
Common Criticisms in Negative Reviews
While the majority of reviews are positive, examining the criticisms provides valuable insight for potential customers considering All American Roofing. Several themes emerge in the negative reviews that appear worth noting.
Pricing Concerns
The most common criticism relates to pricing, with some customers feeling that the final cost exceeded initial estimates. Some reviewers mention unexpected additional charges for issues discovered during the roofing process. However, it’s worth noting that many of these reviews acknowledge the quality of the work despite price concerns.
Communication Issues
Some negative reviews cite problems with communication, particularly during busy seasons. Customers report delayed responses to calls and emails, especially when seeking updates on project timelines. This appears to be more prevalent in certain geographic regions where the company may be handling higher volumes of projects.
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Scheduling Delays
A subset of critical reviews mentions scheduling problems, including postponed start dates or extended project timelines. Weather-related delays account for some of these issues, though some customers felt the company overcommitted during peak seasons, leading to longer wait times than initially indicated.
Service Offerings and Quality Assessment
All American Roofing offers a comprehensive range of roofing services, with varying review ratings for each service category. Understanding how their different services perform can help potential customers make more informed decisions.
| Service Type | Average Rating | Notable Feedback |
|---|---|---|
| Complete Roof Replacement | 4.5/5 | Highest rated service; praised for thoroughness |
| Roof Repairs | 4.2/5 | Generally positive for quality, some concerns about pricing |
| Storm Damage Assessment | 4.6/5 | Highly rated for insurance claim assistance |
| Gutter Installation | 3.9/5 | Mixed reviews, quality varies by location |
| Commercial Roofing | 4.3/5 | Strong reviews for larger projects and complex requirements |
Price Value Analysis from Customer Perspectives
A thorough review analysis reveals nuanced perspectives on All American Roofing’s pricing structure. While not positioned as a budget option, most reviews suggest the company provides good value relative to the quality delivered. Customers frequently mention that while they received lower quotes from competitors, they chose All American Roofing for perceived superior workmanship and materials.
The company typically offers tiered pricing options with different material quality levels. Reviews indicate that mid-tier options provide the best balance of quality and affordability, while premium offerings receive mixed value assessments. Notably, customers who opted for financing through the company report straightforward terms and competitive interest rates compared to third-party financing options.
Regional Review Variations
Customer experiences with All American Roofing show notable variation by region, reflecting the company’s franchise model and different management teams. Understanding these regional differences can help set appropriate expectations based on your location.
Midwest Region Performance
The company’s Midwest operations receive the highest overall ratings, particularly in Illinois, Indiana, and Ohio. Customers in these areas consistently mention punctual service, accurate estimates, and excellent storm damage expertise. Weather-related scheduling issues appear to be handled more effectively in these regions, possibly due to the team’s experience with seasonal challenges.
Southern Region Reviews
In southern states, particularly Texas, Florida, and Georgia, reviews trend slightly lower but remain positive overall. The high volume of storm-related work in these regions seems to occasionally impact scheduling and communication. However, expertise in hurricane-resistant roofing options receives particular praise from coastal area customers.
Western Operations Feedback
The company’s western region offices have fewer reviews overall, suggesting more recent expansion. Customer feedback in Arizona, Nevada, and parts of California indicates strong technical knowledge of heat-resistant materials but more variable customer service experiences. Response times to inquiries appear longer in these regions based on review analysis.
How to Verify All American Roofing Reviews
When researching All American Roofing or any contractor, it’s important to verify review authenticity. Start by checking reviews across multiple platforms rather than relying on a single source. Look for detailed reviews that mention specific aspects of the project rather than vague praise or criticism.
Request references from the company for projects similar to yours in your local area. Most reputable contractors, including All American Roofing, maintain a portfolio of completed projects with customer contact information (provided with permission). Speaking directly with previous customers can provide insights that written reviews might not capture.
Consider the review timeline as well. The most valuable assessments often include initial impressions and follow-up comments after the roof has weathered several seasons. This longitudinal perspective provides better insight into both installation quality and the company’s commitment to warranty service.
Making an Informed Decision Based on Reviews
When evaluating All American Roofing based on customer reviews, consider your specific priorities. If workmanship quality and warranty support rank highest for you, the strong positive feedback in these areas is significant. If budget constraints are primary, note the consistent theme that the company is rarely the lowest bidder but generally delivers on quality promises.
Request detailed, written estimates that clearly specify materials, labor, potential additional costs, and project timelines. Reviews suggest this approach helps avoid the communication issues mentioned in some negative feedback. Additionally, confirm which specific crew or team will handle your project, as performance appears to vary somewhat between different installation teams.
Finally, leverage the review information about regional performance to set appropriate expectations based on your location. The company’s response patterns to critical reviews in your area can provide insight into how potential issues might be handled should they arise during your project.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.