Big Bear Roofing Reviews examines the company’s reputation, service offerings, pricing, warranties, and real customer feedback to help homeowners make informed decisions. This guide highlights common strengths and concerns found in reviews and offers practical tips for evaluating roofing contractors.
| Category | Summary |
|---|---|
| Overall Reputation | Generally Positive With Regional Variations |
| Services Offered | Roof Replacement, Repair, Inspection, Gutter Work |
| Typical Price Range | $5,000–$20,000+ Depending On Scope |
| Common Praise | Timely Communication, Clean Job Sites, Professional Crews |
| Common Complaints | Scheduling Delays, Warranty Clarifications, Change Order Costs |
Company Background And Services
Big Bear Roofing positions itself as a full-service roofing contractor serving residential and light commercial customers. Core services include roof replacement, roof repairs, storm damage remediation, roof inspections, and gutter installation. Some locations also provide siding, skylight installation, and attic ventilation upgrades.
The company typically works with asphalt shingles, metal roofing, tile, and flat roofing systems. Warranty options commonly include manufacturer shingle warranties plus workmanship guarantees from the contractor.
How To Interpret Big Bear Roofing Reviews
Online reviews reflect diverse experiences shaped by project size, crew, and local management. Look for patterns across many reviews rather than relying on individual extremes. Consistent praise for communication and cleanup is meaningful, while recurring complaints about scheduling or hidden fees indicate systemic issues.
Verify reviews across multiple platforms — Google, Yelp, Better Business Bureau, and industry sites — since each channel may attract different clientele and moderators. Weighted evaluation helps separate authentic experiences from outliers.
Common Positive Themes Reported By Customers
- Clear Communication: Many reviewers praise proactive updates and accessible office staff.
- Quality Workmanship: Repeat mentions of neat installations and durable materials appear frequently.
- Clean Job Sites: Customers often note thorough cleanup, including magnet sweeps for nails.
- Storm Damage Expertise: Fast response and insurance coordination are valued after severe weather.
Common Complaints And Red Flags In Reviews
While many customers are satisfied, reviewers sometimes report negative experiences. Common concerns include delays due to weather or material shortages, confusion over warranty coverage, and surprise change-order costs.
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Pay attention to complaints about contractor responsiveness after completion. Recurrent reports that post-installation issues were ignored or repaired slowly may signal poor follow-up service. Request written commitments on timelines and post-install support before hiring.
Pricing And Cost Expectations
Costs vary by roof size, complexity, materials, and local labor rates. Typical residential roof replacements managed by Big Bear Roofing reviews suggest a broad range. Expect small asphalt shingle replacements to start around several thousand dollars and full replacements often falling between $5,000 and $20,000 or higher for large homes or premium materials.
Get multiple written estimates and compare line items: tear-off costs, underlayment type, flashing, ventilation upgrades, disposal fees, and permit charges. Ensure the scope of work and materials are clearly listed to avoid later change orders.
Warranties, Insurance, And Licensing
Customer reviews frequently note the importance of verifying insurance and warranty coverage. Big Bear Roofing typically offers manufacturer warranties for shingles plus a contractor workmanship warranty; the length and transferability can vary by location.
Homeowners should ask for proof of liability and workers’ compensation insurance and confirm that local licenses are active. Obtain written warranty terms and the process for claims to prevent misunderstandings later.
How Reviews Describe The Installation Process
Review patterns describe the typical installation flow: initial inspection and estimate, scheduling, removal of old roofing, deck repairs if needed, installation of new materials, flashing and ventilation work, final cleanup, and final walkthrough. Many customers appreciate a post-job inspection report and photos documenting repairs or replaceable components.
Ask the contractor about on-site supervision, estimated crew size, timelines, and daily start/stop procedures. Clear expectations reduce stress and minimize disputes.
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Insurance Claims And Storm Damage Handling
Big Bear Roofing reviews often highlight the company’s role in insurance claims for storm-damaged roofs. Positive reviews describe assistance with claim documentation, roof inspections, and communication with adjusters.
Homeowners should still obtain a personal estimate or second opinion to ensure the adjuster’s scope matches contractor recommendations. Do not sign over insurance checks without understanding how funds will be applied to repairs.
How To Vet Big Bear Roofing Using Reviews
- Compare Multiple Platforms: Cross-check Google, Yelp, BBB, and industry forums for a balanced view.
- Look For Local Trends: Reviews tied to a specific office or crew are more relevant than corporate-level comments.
- Verify References: Request recent customer contacts and inspect completed jobs in person where possible.
- Check Complaint Resolution: Note whether negative reviews were addressed and resolved promptly.
Questions To Ask Before Hiring
Effective questions reduce buyer’s remorse. Ask about project timelines, materials, manufacturer and workmanship warranty lengths, permit handling, disposal procedures, and change-order policies. Request a detailed written contract and a realistic timeline with weather contingency language.
Also ask for proof of insurance, licensing, and a list of recent local references. A contractor willing to provide documentation and references typically values transparency.
Comparing Big Bear Roofing To Local Competitors
When comparing contractors, consider reputation, price, warranty, communication, and project scope. Big Bear Roofing reviews indicate competitive pricing with strengths in storm response and cleanup; local independent roofers may offer lower quotes or specialized craftsmanship.
Obtain three estimates that include identical scopes and materials to compare apples-to-apples. Lower bids should be scrutinized for omitted items like underlayment upgrades or ventilation improvements.
How To Use Reviews To Negotiate Better Terms
Armed with review insights, homeowners can negotiate clearer warranties, fixed-price contracts, or a written timeline. Highlighting competitor bids or citing common review issues can motivate improved terms such as faster response windows or added inspection visits.
Request a clause in the contract for any workmanship-related callbacks within a set period and define remedies. Document all agreed changes in writing before work begins.
Practical Tips For A Smooth Roofing Project
- Schedule Early: Book roofing projects in off-peak seasons to reduce delays and secure materials.
- Prepare The Property: Remove vehicles and fragile items from near the house and protect landscaping.
- Get Everything Written: Contracts, change orders, and warranty terms should be in writing.
- Inspect Final Work: Conduct a walkthrough and request a final invoice showing completed items and warranties.
Where To Find Reliable Big Bear Roofing Reviews
Search engines, local community groups, the Better Business Bureau, and state contractor license lookup sites provide credible information. Look for photo evidence, date stamps, and reviewer verification to increase reliability.
Contact local building departments for permit histories and complaint records. These official sources complement customer reviews for a fuller picture.
Summary Of Key Takeaways From Reviews
Big Bear Roofing Reviews Generally Reflect Solid Workmanship And Strong Storm Response, With Potential Issues Around Scheduling And Warranty Clarifications. Homeowners should vet local offices, request detailed written contracts, verify insurance and licensing, and compare multiple bids to ensure alignment with expectations.
Using reviews wisely means seeking consistent patterns, verifying claims with documentation, and asking targeted questions to protect the investment in a new or repaired roof.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.