Big Fish Roofing Reviews examines the company’s reputation, services, pricing, customer experiences, and how it compares to other roofing contractors in the U.S. The article synthesizes public reviews, Better Business Bureau data, service offerings, and practical tips for homeowners considering Big Fish Roofing. Readers will get actionable insights to decide whether to hire this contractor.
| Aspect | Quick Summary |
|---|---|
| Overall Rating | Mixed to Positive — Varies By Location |
| Common Strengths | Responsive Estimates, Storm Damage Expertise |
| Common Complaints | Scheduling Delays, Occasional Communication Issues |
| Best For | Homeowners Needing Insurance Claims Assistance |
Company Overview And Background
Big Fish Roofing operates as a regional roofing contractor with a focus on residential roof replacement, storm damage repair, and insurance claim support. The company emphasizes quick response times after storms and a strong relationship with insurance carriers.
Local franchisees or branches often deliver services, which means quality and processes can vary by market. Customers should verify the specific branch serving their area and request proof of licensing and insurance before hiring.
Reputation And Online Ratings
Big Fish Roofing Reviews across platforms show a mix of positive and negative feedback. On Google and Facebook, ratings commonly range from 3.5 to 4.5 stars in many areas. Consistent praise centers on rapid storm-response work and helpful insurance claim guidance.
Complaints tend to involve project scheduling, post-installation follow-up, and occasional disputes over final costs. The Better Business Bureau (BBB) listing, when available, provides details on company accreditation and complaint resolution history—useful indicators of reliability.
Services Offered
Big Fish Roofing typically provides the following services: roof inspections, shingle and metal roof replacement, roof repair, gutter installation, storm damage assessment, and insurance claim assistance. The company’s core competency is handling storm-damaged roofs and navigating insurance claims.
Many branches offer free inspections and estimates, photographic documentation for claims, and temporary tarp services when immediate protection is required after severe weather.
Pricing, Estimates, And Insurance Claims
Pricing for Big Fish Roofing varies by roof size, materials chosen, location, and the extent of damage. Estimates often reflect both repair and full replacement options. Homeowners should obtain a detailed written estimate that separates materials, labor, permit costs, and potential insurance-covered items.
Big Fish Roofing promotes expertise with insurance companies and may work directly with insurers. While this can streamline claims for homeowners, it’s crucial to review settlement offers independently and consult the adjuster or a trusted third party if uncertain.
Customer Experience: What Reviews Say
Positive reviews highlight friendly crews, clear documentation for claims, and efficient completions, especially after storms. Customers note that crews often complete work faster than smaller independent contractors. Speed and storm-season availability are commonly cited as strong selling points.
Negative reviews often reference missed appointments, delays in material delivery, and occasional misunderstandings about scope changes. Some homeowners report difficulties reaching customer service during busy seasons, which can impact perceived reliability.
Quality Of Workmanship And Materials
Reports indicate that Big Fish Roofing uses industry-standard materials from major manufacturers such as GAF, CertainTeed, and Owens Corning depending on branch agreements. The quality of installation generally aligns with manufacturer standards, but workmanship can vary by crew and local management.
Homeowners should request manufacturer warranty details, ask about workmanship or labor warranties provided by the contractor, and get all warranty terms in writing to avoid surprises later.
Comparing Big Fish Roofing To Other Contractors
Compared to national brands and local independent roofers, Big Fish Roofing often balances scale and local responsiveness: it can deploy crews quickly post-storm while leveraging formal processes. Prospective customers should compare at least three written estimates, including one from a reputable local roofer, to evaluate value and service differences.
Important comparison factors include license verification, proof of insurance, material brands, warranty coverage, timeline, and references for completed projects in the same neighborhood.
Common Red Flags And How To Avoid Scams
Storm-chaser scams are common after severe weather; Big Fish Roofing Reviews sometimes mention high-pressure sales tactics from unverified contractors. Homeowners should verify contractor credentials, avoid on-the-spot signing under pressure, and confirm the company’s physical address and local references.
Other red flags include upfront full payment requests, lack of written contracts, unusually low bids, and contractors who refuse to pull required permits. Checking online reviews, the BBB, and state licensing boards helps mitigate risk.
How To Evaluate Big Fish Roofing For A Specific Project
Start with a licensed inspector and request a written, itemized estimate. Ask for proof of the branch’s license, insurance certificates, employee background checks, and sample contracts. Also request references and photos of recent completed roofs in the same community and climate.
Confirm the scope includes debris removal, permit acquisition, final inspection, and cleanup. Clarify timelines, change-order procedures, and warranty obligations before signing.
Questions To Ask During An Estimate
- What Is The Full Cost Breakdown? Request separate line items for materials, labor, permits, and disposal.
- Which Warranties Apply? Verify manufacturer and workmanship warranties and get them in writing.
- Who Handles Insurance Negotiations? Clarify whether the contractor assists only or negotiates on the homeowner’s behalf.
- What Is The Timeline? Ask for expected start and completion dates and delays contingency plans.
- Who Is The Local Contact? Obtain a direct phone number and physical address for the local office.
Customer Support And Aftercare
Follow-up service quality is mixed in Big Fish Roofing Reviews, with some customers praising timely warranty responses and others reporting slow follow-up. Document all communications, keep copies of contracts and invoices, and record dates of calls for warranty claims.
If issues arise, escalate through the local office, corporate customer service (when available), and the BBB if necessary. Local building inspectors can confirm whether work met code requirements.
Frequently Asked Questions (FAQs)
Is Big Fish Roofing Licensed And Insured?
Licensing and insurance vary by branch; homeowners should request certificates for the specific local entity. Do not start work without confirming valid liability and worker’s compensation coverage.
Does Big Fish Roofing Work With Insurance Companies?
Yes, many branches specialize in storm damage and insurance claims and can provide documentation for adjusters. Homeowners should still review insurance offers and consult independent adjusters if unsure.
How Long Is The Workmanship Warranty?
Workmanship warranties vary by location and project; typical terms range from 1 to 10 years depending on the branch and contract. Always obtain the exact warranty length and coverage in writing.
Final Tips For Homeowners Considering Big Fish Roofing
Obtain multiple written estimates, confirm local licensing and insurance, request references, and collect detailed warranty information. Prioritize clear contract terms, documented communication, and items that insurers will cover versus homeowner responsibilities.
When in doubt, consult a trusted independent roofer or public adjuster to verify scope and pricing, especially on insurance-related projects.
Resources And Where To Verify Information
Check the Better Business Bureau, state contractor licensing boards, Google and Facebook reviews, and local building departments for permits history. These sources help confirm a contractor’s reputation, complaint history, licensing status, and past project quality.