Preferred Roofing Supply Reviews and Buying Guide

Preferred Roofing Supply Reviews provide firsthand insights into product quality, pricing, and customer service for contractors and homeowners. This article compiles detailed evaluations, common complaints, and tips to navigate Preferred Roofing Supply’s offerings so readers can make informed decisions about roofing materials and service interactions.

Aspect	Summary
Product Range	Wide selection of shingles, underlayment, flashing, and accessories
Pricing	Competitive for contractors; occasional promotions for bulk orders
Customer Service	Mixed reviews: prompt for some locations, inconsistent for others
Delivery	Generally reliable; delays reported during peak seasons
Return Policy	Standard contractor-focused returns; restocking fees possible

Company Overview And What To Expect

Preferred Roofing Supply is a national distributor that serves both roofing contractors and self-installing homeowners with a focus on shingles, underlayments, ventilation, and metal roofing components. It operates through regional branches, which can lead to variation in stock levels, pricing, and local service quality.

The company often emphasizes partnerships with major manufacturers and offers supply-chain services like just-in-time deliveries and jobsite drop-offs. Customers should expect a trade-oriented approach, with sales teams primarily geared toward contractor accounts and volume orders.

Product Range And Quality

Preferred Roofing Supply carries a broad assortment of roofing materials, including architectural and 3-tab shingles, synthetic underlayments, ice-and-water shields, ventilation systems, metal trim, and accessories. Most products are from reputable manufacturers, ensuring material quality aligns with industry standards.

Reviewers frequently highlight the availability of contractor-grade products and specialty items not always stocked by retail chains. However, the exact product mix can differ significantly by branch, so calling ahead to confirm stock is advisable.

Pricing And Value

Pricing at Preferred Roofing Supply is competitive for trade customers, with volume discounts and account pricing common for contractors. Paying for bulk shipments typically yields the best per-unit cost, especially for shingles and underlayment.

Homeowners buying small quantities may find prices higher than big-box retailers on occasion. It’s beneficial to compare manufacturer rebates and promotions that Preferred Roofing Supply may pass through to customers.

Customer Service And Sales Experience

Customer service reviews are mixed; some branches receive praise for knowledgeable staff and fast order fulfillment, while others report delays and communication gaps. Service quality often depends on the local branch’s management and staffing.

Contractors often note that sales reps who know local building codes and installation practices can be a major advantage. For one-off homeowners, persistence may be required to get the same level of assistance offered to trade accounts.

Delivery, Logistics, And Jobsite Handling

Preferred Roofing Supply offers delivery services including jobsite drop-offs and palletized shipments. Many contractors appreciate the convenience of coordinated deliveries timed to installation schedules. Delivery reliability tends to be high outside of peak seasons, but delays can occur in busy periods or due to weather.

Customers should confirm delivery windows, offload capabilities, and any lift-gate or special equipment needs in advance. Documenting the delivered quantities and condition on arrival helps with claims if issues arise.

Returns, Warranties, And Claims Process

Return policies vary but generally reflect the trade-focused nature of the business: returns are accepted but may be subject to restocking fees and must meet manufacturer guidelines. Warranties are typically manufacturer-based rather than store-backed, so warranty claims go through the product maker.

For damaged or shorted shipments, customers should file claims promptly with photographic evidence and delivery receipts. Contractors should maintain organized paperwork to expedite dispute resolution.

Common Complaints And How To Avoid Them

Common complaints include inconsistent service across branches, unexpected restocking fees, and occasional delivery delays during peak season. Cross-checking order confirmations and branch policies before purchase reduces surprises.

Recommendations to avoid issues: verify stock in writing, ask for detailed delivery instructions, get pricing and fees documented, and take photos of deliveries. Building a relationship with a dedicated sales rep at a local branch improves predictability.

How To Evaluate A Local Branch

When assessing a Preferred Roofing Supply branch, consider inventory breadth, responsiveness, delivery capabilities, and contractor references. Visit the yard if possible to inspect staging areas and verify organization.

Ask about account setup, payment terms, restocking fee thresholds, and lead times for special-order items. Request references from other contractors and check online reviews for recurring patterns about that branch.

Tips For Contractors And Roofing Professionals

Contractors can optimize value by negotiating credit terms, volume discounts, and staged deliveries. Opening an account and consolidating purchases with one branch often yields better pricing.

Use purchase orders, track material usage, and reconcile deliveries against invoices. For large projects, confirm the supply chain timeline to avoid production or shipping bottlenecks that stall installations.

Tips For Homeowners Buying From Preferred Roofing Supply

Homeowners should compare quotes from local branches and big-box stores, especially for small quantities. Request clear return and restocking policies upfront and consider contractor installation to meet manufacturer warranties.

Ask for manufacturer literature on warranties and nail patterns, and verify that supplied materials match what the installer expects. When possible, have the contractor place the order to leverage trade pricing and minimize order errors.

Comparing Preferred Roofing Supply With Alternatives

Compared to national home improvement chains, Preferred Roofing Supply tends to offer more contractor-grade products and better bulk pricing. Big-box stores may be more convenient for small, retail purchases and often have liberal return policies for consumers.

Independent local suppliers can offer personalized service and quicker custom orders, while Preferred Roofing Supply provides scale advantages and manufacturer partnerships. Choosing depends on project size, timing, and need for specialty products.

Real Customer Review Themes

Analysis of customer reviews shows recurring themes: satisfaction with product quality, appreciation for competitive trade pricing, and frustration with inconsistent service by location. Positive reviews often highlight a specific helpful rep or smooth jobsite delivery.

Negative feedback typically centers on billing errors, restocking disputes, and delivery timing. Most negative experiences are resolvable by escalating to branch management or corporate customer service with clear documentation.

Questions To Ask Before Ordering

• Is The Product In Stock At My Local Branch?
• What Are The Delivery Windows And Fees?
• Are There Restocking Fees For Returns?
• Who Handles Manufacturer Warranty Claims?
• Can The Branch Provide References From Other Contractors?

How To File A Complaint Or Seek Resolution

Start with the local branch manager and provide order numbers, photos, and delivery records. If unresolved, escalate to corporate customer service and include the same documentation. Polite persistence and organized evidence speed resolution.

For warranty issues, contact the manufacturer with the product serial or batch numbers and retain invoices as proof of purchase. If disputes remain, consider mediation or small-claims court for unresolved financial losses.

Final Practical Recommendations

For contractors: open an account, negotiate terms, and build a relationship with a dedicated sales rep. For homeowners: compare prices, document policies, and prefer contractor-led ordering for warranty compliance. Confirm stock and delivery specifics in writing to minimize project disruptions.

Using these strategies will help buyers capture the value of Preferred Roofing Supply’s broad product range while avoiding common pitfalls related to service variability and logistics.