Questions to Ask When Getting a New Roof

Replacing a roof is a major investment that affects a home’s value, safety, and energy efficiency. Asking the right questions when getting a new roof helps homeowners compare contractors, materials, timelines, and warranties to make an informed decision. Clear, targeted questions reduce surprises and protect long-term value.

Topic	Key Questions
Contractor Credentials	Licensing, insurance, references
Project Scope	Materials, removal, deck repairs
Cost & Payment	Estimates, change orders, financing
Warranty & Maintenance	Manufacturer vs. contractor warranty
Timeline & Logistics	Start date, completion, site protection

Why These Questions Matter

Choosing a roofing contractor and materials without the right questions can lead to cost overruns, hidden damage, or poor workmanship. Asking informed questions clarifies responsibilities, timelines, and protections, minimizing disputes and ensuring the roof meets performance expectations for decades.

Contractor Credentials And Experience

One of the first topics to address is the contractor’s qualifications. Homeowners should ask for licensing and insurance details and verify them with state and local agencies. Proper credentials signal professionalism and legal compliance.

• Are you licensed and registered in this state? Request license number and check online databases.
• Can you provide proof of insurance? Confirm both general liability and workers’ compensation coverage.
• How long have you been in business? Longevity often indicates stability and a track record.
• Do you have local references? Ask for recent jobs and speak with past customers about quality and reliability.

Scope Of Work And Materials

Understanding exactly what will be done and which materials will be used prevents costly misunderstandings. Contractors should provide a detailed scope describing removals, replacements, and any repairs. Materials, underlayment, flashing, and ventilation all impact longevity and warranty eligibility.

• What materials do you recommend and why? Ask about shingles, underlayment, flashing type, and fasteners.
• Will old roofing be removed or layered? Full removal is often required to assess decking condition and qualify for warranties.
• Is there a need for decking repair or replacement? Damaged decking should be repaired to prevent future problems.
• How will valleys, flashings, and roof penetrations be handled? Proper detailing here prevents leaks.

Warranty, Manufacturer Coverage, And Maintenance

Warranties vary widely between manufacturers and contractors. Distinguish between manufacturer warranties (product defects) and contractor or workmanship warranties (installation). Clear warranty terms and maintenance expectations protect the homeowner and may affect resale value.

• What manufacturer warranty comes with the chosen products? Ask about coverage length and what triggers voiding conditions.
• Do you offer a workmanship warranty? Get the warranty in writing with terms and duration.
• What maintenance is required to keep warranties valid? Some warranties require periodic inspections or documented maintenance.
• Are warranties transferable if the home is sold? Transferability can enhance resale value.

Detailed Cost Estimates And Payment Terms

Transparent pricing helps compare bids accurately. Estimates should be itemized to show materials, labor, tear-off, disposal, permits, and contingencies. Agreeing on payment milestones protects both parties and reduces the risk of incomplete work.

• Can you provide a written, itemized estimate? Ensure all costs are spelled out, including taxes and permit fees.
• How do you handle change orders or unexpected repairs? Ask about approval processes and unit pricing for common repairs.
• What are the payment terms? Avoid large upfront payments—standard practice is a modest deposit with progress payments.
• Do you offer financing or work with lenders? If needed, compare interest rates and terms before committing.

Timeline, Project Management, And Communication

A clear timeline and communication plan reduce homeowner stress and allow for planning. Ask for a realistic start date, estimated duration, and contingencies for weather or material delays. Designate a single point of contact for updates and approvals.

• When can the project start, and what is the estimated completion date? Look for a written schedule with milestones.
• Who will be the main contact on site? Knowing who to contact improves responsiveness.
• How will the site be protected each day? Inquire about tarps, debris nets, and safety measures.
• What is the protocol for changes or delays? Understand notice periods and rescheduling policies.

Permits, Inspections, And Code Compliance

Roof replacement typically requires local permits and inspections. A reputable contractor handles permitting, but homeowners should verify compliance. Confirming code adherence prevents fines and ensures structural safety.

• Who is responsible for pulling permits? Ensure the contractor obtains necessary local permits.
• Will inspections be scheduled with the local building department? Ask which inspections are required and when they occur.
• How will code updates or local restrictions affect material choices? Some areas mandate fire-resistant or wind-rated materials.

Cleanup, Site Protection, And Neighbor Considerations

Roofing projects generate debris, noise, and traffic. Discuss cleanup plans, debris containment, and protection for landscaping and vehicles. Contractors should include job site cleanup and post-job inspection as part of the scope.

• How will you protect landscaping, gutters, and exterior fixtures? Look for protective measures like drop cloths, plywood, or barriers.
• What is the daily cleanup routine and final cleanup standard? A magnet sweep for nails is an important final step.
• Will you notify neighbors about noisy work or vehicle parking? Courtesy minimizes neighbor complaints and potential complaints to authorities.

Energy Efficiency, Ventilation, And Insulation

A new roof is an opportunity to improve energy performance and indoor comfort. Ask about ventilation, attic insulation, and cool-roof options. Proper ventilation and insulation prevent moisture issues and lower heating and cooling costs.

• How will roof ventilation be addressed? Proper intake and exhaust ventilation are key to attic health.
• Can you install energy-efficient or reflective roofing materials? These can reduce cooling loads in warm climates.
• Will attic insulation or air sealing be evaluated? Addressing insulation can maximize energy benefits of a new roof.

Handling Storm Damage, Insurance Claims, And Documentation

When a roof replacement stems from storm damage, navigating insurance claims becomes crucial. Contractors often assist but should not pressure homeowners into assignments of benefits. Documentation and a transparent relationship with the insurer protect the homeowner’s rights.

• Do you work directly with insurance companies? If so, understand the process and any fees or limitations.
• Will you provide documentation like photos, damage assessments, and an itemized estimate? This helps support claims and prevent disputes.
• Do you request an assignment of benefits? Homeowners should carefully evaluate the risks before signing.

Red Flags To Watch For

Recognizing warning signs can prevent costly problems. Be cautious of contractors who demand large upfront payments, lack local references, or give extremely low bids. High-pressure sales tactics, no written contract, or missing insurance proof are major red flags.

• Are oral promises replaced by a written contract? Always insist on a complete written agreement before work begins.
• Is the bid significantly lower than others? Unusually low bids can indicate shortcuts or inferior materials.
• Does the contractor refuse to provide references or credentials? Legitimate businesses willingly share this information.

Preparing For Post-Installation Questions

After the job, homeowners will likely have questions about records, maintenance, and warranty activation. Ask how records will be delivered and what to expect during the warranty period. Receiving a completion packet with invoices, warranties, and inspection reports simplifies future resale or claims.

• Will you provide a completion packet with warranties, receipts, and inspection reports? Keep these for future reference and resale.
• What maintenance schedule do you recommend? Routine inspections extend roof life and protect warranties.
• Who should be contacted for warranty or repair requests? Get direct contact information for warranty claims.

Final Checklist Before Signing A Contract

Before committing, verify all commitments in writing: permit responsibility, start and completion dates, materials, warranties, payment schedule, and cleanup. A final checklist reduces ambiguity and ensures mutual understanding.

1. Confirm license and insurance with official records.
2. Review and compare at least three written estimates.
3. Ensure warranties are documented and explained.
4. Specify payment milestones and change-order procedures.
5. Secure a written timeline and site protection plan.

Asking these questions when getting a new roof equips homeowners to choose the best contractor and materials, avoid common pitfalls, and protect long-term investment. Clear contracts, documented warranties, and open communication are the foundation of a successful roofing project.