Retex Roofing & Exteriors Review: Reputation, Services, Pricing, and Customer Feedback

Retex Roofing & Exteriors Reviews Are Searched By Homeowners Looking For Reliable Roofing Contractors. This Article Summarizes Company Services, Reputation, Pricing Trends, Warranty Policies, And Common Customer Feedback To Help Readers Make An Informed Choice.

Topic	Quick Snapshot
Primary Services	Roof Replacement, Roof Repair, Siding, Gutters, Exterior Remodels
Typical Service Areas	Regional Markets (Check Local Office)
Customer Sentiment	Mixed Reviews — Quality Work Praised; Communication And Scheduling Cited As Issues
Price Range	Mid To Upper-Market; Estimates Vary By Material And Complexity
Warranty	Manufacturer Warranties Plus Company Workmanship Guarantee (Terms Vary)

About Retex Roofing & Exteriors

Retex Roofing & Exteriors Is A Residential And Light-Commercial Exterior Contractor Offering Roofing, Siding, And Gutter Services. The company positions itself as a full-service exterior specialist focused on storm damage restoration, roof replacement, and cosmetic exterior upgrades. Public-facing materials emphasize licensed crews, manufacturer-certified installers, and financing options for larger jobs.

Services Offered

Core Services Include Roof Inspection, Roof Replacement, Roof Repair, Siding Installation, Gutter Systems, And Exterior Trim Work. Typical roofing materials offered are asphalt shingles, architectural shingles, metal roofing, and occasional low-slope options. Siding services often cover vinyl, fiber cement, and associated trim and insulation upgrades.

Storm And Insurance Work Is A Common Focus. Retex frequently works with homeowners and insurers on hail and wind claims, providing documentation, estimates, and coordination during the claims process.

Service Areas, Licensing, And Certifications

Service Areas Vary By Location; Homeowners Should Confirm Local Office Coverage. Retex operates regionally rather than nationwide in many cases, so verifying the specific service territory is essential before scheduling inspections.

Licensing And Insurance Are Critical. Prospective customers should request proof of state contractor license numbers, worker’s compensation, and general liability insurance. Manufacturer certifications (e.g., GAF, CertainTeed) indicate training and product-specific installation expertise.

Reputation And Online Reviews

Online Reviews Show A Mix Of Positive Feedback For Craftsmanship And Negative Feedback Centered On Communication And Scheduling. Many reviewers praise finished roof quality and responsiveness after completion, while negative reviews often reference delays, missed appointments, or warranty follow-up issues.

Review Distribution Matters. Look For Patterns Over Time: A Single Negative Review Is Less Concerning Than Repeated Complaints About The Same Issue. Independent Sites Like BBB, Google, And Yelp Offer Useful Aggregated Feedback.

Common Positive Themes In Customer Feedback

Customers Frequently Commend The Final Work Quality, Cleanup, And The Professionalism Of Installation Crews. Homeowners who praised Retex often cited durable shingles, neat siding installation, and minimal debris after the job.

Insurance Claim Assistance Is Another Highlight. Several reviewers Report Smooth Coordination With Insurance Adjusters And Clear Documentation During Storm Repairs.

Common Complaints And Red Flags

Communication Breakdowns And Scheduling Delays Appear Most Often In Negative Reviews. Issues include slow responses to calls or emails, project start-date changes, and difficulty obtaining timely warranty service.

Some Customers Report Pricing Discrepancies Or Surprise Charges. To avoid disputes, homeowners should insist on a detailed, itemized written estimate that specifies materials, labor, permit costs, and any applicable removal or disposal fees.

Pricing, Estimates, And Financing

Typical Pricing Mirrors Market Rates For Quality Residential Roofing: Mid-To-High Range Depending On Materials And Complexity. Asphalt shingle replacements tend to be more affordable, while architectural shingles, metal roofing, and steep-slope projects rise in cost accordingly.

Get Multiple Written Estimates. Comparing at least three bids from local, licensed roofers helps verify competitive pricing. Ensure estimates include removal of old roofing, underlayment type, ventilation improvements, and permit fees.

Financing Options May Be Available. Retex Often Offers Financing Or Works With Third-Party Lenders For Larger Projects; Terms And Availability Depend On The Customer’s Credit Profile.

Warranty, Materials, And Workmanship Guarantees

Manufacturer Warranties Cover Material Defects, While Retex Should Provide A Workmanship Guarantee For Installation Issues. Warranty lengths differ by product: asphalt shingles commonly carry 20–50 year limited warranties, and workmanship guarantees typically range from 1–10 years depending on company policy.

Read Warranty Documents Carefully. Homeowners Should Confirm What Voids Coverage — for example, venting changes made later, unauthorized roof penetrations, or improper attic insulation. Verify how warranty claims are processed and whether the company will manage claims with manufacturers.

How To Vet Retex Or Any Roofing Contractor

Ask For Proof Of License, Insurance, And Manufacturer Certifications. Confirm that the company’s license is active in the state where work will occur and that the insurer lists the company as covered.

Request References And Examples Of Completed Projects In The Local Area. Speaking To Recent Customers And Viewing Nearby Projects Provides a real-world sense of workmanship and timeliness.

Obtain An Itemized Written Contract And Final Warranty Paperwork Before Work Starts. The contract should outline timelines, payment schedule, materials, change-order terms, and cleanup obligations.

What To Expect During A Typical Roofing Project

Initial Inspection, Signed Contract, Permits, Material Delivery, Installation, Final Inspection, And Cleanup Are Common Stages. Permitting requirements and inspection timelines depend on local jurisdiction; the contractor typically handles permit pulls but homeowners should verify this obligation in the contract.

Prepare Your Property And Neighbors. Expect Heavy Equipment On-Site, Noise, And Possible Short-Term Access Restrictions. Homeowners Should Remove Vehicles From Driveways And Secure Pets During Workdays.

Handling Warranty Issues And Follow-Up

Document Problems Immediately With Photos And Written Notes. Contact The Company In Writing First, Keep Copies Of Communications, And Follow Up If Response Times Lag.

Escalate To Manufacturer Or State Licensing Board If Necessary. If A Company Fails To Honor Workmanship Guarantees, Manufacturers May Still Cover Material Defects, And State Contractor Boards Can Mediate Disputes Or Investigate Complaints.

Comparing Retex To Other Local Contractors

Compare Pricing, Warranty Terms, Certifications, And Local Reputation Rather Than Focusing Solely On Brand Name. Smaller local contractors sometimes deliver faster response times, while regional companies can offer broader resources and standardization.

Weigh The Trade-Offs: Price Versus Service Reliability. A lower bid may save money up front but could reflect lower-quality materials or limited post-installation support.

Key Questions To Ask Before Hiring

• Are You Licensed And Insured In My State?
• Can You Provide Recent Local References And Photos Of Completed Work?
• What Specific Materials And Brands Will You Use?
• What Is Included In The Contract And Warranty?
• How Do You Handle Insurance Claims And Change Orders?

Resources And Next Steps For Homeowners

Check Independent Review Sites, The State Contractor License Lookup, And Manufacturer Certification Directories. These sources help verify company claims and aggregate customer feedback for clearer insights.

Schedule A Professional Inspection And Obtain Competitive Bids. An on-site inspection identifies underlying issues like ventilation or deck damage that influence cost and scope, ensuring more accurate estimates.

Keep All Documentation Organized For Warranty And Insurance Purposes. Save Contracts, Photos, Permits, And Communication Logs In A Dedicated Folder To Simplify Future Claims Or Resale Disclosures.

By Combining Online Reviews, Direct References, And A Careful Contract Review, Homeowners Can Make An Informed Decision About Retex Roofing & Exteriors Or Any Alternative Contractor.