Imperial Roofing And Construction Reviews helps homeowners evaluate a roofing contractor’s trustworthiness, workmanship, and customer service. This article synthesizes available review patterns, service offerings, common complaints, and verification steps to provide a clear view for U.S. homeowners researching this company. Readers will learn how to interpret reviews, check credentials, and decide whether Imperial Roofing And Construction is a fit for their project.
| Topic | Key Takeaway |
|---|---|
| Overall Reputation | Mixed reviews; many positive workmanship notes, some service and scheduling complaints |
| Common Praise | Quality Materials, Skilled Installations, Responsive Estimating |
| Common Complaints | Delays, Communication Gaps, Billing/Change Order Issues |
| Verification Steps | Check licenses, insurance, Better Business Bureau, and local references |
Company Overview And Services
Imperial Roofing And Construction typically provides roof replacement, roof repair, storm damage restoration, gutter installation, and general exterior construction services. The company often markets both residential and light commercial roofing solutions, using common roofing materials such as asphalt shingles, metal, and flat roof membranes.
Service availability, warranty offerings, and exact product lines vary by location and franchise model. Prospective customers should request a written scope of work, product specifications, and manufacturer warranty details before signing a contract.
What Review Sites Reveal
Review information for Imperial Roofing And Construction comes from public platforms such as Google Reviews, Yelp, the Better Business Bureau (BBB), Facebook, and industry-specific forums. Patterns across platforms are more valuable than single reviews, revealing consistent strengths and recurring problems.
- Google Reviews: Often shows a broad sample of homeowner feedback including photos and timelines.
- Yelp: Tends to highlight customer service and logistical issues but may skew toward negative experiences.
- BBB: Gives accreditation status, complaint history, and how complaints were resolved.
- Facebook & Local Forums: Provide anecdotal endorsements and community references.
Common Praise Found In Reviews
Many satisfied customers highlight punctuality of crews, neat installations, and professional workmanship. Positive reviews frequently mention competent roofers, proper tear-off practices, and clean job sites after completion.
Customers who had insurance claims report that Imperial Roofing And Construction can handle documentation and coordinate with adjusters, which reviewers value for simplifying storm-related repairs.
Common Complaints And Red Flags
Recurring negative themes include scheduling delays, communication lapses between sales and field crews, and disagreements over final pricing or change orders. Some homeowners report longer-than-expected project timelines and difficulty getting timely callbacks.
Other complaints cite unclear contract terms about allowances, roof ventilation upgrades, or cleanup responsibilities. Where disputes escalate, check if claims were filed with the BBB or small claims court to assess resolution patterns.
Quality, Materials, And Warranties
Reviews indicate that Imperial Roofing And Construction uses reputable manufacturers for shingles and accessories, but material quality depends on customer-selected product tiers. Shingle grade, underlayment type, flashing detail, and ventilation strategy materially affect long-term performance.
Customers should request both the contractor’s workmanship warranty and the manufacturer’s product warranty in writing. Confirm who manages future warranty claims and whether work requires inspection or maintenance to keep warranties valid.
Pricing, Estimates, And Contracts
Pricing reviews vary widely because projects differ in size, roof complexity, and material choice. Many reviewers praise clear, itemized estimates; others criticize vague scopes or surprise change orders. Ask for a detailed, line-item estimate that specifies materials, labor, permit fees, and cleanup to reduce surprises.
Ensure the contract states payment schedules, lien waivers upon final payment, start and completion windows, and a process for handling change orders. Never pay the full contract upfront; staged payments tied to milestones are standard industry practice.
Customer Service And Claims Handling
Storm damage customers frequently note that Imperial Roofing And Construction can assist with insurance paperwork and adjuster meetings. Positive experiences describe proactive communication and insurer coordination to maximize claim outcomes.
However, some customers describe slow follow-up on post-installation issues. Prospective clients should ask about in-house claims support, a dedicated project manager, and the expected response time for warranty requests.
How To Verify Reviews And Company Credentials
To validate Imperial Roofing And Construction Reviews, cross-check multiple sources and verify company credentials directly. Key verification steps include checking state contractor licenses, insurance certificates, manufacturer certifications, and BBB profiles.
- Confirm Licensing: Use the state contractor board website to verify active license and disciplinary actions.
- Check Insurance: Request a certificate of insurance showing general liability and workers’ compensation.
- Manufacturer Certifications: Ask if crews are certified installers for the chosen roofing brand.
- BBB & Consumer Complaints: Review complaint history and resolution details on the BBB profile.
- References & Photos: Request recent references, project photos, and addresses of nearby completed work for a local inspection.
Red Flags To Watch For In Reviews And Contracts
Watch for pressure tactics, requests for significant cash payments, lack of a physical business address, or refusal to provide references and insurance proof. Beware of storm-chaser patterns—contractors who solicit immediately after severe weather without local reference history.
Contracts that lack clear start/end dates, detailed scope, or payment milestones increase the risk of disputes. If a review complains about unresolved warranty work, ask for details and how the company handled follow-up repairs.
Comparing Imperial Roofing And Construction To Competitors
Comparing reviews across local competitors gives perspective on value and service consistency. Key comparison points include average review rating, complaint resolution rate, warranty terms, and the presence of manufacturer certifications.
| Comparison Factor | Imperial Roofing And Construction | Local Competitors |
|---|---|---|
| Average Review Sentiment | Mixed; many positive installs, some service complaints | Varies; some competitors show more consistent ratings |
| Warranty & Certifications | Manufacturer-backed options often available | Some competitors offer extended or exclusive warranties |
| Claims Assistance | Often available | Depends on company; some specialize in insurance work |
Practical Tips For Hiring A Roofing Contractor
When evaluating Imperial Roofing And Construction Reviews and bids, follow these practical steps to reduce risk. Obtain at least three written estimates, verify credentials, and require a written warranty and cleanup plan.
- Insist On Local References: Visit recent job sites if possible and speak with homeowners.
- Request A Written Scope: Include materials, ventilation, flashing, and disposal of old roofing.
- Confirm Permits: Ensure the contractor will obtain necessary permits and inspections.
- Document Everything: Keep emails, photos, and change order approvals in writing.
Frequently Asked Questions About Imperial Roofing And Construction Reviews
Are Online Reviews Reliable For Making A Hiring Decision?
Online reviews offer useful insights but often reflect extremes. Use aggregated patterns across multiple platforms and verify claims through direct references and official records.
What If A Review Mentions Unresolved Warranty Work?
Ask the company for documentation on warranty procedures and specific timelines for repairs. Check whether the manufacturer or an independent inspector can enforce warranty terms if the contractor is unresponsive.
How Important Is Contractor Certification From Shingle Manufacturers?
Manufacturer certification usually indicates training in specific installation techniques and may be required for enhanced warranties. Certified installers are more likely to follow manufacturer specifications, which affects longevity and warranty validity.
Next Steps For Homeowners Researching Imperial Roofing And Construction
Homeowners should use Imperial Roofing And Construction Reviews as one input among many, combining online sentiment with verification of licensing, insurance, and references. Request detailed written proposals, ask targeted questions about warranty handling, and compare at least three bids before committing.
When in doubt, consult a local building inspector or independent roofing consultant to review proposals and help interpret contract terms and technical details before signing.