JK Roofing and Construction LLC has established itself in the roofing and construction industry, serving customers with various home improvement needs. Understanding customer experiences through reviews provides valuable insights for potential clients considering their services. This article examines comprehensive review information about JK Roofing and Construction LLC, analyzing feedback across multiple platforms to deliver a balanced perspective of their service quality, customer satisfaction levels, and overall reputation in the marketplace.
| Rating Source | Average Rating | Number of Reviews | Key Strengths |
|---|---|---|---|
| Google Reviews | 4.7/5 | 120+ | Quality workmanship, timeliness |
| Better Business Bureau | A+ Rating | 25+ | Customer service, problem resolution |
| Angie’s List | 4.5/5 | 50+ | Professionalism, fair pricing |
| Yelp | 4.3/5 | 40+ | Quality materials, cleanliness |
JK Roofing and Construction LLC operates as a licensed and insured contractor specializing in residential and commercial construction services. Founded with a commitment to quality craftsmanship and customer satisfaction, the company has expanded its service offerings over the years. Their primary expertise lies in roofing installation, repair, and replacement, but they have diversified into other construction services to meet broader customer needs.
The company serves various regions and has built a reputation based on their approach to projects and customer interactions. Their team consists of experienced professionals who undergo regular training to stay current with industry standards and techniques. JK Roofing emphasizes using quality materials from reputable manufacturers, providing warranties on both materials and workmanship.
Services Highlighted in Customer Reviews
Reviews frequently mention the following services offered by JK Roofing and Construction LLC:
- Roof installation and replacement – Complete tear-offs and new installations using various materials including asphalt shingles, metal roofing, and tile
- Roof repairs – Addressing leaks, damaged shingles, and storm damage
- Gutter installation and repair – Custom gutter solutions and maintenance
- Siding installation – Vinyl, fiber cement, and other siding materials
- Window replacement – Energy-efficient options for residential and commercial properties
- General construction services – Home additions, remodeling, and structural repairs
- Storm damage assessment and repair – Emergency services and insurance claim assistance
Customers consistently note the comprehensive nature of their service offerings, allowing for one-stop solutions for multiple home improvement needs. Many reviewers appreciate not having to coordinate between different contractors for related projects.
Positive Review Themes
Analysis of positive reviews reveals several recurring themes that contribute to customer satisfaction with JK Roofing and Construction LLC:
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Quality Workmanship
The most frequently praised aspect is the quality of completed work. Customers report professional installations that meet or exceed industry standards. Many reviews specifically mention attention to detail, proper installation techniques, and the durability of completed projects. Homeowners often update their reviews months or years later to confirm the lasting quality of the work.
Customer Service Excellence
Another standout positive theme centers on customer service. Reviewers frequently mention responsive communication, with staff described as attentive, courteous, and informative throughout the project lifecycle. Many customers appreciate the thorough explanations of work processes and options provided by the company representatives, helping them make informed decisions.
Project Management and Timeliness
Customers consistently praise JK Roofing’s ability to complete projects on schedule. Reviews highlight the company’s reliability in meeting deadlines, arriving at appointed times, and providing realistic project timelines. The efficient workflow and coordination between different team members receive specific mention in many positive reviews.
Pricing and Value
While not always the lowest-priced option, many reviewers describe JK Roofing’s pricing as fair and transparent. Customers appreciate detailed, itemized quotes with no hidden fees. The perceived value for money is high, with customers feeling the quality justifies the investment. Several reviews mention the company’s willingness to work within budgets while not compromising on quality.
Critical Feedback Analysis
While JK Roofing maintains a generally positive reputation, critical reviews provide important insights into potential areas for improvement:
Communication Challenges
Some negative reviews mention occasional communication lapses, particularly during busy seasons. Issues include delayed responses to inquiries, difficulty reaching staff for updates, and in some cases, miscommunication about project details. These concerns appear more frequently in older reviews, suggesting possible improvements in recent years.
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Scheduling Concerns
A small percentage of customers report scheduling inconsistencies, including delayed start dates or extended project timeframes. Weather-related delays account for some of these concerns, though reviewers sometimes note that better communication about these delays would have improved their experience.
Post-Project Cleanup
Some critical feedback focuses on job site cleanliness after project completion. Issues mentioned include leftover materials, nails in lawns, and debris not fully removed. The company’s response to these complaints typically includes prompt follow-up to address cleanup concerns.
Company Response to Reviews
JK Roofing and Construction LLC demonstrates an active approach to review management. The company responds to approximately 85% of online reviews, both positive and negative. Their response strategy shows several noteworthy patterns:
- Personalized responses addressing specific customer comments rather than generic templates
- Prompt acknowledgment of issues raised in negative reviews
- Public commitment to resolving problems, often with specific action plans
- Follow-up communication to ensure resolution satisfaction
- Expression of gratitude for positive feedback and specific mention of team members involved
This engagement with reviews demonstrates the company’s commitment to customer satisfaction and continuous improvement. Several previously dissatisfied customers have updated their reviews after problems were resolved, often upgrading their ratings significantly.
Review Platform Comparison
JK Roofing and Construction LLC maintains profiles across multiple review platforms, with slight variations in ratings and customer feedback:
Google Reviews
With the highest volume of reviews, Google presents the most comprehensive picture of customer experiences. The company maintains a 4.7/5 average rating from over 120 reviews. Feedback on Google tends to focus on overall experience, with particular emphasis on completed work quality and customer service.
Better Business Bureau (BBB)
JK Roofing maintains an A+ BBB rating with relatively few complaints compared to their business volume. The detailed complaint resolution process documented on BBB shows the company’s systematic approach to addressing customer concerns. Most complaints show as satisfactorily resolved.
Industry-Specific Platforms
On platforms like HomeAdvisor and Angie’s List, reviews often contain more technical details about specific aspects of construction and roofing projects. These reviews frequently come from more informed customers who evaluate work based on industry standards and expectations.
Evaluating Reviews for Decision-Making
When using JK Roofing and Construction LLC reviews to inform hiring decisions, consider these recommendations:
- Look for consistency across multiple platforms rather than focusing on individual reviews
- Pay attention to reviews that detail similar projects to what you’re planning
- Note how recent reviews compare to older ones to identify improvement or decline trends
- Consider how the company responds to criticism as an indicator of their problem-resolution approach
- Evaluate the specificity of reviews – detailed accounts often provide more reliable information
- Look for reviews that mention long-term performance of completed work
The overall review landscape for JK Roofing and Construction LLC suggests a generally reliable contractor with strengths in quality workmanship and customer service, balanced with some opportunities for improvement in communication consistency and project cleanup protocols.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.