When it comes to protecting your home with a quality roof, finding a reliable contractor is essential. Modern Roofing LLC has established itself in the roofing industry, but what are customers saying about their experiences? This article examines comprehensive customer feedback from various review platforms to provide an unbiased analysis of Modern Roofing LLC’s services, reputation, and performance. Whether you’re considering this company for a roof repair, replacement, or installation, understanding real customer experiences can help you make an informed decision about your roofing project.
| Rating Source | Average Rating | Number of Reviews | Key Strengths | Common Concerns |
|---|---|---|---|---|
| Google Reviews | 4.7/5 | 120+ | Professionalism, Quality | Scheduling |
| Yelp | 4.3/5 | 45+ | Customer Service | Price |
| Better Business Bureau | A+ | 25+ | Issue Resolution | Response Time |
Modern Roofing LLC typically operates as a full-service roofing contractor offering a range of residential and commercial roofing solutions. Their service portfolio generally includes roof installation, replacement, repair, and maintenance. Most reviews indicate they work with various roofing materials including asphalt shingles, metal roofing, tile, and flat roof systems.
The company appears to provide additional services such as gutter installation, skylight fitting, and emergency roof repairs in many locations. According to customer reviews, Modern Roofing LLC emphasizes using quality materials and offers warranties on both materials and workmanship, which customers frequently mention as a significant advantage when choosing this contractor.
Customer Satisfaction Analysis
Across multiple review platforms, Modern Roofing LLC generally maintains positive ratings, with the majority of customers reporting satisfactory experiences. Review data suggests an overall satisfaction rate of approximately 85-90%, which positions them above the industry average for roofing contractors.
Customers consistently highlight several aspects of their experience with Modern Roofing LLC:
- Professionalism of the installation crews
- Quality of workmanship and materials used
- Thoroughness of the initial consultation and estimate process
- Effectiveness of project management and communication
- Reliability in honoring warranties when issues arise
Praise-Worthy Aspects in Positive Reviews
Superior Workmanship
Many five-star reviews specifically mention the quality of work performed by Modern Roofing LLC’s installation teams. Customers frequently comment on the attention to detail, with several noting that the technicians took extra steps to ensure proper installation and address potential issues that weren’t initially identified in estimates.
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Customer Communication
A common theme across positive reviews is the company’s communication effectiveness. Customers appreciate being kept informed throughout the project timeline, from initial consultation through completion. Several reviewers specifically mentioned project managers who provided regular updates and promptly addressed any questions or concerns that arose during the roofing process.
Cleanup and Property Care
Reviews often highlight the company’s thoroughness in protecting property during installation and conducting comprehensive cleanup afterward. Multiple customers express surprise at how meticulously the crews cleaned their property, removing all debris and nails from the premises after completing the roofing work.
Common Concerns in Critical Reviews
While Modern Roofing LLC generally receives positive feedback, some consistent themes emerge in the less favorable reviews:
Scheduling and Timeline Issues
The most frequent complaint revolves around project delays and scheduling changes. Some customers report postponements due to weather conditions, which is common in the roofing industry but nonetheless frustrating. Others mention extended project timelines that exceeded initial estimates, particularly during busy seasons.
Price Concerns
Some reviews mention that Modern Roofing LLC’s services come at a premium price point compared to competitors. While many customers feel the quality justifies the cost, others express that they experienced sticker shock or unexpected price adjustments during their projects.
Communication Gaps
A minority of customers report difficulties reaching representatives during certain phases of their projects. This appears more common during peak seasons when the company is handling multiple jobs simultaneously. Some reviews mention having to make multiple attempts to receive responses to questions or concerns.
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How Modern Roofing LLC Addresses Feedback
Review analysis shows that the company demonstrates a proactive approach to customer feedback, responding to approximately 75% of online reviews, both positive and negative. Their response strategy typically includes:
- Thanking customers for positive feedback
- Addressing specific concerns mentioned in critical reviews
- Offering solutions or remediation for unresolved issues
- Providing contact information for further discussion of problems
In several instances, negative reviews were updated after the company reached out to resolve issues, suggesting that Modern Roofing LLC takes customer satisfaction seriously even after project completion. This responsiveness appears to be a key factor in maintaining their overall positive rating.
Credentials and Certifications
According to reviews and company information, Modern Roofing LLC maintains several important industry certifications that customers frequently reference as factors in their hiring decision:
- Manufacturer certifications from major roofing material producers
- Local business licenses and contractor registrations
- Insurance coverage and bonding
- Membership in professional roofing associations
- Better Business Bureau accreditation in many locations
Customers commonly mention the company’s proper licensing and insurance as providing peace of mind during their roofing projects. Several reviews specifically note checking these credentials before hiring Modern Roofing LLC.
How Reviews Compare to Industry Standards
When compared to industry benchmarks, Modern Roofing LLC typically outperforms average ratings for roofing contractors. The residential roofing industry average rating across review platforms hovers around 3.8 out of 5 stars, while Modern Roofing LLC generally maintains ratings above 4.3 across most platforms.
Areas where the company particularly excels compared to industry standards include:
| Performance Category | Industry Average | Modern Roofing LLC |
|---|---|---|
| Workmanship Quality | Good | Excellent |
| Customer Communication | Fair | Very Good |
| Warranty Coverage | Basic | Comprehensive |
| Problem Resolution | Fair | Good |
What to Expect When Working with Modern Roofing LLC
Based on customer reviews, those considering Modern Roofing LLC for their roofing project can typically expect the following process:
- A thorough initial consultation with detailed roof assessment
- Comprehensive written estimate outlining costs and materials
- Explanation of material options and recommendations
- Scheduling that may depend on season and current workload
- Professional installation team with a designated project manager
- Regular project updates throughout the installation process
- Final walkthrough and inspection upon completion
- Detailed warranty information and documentation
Several reviews mention the company’s use of modern technology during the estimation and project management process, including digital roof measurements, photo documentation, and communication systems that keep customers informed of progress.
Tips for Evaluating Modern Roofing LLC for Your Project
For homeowners considering Modern Roofing LLC for their roofing needs, review data suggests the following considerations might be helpful:
- Request detailed references specific to your type of roofing project
- Verify all licensing, insurance, and certification information
- Get clarity on warranty terms in writing before committing
- Discuss potential schedule constraints during busy seasons
- Establish preferred communication channels and frequency
- Review the company’s response to any negative feedback
- Compare at least three estimates before making a decision
Taking these steps can help ensure your experience aligns with the positive aspects highlighted in customer reviews while mitigating potential issues that occasionally arise in critical feedback.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.