Westfall Roofing is a prominent roofing contractor serving Florida communities including Tampa and Sarasota. Established in 1989, this family-owned business has built a reputation in the roofing industry over decades of service. Customer reviews provide valuable insights for homeowners considering Westfall for their roofing needs. This article analyzes the common themes in Westfall Roofing reviews across various platforms, highlighting both strengths and potential concerns to help you make an informed decision about this roofing company.
| Review Aspect | Overall Rating | Key Strengths | Common Concerns |
|---|---|---|---|
| Workmanship | 4.5/5 | Quality installation, attention to detail | Occasional cleanup issues |
| Customer Service | 4.3/5 | Responsive communication, professionalism | Some scheduling delays |
| Pricing | 3.9/5 | Competitive for quality offered | Higher than budget competitors |
| Warranty Service | 4.4/5 | Prompt response to warranty claims | Documentation requirements |
Westfall Roofing operates primarily in Tampa and Sarasota, Florida, offering residential and commercial roofing services. Founded by Brian Westfall, the company has grown from a small family business to a respected industry player with numerous industry certifications and manufacturer partnerships. According to their website and business profiles, they maintain licensing, insurance, and certification as an Owens Corning Platinum Preferred Contractor.
The company has received recognition through various awards including the Angie’s List Super Service Award and maintains accreditation with the Better Business Bureau. Their longevity in a competitive market suggests a sustainable business model and reasonable customer satisfaction levels that have allowed them to operate continuously for over three decades.
Services Offered by Westfall Roofing
Reviews frequently mention the comprehensive service range offered by Westfall Roofing. Their service portfolio includes:
- Roof replacement – Complete tear-off and installation of new roofing systems
- Roof repair – Addressing leaks, damaged shingles, and storm damage
- Roof maintenance – Preventative care and inspection services
- Commercial roofing – Solutions for business properties and complexes
- Emergency services – Rapid response for urgent roofing problems
- Gutter installation – Complementary drainage systems
- Skylight installation – Integration of natural lighting solutions
Customer reviews particularly highlight their expertise with various roofing materials including asphalt shingles, metal roofing, tile, and flat roof systems. The diversity of services receives positive mentions in reviews, with customers appreciating the “one-stop-shop” approach for their roofing needs.
Positive Aspects in Westfall Roofing Reviews
Quality Workmanship
The most consistently praised aspect in positive reviews is the quality of Westfall’s workmanship. Customers frequently mention attention to detail and thoroughness of installation. Many reviews cite the clean appearance of completed roofs and proper installation techniques that increase longevity. Reviewers who have had their roofs tested through severe weather events particularly note the durability of Westfall’s work.
Don’t Overpay for Roofing Services – Call 877-801-4315 Now to Compare Local Quotes!
One recurring theme is the company’s willingness to address unexpected issues discovered during projects rather than cutting corners. Several customers mentioned that crews took extra time to repair decking problems or structural issues that weren’t apparent until the old roofing was removed.
Customer Service Experience
Another strongly positive theme in reviews relates to customer service interactions. Clear communication is frequently mentioned, with customers appreciating regular updates throughout their projects. Reviews often highlight the professionalism of both office staff and on-site workers, noting respectful treatment of property and prompt responses to questions.
The sales process receives generally favorable mentions, with customers describing consultations as informative rather than high-pressure. Many reviewers specifically name representatives who provided exceptional service, suggesting personalized attention rather than generic interactions.
Post-Installation Support
Warranty service and follow-up care form another category of positive feedback. Customers who needed warranty service report that Westfall honored commitments promptly. Long-term customers who have needed subsequent service years after installation frequently mention the company’s willingness to stand behind their work.
Common Criticisms in Westfall Roofing Reviews
Pricing Concerns
The most common criticism in negative reviews relates to pricing. Some customers report that Westfall’s quotes were higher than competitors, sometimes significantly. It’s worth noting that many of these same reviews acknowledge the quality of work but question the value proposition. Price-sensitive customers occasionally mention feeling that premium pricing didn’t justify the difference in quality compared to mid-range competitors.
Several negative reviews mention unexpected additional charges, though it’s unclear whether these resulted from change orders, unforeseen conditions, or communication issues. Some reviews suggest more transparent pricing structures would improve customer experiences.
Don’t Overpay for Roofing Services – Call 877-801-4315 Now to Compare Local Quotes!
Scheduling and Timeline Issues
Another recurring criticism involves scheduling delays and project timelines. Some customers report start dates being postponed multiple times, creating inconvenience and uncertainty. Weather-related delays are mentioned frequently, though opinions are mixed on whether the company communicated these effectively.
A smaller number of reviews mention projects taking longer than initially estimated to complete. This criticism appears more frequently during peak seasons or following major weather events when demand for roofing services typically increases.
Where to Find Reliable Westfall Roofing Reviews
For prospective customers researching Westfall Roofing, several platforms consistently offer substantial review volumes:
- Google Reviews – Often contains the largest number of reviews with verified customer experiences
- Better Business Bureau – Includes formal complaints and company responses
- Angie’s List/Angi – Features detailed reviews from subscription members
- Yelp – Contains both brief and in-depth customer experiences
- GuildQuality – Platform specific to contractor reviews with detailed metrics
- Facebook – Often includes reviews with photos and social context
Review platforms that verify customer status (requiring proof of service) typically provide the most reliable feedback. The consistency of themes across multiple platforms also helps establish patterns in service quality rather than isolated experiences.
Analyzing Review Credibility
When evaluating Westfall Roofing reviews, certain factors increase review credibility. Detailed descriptions of specific services received, problems encountered, and resolution processes typically indicate authentic experiences. Reviews that mention specific staff members, include project photos, or reference objective factors like timing and cost comparisons often provide more valuable insights.
Reviews clustered around similar dates may indicate response to specific company changes or seasonal variations in service quality. Very short reviews with extreme ratings (either entirely positive or entirely negative) without specific details generally provide less useful information for decision-making.
How Westfall Roofing Responds to Feedback
Westfall Roofing’s response pattern to reviews reveals aspects of their customer service philosophy. Analysis of review platforms shows they consistently respond to negative reviews, typically acknowledging concerns and offering resolution paths. Their response rate to positive reviews is lower but still present, usually thanking customers for taking time to share experiences.
The tone of company responses generally remains professional even when addressing critical feedback. In several instances, negative reviews were followed by updates indicating satisfactory resolution after company intervention. This responsiveness suggests a commitment to maintaining reputation through active customer service recovery when issues arise.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.