When considering a roofing contractor for your home or business, understanding previous customer experiences is crucial. Bone Dry Roofing has established itself as a significant player in the roofing industry across several states in the Midwest and Southeast. This article analyzes customer reviews from various platforms to provide a comprehensive overview of Bone Dry Roofing’s performance, highlighting strengths and potential areas for improvement based on actual customer feedback.
| Review Aspect | Average Rating | Common Feedback |
|---|---|---|
| Overall Satisfaction | 4.2/5.0 | Generally positive with some mixed reviews |
| Workmanship Quality | 4.4/5.0 | High marks for quality and durability |
| Customer Service | 3.9/5.0 | Varied experiences, communication issues noted |
| Value for Money | 3.8/5.0 | Some concerns about pricing |
Bone Dry Roofing operates in multiple locations across several states including Indiana, Kentucky, Ohio, Tennessee, Missouri, and Georgia. Founded in the early 2000s, the company has expanded to become one of the larger roofing contractors in its service areas. They specialize in residential and commercial roofing services, including roof replacements, repairs, inspections, and maintenance.
The company is known for offering various roofing materials including asphalt shingles, metal roofing, flat roofing systems, and more. Many of their locations are certified by major manufacturers like GAF and Owens Corning, allowing them to offer extended warranty options. Bone Dry Roofing also provides additional exterior services such as gutter installation, siding, and attic insulation in many of their locations.
Customer Satisfaction Analysis
Across multiple review platforms including Google, Yelp, BBB, and social media, Bone Dry Roofing maintains an average rating between 4.0-4.5 stars out of 5. Location-specific ratings vary significantly, with some branches consistently earning 4.5+ ratings while others hover closer to 3.5. This variance suggests that experiences may differ depending on which branch handles your project.
Customer retention rates and repeat business appear strong according to review analysis. Many reviewers mention being return customers or referring friends and family to Bone Dry Roofing. This indicates a generally positive customer experience despite some negative reviews. The company has accumulated thousands of reviews across their various locations, providing a substantial sample for analysis.
Strengths Highlighted in Reviews
Quality Workmanship
The most consistently praised aspect in positive reviews is the quality of work. Customers frequently mention thorough installations with attention to detail. Many reviewers express satisfaction with how their roofs have performed through severe weather events years after installation. The craftsmanship of the installation crews receives specific praise in many reviews.
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Project managers and crew leaders are often mentioned by name in positive reviews, suggesting that leadership on job sites makes a noticeable difference in quality outcomes. Before-and-after photos shared by customers typically demonstrate significant visible improvements to their properties.
Professional Staff
- Knowledgeable sales representatives who clearly explain options
- Courteous and efficient installation crews
- Responsive project managers who keep customers informed
- Helpful office staff for scheduling and administrative matters
Many reviews specifically mention that crews leave worksites clean after completion, which appears to be a significant factor in customer satisfaction. The thoroughness of post-installation cleanup emerges as a differentiating factor compared to some competitors.
Common Concerns in Reviews
Communication Issues
The most frequent complaint in negative reviews involves communication problems. Some customers report difficulties reaching staff during their projects or delays in receiving updates about scheduling changes. This issue appears more commonly in reviews from periods of high demand, such as after major storms or during peak seasons.
Several reviewers have noted inconsistencies between what was promised during sales consultations and what was delivered. These communication breakdowns seem to be a primary driver of dissatisfaction among customers who left negative reviews.
Pricing and Value Concerns
Some reviews mention that Bone Dry Roofing’s prices are higher than competitors’ quotes. While many customers feel the quality justifies the cost, others express concerns about pricing transparency. Several reviews mention unexpected additional charges or confusion about what was included in their contracts.
Value perception varies significantly among reviewers, with some praising the company for providing excellent value despite higher prices, while others question whether the premium prices match the service delivered. This suggests the importance of clear expectations being set during the sales process.
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Review Analysis by Service Type
| Service | Average Rating | Key Feedback Points |
|---|---|---|
| Complete Roof Replacement | 4.5/5.0 | High satisfaction with quality and durability |
| Roof Repairs | 3.9/5.0 | Mixed reviews, some concerns about diagnosis accuracy |
| Roof Inspections | 4.3/5.0 | Praised for thoroughness and detailed reports |
| Gutter Services | 4.1/5.0 | Generally positive with occasional installation issues |
Full roof replacements consistently receive the highest ratings across all Bone Dry Roofing locations. Customers particularly appreciate the comprehensive approach to these projects, including proper underlayment installation and attention to ventilation issues.
Repair services show more variability in customer satisfaction. While many customers praise the company’s ability to correctly diagnose and fix specific issues, others report having to call back for repeated repairs of the same problem. This suggests potential inconsistencies in repair quality or assessment accuracy.
Warranty and After-Service Support
Bone Dry Roofing offers manufacturer warranties as well as workmanship guarantees, which are mentioned favorably in many reviews. However, some negative reviews focus on difficulties with warranty claim processes. The responsiveness to warranty claims appears to vary by location, with some branches receiving praise for prompt resolution and others criticism for delayed responses.
Long-term customers who have needed warranty service report mixed experiences. Some highlight excellent follow-through years after installation, while others mention challenges getting timely responses for warranty claims. This suggests some inconsistency in the company’s long-term customer support processes.
Response to Negative Feedback
Analysis of review platforms shows that Bone Dry Roofing responds to approximately 70-80% of negative reviews across various platforms. Their responses typically acknowledge customer concerns and offer to resolve issues offline. Follow-up comments from customers after company responses are mixed, with some indicating satisfactory resolution and others remaining dissatisfied.
The company appears to take customer feedback seriously, with some locations showing improved ratings over time. This suggests organizational learning and adaptation based on customer reviews. Several reviewers have updated initially negative reviews to reflect positive resolution experiences.
Tips for Working with Bone Dry Roofing
- Research your specific local branch as performance varies by location
- Get all project details and promises in writing before signing contracts
- Establish clear communication channels and expectations with your project manager
- Understand the difference between manufacturer warranties and workmanship guarantees
- Request references specific to your type of roofing project
According to review analysis, customers who report the best experiences often mention having clear written agreements and regular communication with their project teams. Taking time to understand your contract and warranty terms before work begins appears to correlate strongly with positive review outcomes.
Many satisfied customers recommend scheduling projects during off-peak seasons when possible, as this often results in more attentive service and potentially better pricing. Requesting the same crews that friends or neighbors had good experiences with is another strategy mentioned in positive reviews.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.