When it comes to protecting your home from the elements, choosing the right roofing contractor is crucial. Best Choice Roofing has established itself as a notable player in the residential and commercial roofing industry across the United States. This article examines customer experiences, service quality, and overall value provided by Best Choice Roofing based on comprehensive review analysis. Whether you’re considering them for roof repair, replacement, or inspection, understanding their reputation can help you make an informed decision for your roofing needs.
| Rating Category | Average Score | Key Strengths | Common Concerns |
|---|---|---|---|
| Customer Service | 4.2/5 | Responsiveness, Professionalism | Follow-up communication |
| Work Quality | 4.0/5 | Craftsmanship, Materials | Inconsistency between locations |
| Pricing | 3.8/5 | Competitive for quality | Premium pricing |
| Timeline | 3.9/5 | Emergency response | Scheduling delays |
Founded in 2009, Best Choice Roofing has grown from a small local operation to a national roofing contractor serving over 25 states. The company is headquartered in Tennessee but operates through numerous franchised locations across the country. Their expansion has been notable, with significant growth occurring between 2015-2020 as they established themselves in major metropolitan areas.
Their service portfolio encompasses a comprehensive range of roofing solutions including:
- Residential roofing: Installations, replacements, repairs, and maintenance
- Commercial roofing: Flat roof systems, TPO, EPDM, and metal roofing applications
- Storm damage assessment: Hail and wind damage inspections and insurance claim assistance
- Roof inspections: Comprehensive evaluation and maintenance planning
- Gutter installation: Seamless gutters and gutter protection systems
Best Choice Roofing has partnered with multiple material manufacturers including GAF, Owens Corning, and CertainTeed, allowing them to offer varied warranty options ranging from 25 to 50 years depending on the roofing system selected.
Customer Satisfaction Analysis
A thorough analysis of customer reviews across multiple platforms (Google Reviews, Better Business Bureau, Yelp, and HomeAdvisor) reveals a generally positive sentiment with an overall average rating of approximately 4.0 out of 5 stars. This aggregate score represents thousands of customer interactions over the past several years.
Positive Feedback Themes
The most commonly cited positive aspects of Best Choice Roofing’s service include:
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- Professionalism: Many customers highlight the courteous and knowledgeable behavior of sales representatives and installation crews
- Project management: Efficient coordination and communication throughout complex roofing projects
- Insurance navigation: Assistance with documentation and liaison with insurance companies for storm damage claims
- Cleanup practices: Thorough post-installation cleanup and property protection during work
Common Criticisms
Recurring criticisms mentioned in reviews include:
- Pricing concerns: Some customers report higher quotes compared to local competitors
- Scheduling delays: Instances of project timelines extending beyond initial estimates
- Franchise variability: Inconsistent experiences between different geographic locations
- Warranty fulfillment: Occasional challenges when addressing issues covered under warranty
Service Quality Assessment
The quality of Best Choice Roofing’s workmanship appears to be consistently solid across most reviews. Professional inspectors and industry experts who have evaluated their projects generally confirm adherence to building codes and manufacturer specifications. The company maintains certifications with major roofing material manufacturers, which requires meeting specific installation standards.
Their crews typically complete residential roof replacements within 1-2 days, which aligns with industry standards for efficiency. Commercial projects naturally take longer but customer feedback suggests they generally maintain reasonable timelines given project scope.
Material Selection and Options
Best Choice Roofing offers various material options across different price points:
| Material Type | Durability | Cost Range | Typical Warranty |
|---|---|---|---|
| Asphalt Shingles (Standard) | 15-25 years | $$$ | 25-30 years |
| Architectural Shingles | 25-30 years | $$$$ | 30-50 years |
| Metal Roofing | 40-70 years | $$$$$ | 40-50 years |
| TPO/EPDM (Commercial) | 20-30 years | $$$-$$$$ | 15-30 years |
Pricing and Value Considerations
Best Choice Roofing positions itself in the mid-to-premium segment of the market. Their pricing typically reflects this positioning, with quotes generally 10-20% higher than budget competitors but comparable to other national brands with similar quality standards.
Several factors influence their pricing structure:
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- Material quality: They primarily use mid-to-high grade materials from recognized manufacturers
- Labor practices: They emphasize professional installation crews with proper training and insurance
- Warranty coverage: Their comprehensive warranty options add value but impact bottom-line pricing
- Financing options: They offer payment plans that can make projects more accessible but may increase total project cost
Many reviews indicate that while initial quotes may be higher than expected, customers ultimately found value in the quality of materials, workmanship, and peace of mind from working with an established company with warranty backing.
Geographic Performance Variations
A notable pattern in reviews reveals performance variations across different regions. This is common with franchised operations but bears consideration when evaluating Best Choice Roofing as a whole.
Their strongest-performing regions based on review aggregation appear to be:
- Tennessee (home base): Consistently high ratings across multiple review platforms
- Florida: Strong reputation for storm damage response and insurance claim handling
- Texas: Praised for efficiency and material selection options
Regions with more mixed reviews include parts of the Midwest and Northeast, where scheduling issues and communication challenges are reported more frequently.
Best Choice Roofing vs. Competitors
When compared to other national roofing contractors, Best Choice Roofing demonstrates several differentiating characteristics:
| Factor | Best Choice Roofing | Typical National Competitors | Local Contractors |
|---|---|---|---|
| Geographic Coverage | 25+ states | 15-50 states | Limited regional presence |
| Pricing Structure | Mid-to-high | Typically higher | Often lower but variable |
| Insurance Claims Process | Comprehensive assistance | Similar assistance | Limited support typically |
| Response Time | 1-3 days average | 2-5 days average | Highly variable |
Tips for Working with Best Choice Roofing
Based on analysis of customer experiences, these strategies may help optimize your experience if you choose to work with Best Choice Roofing:
- Research your local franchise: Check specific reviews for your area location rather than general company reviews
- Get multiple quotes: Compare their proposal with at least two other contractors to ensure competitive pricing
- Request material samples: Ask to see physical samples of the roofing materials they’re proposing
- Verify credentials: Confirm they have proper licensing and insurance in your specific area
- Document everything: Maintain records of all communications and get all promises in writing
- Understand warranty terms: Clarify what is covered under manufacturer warranty versus company workmanship warranty
Many satisfied customers specifically mention the importance of clear communication and reasonable expectations. The most successful projects reportedly involved regular check-ins with project managers and clear understanding of timeline and scope before work began.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.