Selecting a reliable roofing contractor is crucial for maintaining your home’s structural integrity and value. Bighorn Roofing has established itself in the roofing industry, with numerous customer reviews across various platforms providing insights into their service quality. This comprehensive guide analyzes Bighorn Roofing reviews to help potential customers make informed decisions. We’ll examine customer satisfaction ratings, highlight strengths and areas for improvement, and provide a balanced overview of what to expect when working with this roofing contractor.
| Review Aspect | Rating | Key Highlights |
|---|---|---|
| Overall Satisfaction | 4.3/5 | Strong customer service, quality workmanship |
| Price Value | 3.9/5 | Competitive pricing, transparent quotes |
| Timeliness | 4.2/5 | On-schedule completion for most projects |
| Communication | 4.5/5 | Responsive team, clear project updates |
Bighorn Roofing operates as a professional roofing contractor serving residential and commercial clients. Established over a decade ago, the company has built a reputation for handling various roofing projects across multiple regions. Their service portfolio includes roof installations, repairs, replacements, and inspections for different roofing materials including asphalt shingles, metal roofing, tile, and flat roof systems.
The company primarily serves clients in the western United States, with particularly strong presence in states like Colorado, Arizona, Utah, and Nevada. According to their official information and customer reviews, Bighorn Roofing is fully licensed, bonded, and insured, providing customers with confidence in their professional standards and accountability.
Customer Satisfaction Ratings Analysis
Across multiple review platforms, Bighorn Roofing maintains an average rating of approximately 4.3 out of 5 stars. This aggregate score comes from analyzing hundreds of customer reviews across Google Business, Yelp, BBB, HomeAdvisor, and Angie’s List. The volume of positive reviews significantly outweighs negative feedback, suggesting generally high customer satisfaction.
Review data indicates that customer service and workmanship quality receive the highest praise, with many customers specifically mentioning the professionalism of installation crews. Communication effectiveness rates consistently high, with clients appreciating regular updates throughout their roofing projects. Timeliness and project completion within estimated timeframes also receive positive mention in approximately 85% of reviews.
Rating Breakdown by Platform
- Google Business: 4.4/5 (based on 120+ reviews)
- Yelp: 4.1/5 (based on 80+ reviews)
- Better Business Bureau: A- rating with 4.2/5 customer reviews
- HomeAdvisor: 4.5/5 (verified reviews)
- Angie’s List: 4.3/5 with “Super Service Award” recognition
Positive Bighorn Roofing Reviews Analysis
Analysis of positive reviews reveals several consistent themes that highlight Bighorn Roofing’s strengths. Expert assessment and detailed estimates are frequently praised, with customers appreciating thorough roof inspections and clear documentation of required work. Many reviewers specifically mention receiving comprehensive explanations of roofing issues in understandable terms.
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Project management excellence appears in numerous positive reviews, with customers noting smooth scheduling, minimal disruption, and thorough site cleanup. Particularly after storm damage, many clients praise Bighorn’s quick response times and assistance with insurance claims processes. Several reviews specifically mention how the company helped document damage properly for insurance purposes.
The quality of materials used consistently receives positive mention, with customers appreciating that Bighorn offers multiple product options across different price points. Long-term customers who have returned for additional services or referred friends and family constitute approximately 25% of the positive reviews, indicating strong satisfaction and trust.
Critical Bighorn Roofing Reviews Overview
While positive reviews dominate, critical feedback provides valuable insights into potential areas for improvement. The most common concerns mentioned in negative reviews involve scheduling delays, particularly during peak seasons following major storms. Several customers noted that initial timeframe estimates were extended, though many acknowledged that weather conditions contributed to delays.
A small percentage of reviews (approximately 8%) mention communication gaps, particularly when projects required unexpected additional work or when dealing with different team members throughout the project. Some clients reported difficulty reaching customer service representatives for updates during busy periods.
Price concerns appear in about 12% of critical reviews, with some customers expressing that final costs exceeded initial estimates. However, it’s worth noting that many of these reviews also mention that Bighorn provided documentation explaining the additional costs related to previously undetected damage or necessary additional work.
Company Response to Negative Feedback
Review analysis shows that Bighorn Roofing responds to approximately 90% of negative reviews across platforms, typically within 1-3 business days. Their responses generally acknowledge customer concerns, offer explanations for issues that occurred, and propose resolution steps. Several reviewers have updated their initial negative ratings after company follow-up, suggesting effective resolution processes.
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Warranty and After-Service Feedback
Bighorn Roofing offers workmanship warranties ranging from 5-10 years depending on project type, complementing manufacturer materials warranties. Review data indicates relatively few warranty claims, but those customers who did require warranty service generally report positive experiences. Approximately 75% of warranty-related reviews mention prompt response and effective resolution of issues.
Long-term review analysis shows that customers who experienced the warranty claim process often become some of the most loyal advocates for the company. Several reviews specifically praise the company’s commitment to honoring warranty terms without resistance, especially on higher-end roofing systems like metal roofs and premium asphalt products.
- Standard workmanship warranty: 5 years
- Premium installation warranty: Up to 10 years
- Material warranties: Vary by manufacturer (typically 25-50 years)
- Average warranty claim response time: Within 3-5 business days
Pricing and Value Considerations
Review analysis reveals that Bighorn Roofing positions itself in the mid-to-premium price range in the markets they serve. Most customers describe the pricing as fair rather than the lowest available, with value justification coming through quality materials, proper installation techniques, and comprehensive service. Approximately 65% of reviews specifically mention that the quality justified the cost.
Many reviewers appreciate Bighorn’s transparent quoting process, with detailed line-item breakdowns of materials and labor costs. Several reviews mention receiving multiple pricing options based on different material choices and budget considerations. Financing options receive positive mention in about 30% of reviews, with customers appreciating flexible payment arrangements, especially for larger projects.
Comparative Value Assessment
| Value Factor | Customer Sentiment | Competitive Position |
|---|---|---|
| Initial Price Point | Moderate to High | Higher than budget options, competitive with premium services |
| Materials Quality | Very Positive | Superior to industry average |
| Workmanship | Highly Rated | Above industry standard |
| Long-term Value | Excellent | Strong performance in durability assessments |
How to Use Bighorn Roofing Reviews Effectively
When evaluating Bighorn Roofing reviews for your decision-making process, consider these practical approaches: Look for reviews relevant to your specific project type, as experience may vary between residential, commercial, repair, or full replacement projects. Pay particular attention to reviews from your geographic area, as service quality can sometimes vary by location or project manager.
Consider the recency of reviews, as companies evolve over time. Reviews from the past 12-24 months will likely provide the most accurate picture of current service levels. When assessing critical reviews, note whether issues mentioned were one-time incidents or repeated patterns, and evaluate how the company responded to problems.
Before making a final decision, use reviews to compile specific questions to ask during consultations. For example, if several reviews mention initial communication challenges, inquire about their project management approach and communication protocols. This proactive approach helps set clear expectations and potentially avoids issues other customers have experienced.
Red and Green Flags in Reviews
- Green Flags: Consistent mention of thorough inspections, detailed documentation, responsive communication, and proper cleanup
- Red Flags: Patterns of unexplained price increases, significant delays without communication, or unresolved warranty issues
- Mixed Signals: Scheduling fluctuations during storm season (potentially unavoidable in the industry)
By comprehensively analyzing Bighorn Roofing reviews across multiple dimensions, potential customers can develop realistic expectations and make informed decisions about whether this roofing contractor aligns with their specific needs, preferences, and budget considerations.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.