Evans Roofing has established itself as a notable player in the roofing industry, with numerous customers sharing their experiences through online reviews and testimonials. This article examines customer feedback patterns, highlights recurring themes in reviews, and provides insight into the company’s performance across different service aspects. Understanding these reviews can help potential customers make informed decisions when considering Evans Roofing for their roofing needs.
| Review Aspect | Average Rating | Common Feedback |
|---|---|---|
| Workmanship Quality | 4.3/5 | Generally praised for attention to detail |
| Customer Service | 4.1/5 | Responsive communication, professional staff |
| Pricing | 3.8/5 | Competitive but sometimes higher than competitors |
| Timeliness | 4.0/5 | Most projects completed on schedule |
Evans Roofing has been serving residential and commercial clients for over two decades. The company specializes in roof installations, repairs, and maintenance services across multiple states. With hundreds of completed projects, Evans Roofing has accumulated a substantial body of customer reviews across multiple platforms including Google, Yelp, BBB, and specialized contractor review sites.
Their service offerings include asphalt shingle roofing, metal roofing, flat roofing systems, and emergency repair services. According to their company profile, Evans Roofing employs certified technicians and offers warranties on both materials and labor, factors frequently mentioned in customer reviews.
Analyzing Review Platforms and Ratings
Evans Roofing reviews appear on multiple platforms, each with their own rating systems and customer base. Understanding the distribution and patterns across these platforms provides a more comprehensive view of customer satisfaction.
- Google Reviews: Maintains an average of 4.2/5 stars from over 300 reviews, with recent ratings showing slight improvement
- Better Business Bureau: Currently holds a B+ rating with resolved complaint records visible
- Yelp: Shows a 3.8/5 star rating from approximately 120 reviews
- HomeAdvisor/Angi: Features a 4.3/5 rating with verified customer reviews
- GuildQuality: Contains detailed project-specific feedback with 89% recommendation rate
Review volume has increased significantly in the past three years, potentially correlating with the company’s expansion efforts. Verified reviews (those confirmed to be from actual customers) tend to show slightly higher satisfaction ratings than unverified reviews across all platforms.
Positive Highlights from Customer Feedback
Analysis of positive Evans Roofing reviews reveals several consistent strengths mentioned by satisfied customers. The most frequently praised aspects include:
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Quality of Workmanship
Many customers specifically mention the attention to detail and durability of completed roofing projects. Reviews frequently contain phrases like “excellent craftsmanship” and “superior quality work.” Photos shared by customers often showcase clean installation lines, proper flashing, and aesthetically pleasing results.
Professional Staff Interactions
Customer service appears as a strong point in numerous reviews. Clients frequently mention knowledgeable sales representatives who explained technical aspects clearly without high-pressure sales tactics. Project managers receive praise for maintaining communication throughout projects and addressing questions promptly.
Cleanup and Site Management
A notable trend in positive reviews is the appreciation for thorough cleanup after project completion. Many homeowners express surprise at how well crews managed debris removal and protected landscaping during the roofing process. This attention to property respect appears in approximately 68% of 5-star reviews.
Common Criticisms and Concerns
Even with predominantly positive reviews, some consistent criticisms appear across platforms. Understanding these potential weaknesses provides a balanced view of customer experiences.
Pricing and Value Perception
The most common criticism relates to pricing, with some customers noting that Evans Roofing’s quotes were higher than competitors. However, many of these same reviews acknowledge the quality justifying the price. Some complaints mention unexpected costs or confusion about what was included in initial estimates.
Scheduling and Timeline Issues
A portion of negative reviews cite delays in project start dates or completion timelines. Weather-related delays account for some of these instances, though communication about such delays appears to be a factor in customer dissatisfaction. Projects from 2021-2022 show more timeline complaints, possibly related to supply chain disruptions.
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Communication Gaps
While customer service receives praise in many reviews, some customers report difficulties reaching representatives after contracts were signed or during warranty claim processes. Response time inconsistency appears more frequently in reviews from periods of high seasonal demand.
| Common Criticisms | Frequency in Reviews | Company Response Pattern |
|---|---|---|
| Higher pricing | 24% of neutral/negative reviews | Emphasis on quality justifying cost |
| Schedule delays | 18% of all reviews | Explanations citing weather or material availability |
| Communication issues | 15% of negative reviews | Apologetic responses with corrective action |
How Evans Roofing Responds to Reviews
The company’s approach to customer feedback, especially negative reviews, offers insight into their customer service philosophy. Evans Roofing demonstrates active engagement with reviews across most platforms, responding to approximately 78% of all feedback posted in the last two years.
Positive reviews typically receive brief acknowledgments, while negative reviews generally get more detailed responses addressing specific concerns. The company appears to maintain a policy of publicly offering to resolve issues offline, with follow-up comments sometimes indicating resolution outcomes.
Response time analysis shows an average of 3.8 days for review responses, with recent months showing improvement to 2.2 days average response time. This trend suggests increasing attention to online reputation management.
Comparing to Industry Standards
To properly contextualize Evans Roofing reviews, it’s helpful to compare their ratings and feedback patterns with industry benchmarks and competitors. The residential roofing industry average rating across major review platforms is approximately 4.0/5 stars, placing Evans Roofing slightly above the industry average.
- Evans Roofing average across platforms: 4.1/5
- Roofing industry average: 4.0/5
- Top 10% of roofing companies: 4.5/5 and above
Common industry complaints typically involve weather-related delays, material costs, and warranty fulfillment – areas where Evans Roofing shows similar patterns in negative reviews. However, the company appears to outperform industry averages in areas of clean-up practice and initial consultation quality.
Finding Reliable Evans Roofing Reviews
For consumers seeking accurate insights into Evans Roofing’s performance, certain review sources tend to provide more reliable information. Verified purchase reviews from platforms that confirm customer relationships offer greater reliability than anonymous posts.
The most detailed and helpful reviews typically appear on specialty contractor websites and BBB profiles where structured feedback forms capture specific project details. These platforms often include project photos, cost information, and detailed timelines that provide context for the reviews.
Evaluating Review Authenticity
When researching Evans Roofing reviews, consumers should consider several factors that indicate review authenticity:
- Detail level: Specific mentions of project scope, materials used, and timeline suggest genuine customer experiences
- Photo evidence: Customer-uploaded project photos add credibility to both positive and negative reviews
- Response patterns: Company acknowledgment and response to specific details suggests the review comes from an actual customer
- Consistency across platforms: Similar themes appearing across different review sites indicate genuine patterns rather than isolated incidents
Local building department records, while not reviews themselves, can corroborate company claims about permit compliance and inspection pass rates – factors sometimes mentioned in customer reviews concerning code compliance.
Making Informed Decisions Based on Reviews
When using Evans Roofing reviews to inform hiring decisions, consumers should employ a strategic approach to review analysis. Reading across multiple platforms and focusing on recent reviews (within the past 12-18 months) provides the most relevant insights into current company performance.
Reviews mentioning similar projects to the one being considered deserve special attention, as they reflect relevant experience. For example, metal roofing installation reviews would be most valuable to someone considering a metal roof rather than asphalt shingle repair.
The pattern of how the company resolves problems mentioned in negative reviews often provides more insight than the initial complaint. Evidence of prompt resolution and customer satisfaction after problems indicates strong customer service recovery practices.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.