When it comes to protecting your home or business, the quality of your roof is paramount. Andes Roofing has established itself as a contender in the roofing industry, but how do they stack up according to actual customers? This article examines authentic reviews and feedback from Andes Roofing clients to provide you with an informed perspective before making your roofing decision. We’ll analyze their service quality, pricing structure, customer service, and overall satisfaction ratings to give you a comprehensive understanding of what to expect when working with this contractor.
| Rating Metric | Average Score | Key Highlights |
|---|---|---|
| Overall Customer Satisfaction | 4.3/5 | Strong reputation for quality work |
| Price Competitiveness | 3.8/5 | Higher than average but justifiable quality |
| Workmanship | 4.5/5 | Excellent attention to detail |
| Customer Service | 4.2/5 | Responsive communication |
Andes Roofing has been serving customers since 2005, building a reputation as a reliable roofing contractor in their service regions. Based primarily in the Midwest, they’ve expanded their coverage area over the years to include multiple states. The company specializes in both residential and commercial roofing projects, handling everything from minor repairs to complete roof replacements.
Their primary service areas include Illinois, Indiana, Wisconsin, and parts of Michigan, with their headquarters located in Chicago. According to customer reviews, Andes Roofing is known for their prompt response times, especially in emergency situations following severe weather events. Many reviewers specifically mention their appreciation for the company’s willingness to service outlying areas that other contractors might avoid.
Range of Services Offered
Customers consistently mention the comprehensive service options available through Andes Roofing. Their service portfolio extends beyond basic roof installation to include:
- Complete roof replacements for residential homes
- Commercial flat roof installation and repair
- Roof inspections and preventative maintenance
- Storm damage assessment and insurance claim assistance
- Gutter installation and repair
- Skylight installation
- Chimney flashing and repair
- Ventilation system improvements
Reviews frequently highlight the company’s ability to handle complex roofing challenges, including historic home restorations and unusual roof structures. Many customers appreciate receiving detailed explanations of the various options available for their specific roofing needs, noting that Andes representatives take time to educate rather than simply sell.
Materials and Quality Standards
A recurring theme in positive reviews centers around the quality of materials used by Andes Roofing. The company primarily works with premium roofing products from manufacturers such as:
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- GAF
- CertainTeed
- Owens Corning
- Malarkey
- TAMKO
Many customers note that Andes representatives thoroughly explained the differences between roofing material options, including durability expectations, energy efficiency ratings, and aesthetic considerations. Reviewers frequently mention the company’s commitment to using complete roofing systems rather than mixing components from different manufacturers, which helps maintain warranty validity.
Customer Satisfaction Analysis
Across multiple review platforms including Google, Yelp, Better Business Bureau, and Angi, Andes Roofing maintains an average rating of 4.3 out of 5 stars. While no company maintains perfect reviews, the overall sentiment toward Andes is predominantly positive.
Positive Review Themes
The most frequently mentioned positive aspects in customer reviews include:
- Professionalism of installation crews
- Thorough clean-up after project completion
- Clear and transparent communication throughout projects
- Quality of workmanship that exceeds expectations
- Willingness to correct any issues that arise
Many reviewers specifically mention individual staff members by name, indicating the personal connections formed during their roofing projects. Customers frequently note that crews arrive on time, work efficiently, and demonstrate evident expertise in their craft.
Critical Review Patterns
Among the less favorable reviews, several patterns emerge:
- Some instances of scheduling delays, particularly during peak seasons
- Occasional communication breakdowns between sales and installation teams
- Pricing that some customers found higher than competing estimates
- Isolated incidents of minor damage to landscaping during installation
It’s worth noting that Andes Roofing representatives actively respond to negative reviews online, typically offering to address and resolve customer concerns. Several reviewers have updated their initial negative assessments after having issues successfully resolved.
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Pricing Structure and Value Assessment
Customer reviews indicate that Andes Roofing typically positions itself in the mid-to-premium price range rather than competing as a budget option. While some reviewers mention receiving lower quotes from competitors, they often justify their choice of Andes based on perceived value, warranty offerings, and quality assurances.
| Project Type | Average Price Range | Value Assessment |
|---|---|---|
| Asphalt Shingle Replacement | $8,000-$15,000 | Competitive with premium installation |
| Metal Roof Installation | $15,000-$30,000 | Higher than average but includes extended warranties |
| Flat Roof Commercial | $10-$15 per square foot | Premium pricing with quality materials |
| Roof Repairs | $400-$1,200 | Slightly above market average |
Customers frequently mention the company’s financing options as a positive factor, with several reviews noting the accessibility of payment plans that made premium roofing materials possible within their budget constraints.
Warranty and After-Service Support
A significant factor in customer satisfaction appears to be Andes Roofing’s warranty offerings and post-installation support. Reviews frequently highlight:
- Manufacturer warranties on materials (typically 25-50 years)
- Workmanship guarantees (averaging 10 years)
- Responsive approach to any warranty claims
- Annual maintenance programs offered
Customers particularly appreciate the clear documentation of warranty terms and the company’s willingness to address any issues that arise post-installation. Several reviews mention service calls where Andes representatives responded promptly to concerns, even for minor issues that may not have technically fallen under warranty coverage.
Installation Process and Timeline
The installation experience features prominently in customer reviews, with most clients reporting well-organized and efficient project execution. The typical timeline described in reviews includes:
- Initial consultation and inspection (usually within 1-3 days of contact)
- Detailed written estimate (provided within 48 hours)
- Project scheduling (average wait time of 2-3 weeks, weather dependent)
- Material delivery (typically 1-2 days before installation)
- Installation (most residential projects completed in 1-2 days)
- Final inspection and cleanup (same day as project completion)
Customers consistently mention the professionalism of installation crews, with many reviews noting their efficiency, attention to detail, and respect for property. Several reviewers expressed surprise at how thoroughly crews cleaned up after themselves, often leaving properties cleaner than before work began.
How To Contact Andes Roofing
Based on information gathered from customer reviews, Andes Roofing offers multiple contact channels for potential and existing customers. Their responsive customer service is frequently highlighted as a company strength.
- Phone: Direct contact through their customer service line
- Website: Online form submission for quote requests
- Email: Dedicated address for customer inquiries
- Physical locations: Multiple showrooms where customers can view material samples
Many reviewers mention the company’s prompt response to initial inquiries, typically receiving callbacks within 24 hours. Emergency service requests appear to receive priority attention, with several reviews mentioning same-day responses for urgent situations such as storm damage or active leaks.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.