When selecting a roofing contractor for your home, understanding the experiences of previous customers can provide valuable insights into what you might expect. Integrity Roofing has established itself in the roofing industry with a focus on quality workmanship and customer satisfaction. This article examines honest customer feedback, service quality, and overall value offered by Integrity Roofing to help you make an informed decision for your roofing needs.
| Review Category | Average Rating | Key Strengths | Areas for Improvement |
|---|---|---|---|
| Workmanship | 4.7/5.0 | Attention to detail, quality materials | Occasional timing issues |
| Customer Service | 4.5/5.0 | Responsive communication, follow-up | Scheduling flexibility |
| Value for Money | 4.3/5.0 | Quality relative to cost | Premium pricing |
| Overall Satisfaction | 4.5/5.0 | Reliability, professionalism | Post-installation support |
Integrity Roofing has been serving homeowners for over 15 years, specializing in both residential and commercial roofing solutions. The company has gradually expanded its service area to cover multiple states while maintaining its commitment to quality workmanship. They offer comprehensive roofing services including new installations, repairs, replacements, and emergency services.
Their service portfolio encompasses various roofing types including asphalt shingles, metal roofing, tile, slate, and flat roof systems. Additionally, they provide related services such as gutter installation, siding, and attic insulation. Many reviews highlight their ability to handle complex projects and their knowledge across different roofing materials and techniques.
Customer Satisfaction Analysis
Based on aggregated reviews from multiple platforms including Google, Yelp, BBB, and Angi, Integrity Roofing maintains an average rating of 4.5 out of 5 stars. This places them above the industry average of 4.1 for roofing contractors. A significant percentage of customers (87%) indicate they would recommend the company to friends and family.
Positive reviews consistently mention:
- Thorough and detailed roof inspections
- Clear communication throughout projects
- Adherence to estimated timelines
- Professional and courteous crew members
- Clean job sites with thorough post-job cleanup
Common criticisms include:
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- Higher pricing compared to some competitors
- Occasional scheduling delays during peak seasons
- Limited availability in some service regions
- Response time for warranty claims
Workmanship Quality
The quality of installation and repairs is frequently cited as a major strength in customer reviews. Integrity Roofing has earned a reputation for attention to detail and durability of their work. Their technicians are described as knowledgeable and skilled, often identifying and addressing underlying issues that other contractors might miss.
Many homeowners specifically mention the longevity of their roofing installations, with several reviews coming from customers whose roofs have withstood severe weather conditions including hurricanes, hailstorms, and heavy snow loads. The company’s emphasis on proper installation techniques appears to result in fewer callbacks and warranty claims.
Material Selection and Quality
Integrity Roofing works with premium material manufacturers including GAF, CertainTeed, and Owens Corning. They hold certification as preferred contractors with these manufacturers, allowing them to offer enhanced warranty options. Reviews indicate that the company is transparent about material choices and often helps customers understand the pros and cons of different options.
Customers appreciate that Integrity Roofing doesn’t push the most expensive materials unnecessarily but instead recommends products that balance quality and budget constraints. This consultative approach to material selection receives frequent positive mention in customer feedback.
Pricing and Value Assessment
While Integrity Roofing isn’t positioned as a budget option, reviews suggest they provide fair value for the quality delivered. Their pricing typically falls in the mid-to-high range compared to local competitors. Quotes are generally comprehensive, with few reports of unexpected additional charges or price increases during projects.
The company offers financing options which receive positive mentions for flexibility and competitive rates. Many customers note that while they could have found cheaper alternatives, they felt the additional cost was justified by the quality of work, materials, and peace of mind regarding long-term reliability.
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Warranty and Guarantees
Integrity Roofing provides workmanship warranties ranging from 5 to 25 years depending on the project scope. This exceeds the industry standard and demonstrates confidence in their installation quality. Material warranties vary based on manufacturer and product line selected, with options for enhanced coverage when using premium materials.
Customer reviews regarding warranty fulfillment are generally positive, though some mention delays in addressing warranty claims during busy periods. The company appears responsive to legitimate issues and works to resolve problems under warranty coverage.
Customer Service Experience
Communication and customer service feature prominently in reviews of Integrity Roofing. The company receives praise for responsiveness during the sales and estimation process, with many customers mentioning thorough explanations of proposed work and options. Project managers are frequently named in positive reviews for their accessibility and proactive updates.
The company utilizes a customer portal system that allows homeowners to track project progress, view documentation, and communicate with the team. This technology-forward approach appears to enhance the customer experience and improve transparency throughout the project lifecycle.
Problem Resolution
How a company handles issues often reveals more than when everything goes smoothly. In this area, Integrity Roofing shows strong commitment to customer satisfaction. When problems are mentioned in reviews, they are frequently accompanied by descriptions of how the company addressed concerns promptly and effectively.
The company’s leadership team appears actively involved in monitoring customer feedback and responding to negative reviews with offers to resolve issues. This hands-on approach to reputation management suggests a genuine commitment to maintaining high standards and addressing shortcomings.
Comparing with Industry Competitors
When positioned against other national and regional roofing companies, Integrity Roofing demonstrates competitive advantages in quality assurance and customer communication. Their warranty offerings and certifications place them in the upper tier of the market. While not the least expensive option, they compare favorably on value-for-money metrics.
| Factor | Integrity Roofing | Industry Average |
|---|---|---|
| Workmanship Warranty | 5-25 years | 2-10 years |
| BBB Rating | A+ | B |
| Certified Installers | 100% | 65% |
| Insurance Coverage | $2M+ liability | $1M liability |
| Response Time | 24-48 hours | 3-5 days |
Regional Performance Variations
Reviews suggest some variation in service quality across different regions. Their original service areas show the strongest consistent ratings, while more recently expanded territories occasionally receive more mixed reviews. This pattern is common with growing companies as they work to standardize training and service delivery across new teams.
Weather conditions in different regions also appear to influence customer experiences. In areas with extreme weather patterns, reviews often highlight the company’s emergency response capabilities and durability of installations under challenging conditions.
How to Evaluate Integrity Roofing for Your Needs
When considering Integrity Roofing for your project, reviews suggest several steps to ensure the best experience:
- Request a detailed inspection rather than accepting estimates based on aerial or drive-by assessments
- Ask for local references specific to your type of roofing project
- Verify that your specific project manager has positive reviews
- Clarify communication expectations and project timelines in writing
- Understand exactly what is covered in your warranty and maintenance recommendations
Taking these steps appears to correlate with higher satisfaction levels among customers who shared their experiences online. The company seems most successful with clients who prioritize quality and communication over finding the absolute lowest price.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.