Long Roofing has established itself as a significant player in the residential roofing industry, serving homeowners across the Mid-Atlantic and Northeast regions. This article examines customer experiences and feedback about Long Roofing’s services, quality of work, pricing, and customer service. Understanding real customer reviews can help potential clients make informed decisions about their roofing needs. Long Roofing offers various services including roof replacements, repairs, and installations, with their signature “50-Year Transferable Warranty” being a notable selling point.
| Review Aspect | Average Rating | Common Feedback |
|---|---|---|
| Overall Satisfaction | 4.2/5 | Quality workmanship, professional service |
| Customer Service | 4.0/5 | Responsive communication, occasional scheduling issues |
| Pricing | 3.8/5 | Premium pricing, good value with warranty |
| Installation Quality | 4.4/5 | Attention to detail, durable results |
Long Roofing evolved from Long Fence, a company with over 75 years of history in home improvement. The company has expanded its service area to include Maryland, Virginia, Washington D.C., West Virginia, Pennsylvania, and parts of New England. Their transformation from a fencing company to a comprehensive home exterior specialist demonstrates their adaptability and growth in the home improvement sector.
The company offers a wide range of roofing options including asphalt shingles, metal roofing, flat roofing solutions, and specialty materials. Beyond roofing, Long Roofing also provides window replacements, siding installation, and gutter systems. This diversification allows customers to address multiple home exterior needs with a single contractor, which many reviewers cite as a convenience factor.
Customer Review Analysis
Reviews of Long Roofing across multiple platforms (Google, BBB, Angie’s List, and Yelp) reveal certain patterns in customer experiences. The company maintains an average rating between 4.0 and 4.3 stars across these platforms, indicating generally positive customer satisfaction. Here’s a breakdown of what customers consistently mention:
Positive Feedback Trends
- Professional installation teams that work efficiently and maintain clean job sites
- Quality of materials used compared to industry standards
- Comprehensive warranty coverage that transfers with home ownership
- Thorough inspection processes before and after installation
- Effective project management and communication during larger projects
Common Criticisms
- Higher pricing compared to smaller local contractors
- Occasional scheduling delays, especially during peak seasons
- Aggressive sales tactics mentioned by some potential customers
- Some communication issues between sales teams and installation crews
- Warranty claim processes sometimes described as lengthy
Installation Quality and Workmanship
The quality of installation consistently receives high marks in customer reviews. Long Roofing employs certified installers who follow manufacturer specifications, which is crucial for maintaining warranty validity. Reviews frequently mention the thoroughness of the installation process, with many customers noting that crews take extra steps to ensure proper installation.
Customers particularly praise the attention to detail in areas like flashing installation, proper ventilation setup, and underlayment application. Many reviews include before-and-after photos showing significant improvements in roof appearance and functionality. The company’s quality control process includes final inspections by project managers, which helps ensure consistent results across different installation teams.
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Material Quality
Long Roofing primarily uses materials from established manufacturers like CertainTeed, GAF, and Owens Corning. Customer reviews indicate satisfaction with the durability and appearance of these materials. The company offers various shingle options ranging from standard architectural shingles to premium designer options, allowing customers to select materials that match both their aesthetic preferences and budget constraints.
Reviews specifically mention the color retention and weather resistance of installed roofing systems. Customers in areas with severe weather particularly appreciate the wind ratings and impact resistance of their new roofs, often noting improved performance during storms compared to their previous roofing systems.
Pricing and Value Assessment
Price points represent one of the more contested aspects of Long Roofing reviews. The company positions itself as a premium service provider, and their pricing reflects this market positioning. Reviews frequently mention that Long Roofing quotes came in higher than competitors, sometimes by 15-30%.
However, many customers who proceeded with Long Roofing despite higher costs cite the 50-year transferable warranty as a primary factor in their decision. This warranty covers both materials and labor, providing significant value over time. Customers who have needed to use the warranty generally report positive experiences, though some mention documentation requirements can be cumbersome.
| Project Type | Price Range | Customer Value Perception |
|---|---|---|
| Asphalt Shingle Replacement | $8,000-$20,000 | Good to Excellent |
| Metal Roofing | $18,000-$40,000 | Excellent for longevity |
| Roof Repair | $500-$2,500 | Mixed reviews on value |
| Windows & Siding | Varies widely | Good when bundled with roofing |
Customer Service Experience
The customer service experience with Long Roofing varies somewhat according to reviews, though the majority report positive interactions. Many customers praise the responsiveness of sales representatives and project managers, noting that questions are answered promptly and concerns addressed professionally.
The initial consultation process receives particular praise, with many reviewers noting that sales representatives conduct thorough roof inspections and provide detailed explanations of recommended solutions. This educational approach helps customers feel more confident in their decisions and understand the value proposition better.
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Communication Throughout Projects
Project communication represents an area with mixed reviews. Satisfied customers mention regular updates, clear timelines, and prompt notification of any changes or delays. However, some negative reviews cite communication breakdowns, particularly on projects where weather delays or material availability issues arose.
Many reviews mention the company’s use of a customer portal system that allows homeowners to track project status, review documents, and communicate with team members. Customers who utilize this system generally report higher satisfaction with the communication process throughout their roofing project.
Long-Term Performance and Warranty Claims
Long-term performance reviews provide valuable insights into how Long Roofing systems hold up over time. Customers who have had their roofs for 5+ years generally report continued satisfaction with performance and appearance. The transferable warranty has also proven valuable for home sellers, who mention it as a selling point when listing their homes.
Reviews from customers who have filed warranty claims show mostly positive experiences, though the process requires proper documentation and inspection. The company appears to honor its warranty commitments, with most issues resolved satisfactorily. Some reviews note that minor issues were addressed promptly under warranty, while more significant problems sometimes required multiple communications.
Comparison With Competitors
When compared to other national and regional roofing companies, Long Roofing distinguishes itself through its comprehensive warranty program and history of stability in the market. Reviews frequently compare Long Roofing to other contractors the customer considered, with Long often winning on perceived quality and warranty, while sometimes losing on price alone.
Customers who researched multiple options before choosing Long Roofing frequently cite the company’s certification status with major manufacturers, established history, and warranty terms as deciding factors. The company’s branch network also allows for more consistent service across regions compared to smaller local contractors.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.