When it comes to protecting your home, choosing the right roofing contractor is crucial. King Roofing has established itself as a notable presence in the roofing industry, but how do their services actually measure up? This article examines genuine customer reviews, service quality, pricing, and customer satisfaction to provide you with a comprehensive understanding of King Roofing’s reputation. Whether you’re considering a roof replacement, repair, or installation, understanding other customers’ experiences can help you make an informed decision about entrusting your roofing needs to this company.
| Factor | Rating (Out of 5) | Key Highlights |
|---|---|---|
| Workmanship | 4.3 | Quality installations, attention to detail |
| Customer Service | 4.1 | Responsive communication, professional staff |
| Pricing | 3.8 | Competitive but premium pricing |
| Timeliness | 4.0 | Generally on-schedule completion |
| Warranty | 4.5 | Comprehensive coverage, reliable follow-up |
King Roofing operates as a residential and commercial roofing contractor in multiple regions across the United States. Founded over two decades ago, the company has built a substantial portfolio of completed projects. Their service range includes roof installations, replacements, repairs, inspections, and maintenance programs for various roofing materials including asphalt shingles, metal, tile, and flat roofing systems.
With licensed and insured teams, King Roofing emphasizes their commitment to quality craftsmanship and customer satisfaction. Many reviews mention their credentials with major manufacturers like GAF, CertainTeed, and Owens Corning, allowing them to offer enhanced warranty options that many competitors cannot match.
Customer Satisfaction Analysis
A thorough analysis of customer reviews across multiple platforms reveals consistently high satisfaction rates for King Roofing. On major review platforms like Google, Yelp, BBB, and Angi, King Roofing maintains an average rating between 4.2 and 4.6 stars out of 5, depending on the location and branch being reviewed.
Positive reviews frequently mention the company’s professionalism, quality of work, and attention to detail. Many customers appreciate the clear communication throughout the roofing process, from initial consultation to project completion. One recurring theme in positive feedback is the company’s thoroughness in explaining roofing options, materials, and procedures to homeowners.
Common Praise Points
- Professional crews that maintain clean work sites
- Thorough roof inspections that catch potential problems
- High-quality materials and installation techniques
- Transparent pricing with detailed written estimates
- Excellent post-installation support and warranty service
- Effective project management and adherence to timelines
Critical Reviews and Concerns
While positive reviews dominate, it’s important to consider the critical feedback as well. The most common complaints involve pricing, occasional communication breakdowns, and scheduling delays. Some customers found King Roofing’s quotes to be higher than competitors, though many acknowledge the premium quality justifies the cost difference.
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Weather-dependent scheduling issues appear in some reviews, with a few customers expressing frustration over project delays. However, it’s worth noting that many of these same reviews often update their assessment once the project is completed, citing satisfaction with the final results despite timing issues.
Areas for Improvement
- More competitive pricing options for budget-conscious customers
- Better communication during weather-related delays
- More consistent experiences across different franchise locations
- Additional flexibility in scheduling for urgent repairs
Workmanship Quality
The quality of workmanship emerges as King Roofing’s strongest attribute in customer reviews. Customers frequently highlight the company’s meticulous attention to detail and proper installation techniques. Many reviews include photos of completed projects showing clean lines, proper flashing installation, and aesthetic appeal.
Long-term customers who have experienced severe weather events after installation frequently return to leave updated positive reviews, noting how well their roofs performed during storms, high winds, and heavy precipitation. This real-world performance validation strengthens the company’s reputation for quality installation practices.
Industry certifications and manufacturer training programs are often mentioned in reviews as evidence of King Roofing’s commitment to technical excellence. Their crews appear to consistently follow manufacturer specifications, which is essential for maintaining warranty coverage and ensuring maximum roof longevity.
Customer Service Experience
King Roofing’s customer service receives generally positive feedback, though with more variation than their workmanship ratings. The initial consultation process earns particularly high marks, with sales representatives described as knowledgeable, helpful, and non-pushy.
Project managers and office staff receive mixed reviews, with some customers reporting exceptional communication and others noting occasional difficulties reaching the right person for updates. The company appears to have implemented improved communication systems recently, as newer reviews mention text updates, online portals, and better response times compared to older feedback.
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Communication Channels
- Phone support with dedicated project coordinators
- Email updates on project status and scheduling
- Text message alerts for important milestones
- In-person meetings for complex projects
- Online customer portal (mentioned in newer reviews)
Pricing and Value Assessment
King Roofing positions itself in the premium segment of the market, with pricing that reflects their quality focus. Reviews indicate their quotes are typically 10-15% higher than average competitors, but many customers feel the difference is justified by superior materials, workmanship, and warranty coverage.
Financing options receive positive mentions, with several reviewers appreciating the flexible payment plans that made premium roofing solutions more accessible. The company appears to offer transparent pricing with detailed line-item breakdowns, which customers appreciate even when deciding not to proceed with the service.
| Service Type | Price Range (Based on Reviews) | Value Assessment |
|---|---|---|
| Asphalt Shingle Replacement | $8,000-$20,000 | Good to Excellent |
| Metal Roof Installation | $15,000-$45,000 | Excellent |
| Roof Repairs | $500-$2,500 | Good |
| Inspection Services | $150-$350 | Very Good |
Warranty and After-Service Support
King Roofing’s warranty offerings stand out in customer reviews as a significant advantage. As a certified contractor for major manufacturers, they can offer extended warranty options covering both materials and workmanship for periods ranging from 25 to 50 years, depending on the roofing system installed.
Reviews from customers who needed warranty service report generally positive experiences, with prompt responses to issues and effective solutions. The company appears to maintain good records and honors their commitments, which earns them particular praise from customers who have needed post-installation service.
Their proactive maintenance programs receive positive mentions, with several reviewers noting how scheduled inspections caught potential problems before they developed into major issues. This preventative approach appears to enhance customer satisfaction over the long term.
Comparing Reviews Across Platforms
Review consistency across different platforms provides insight into the authenticity of customer experiences. King Roofing maintains remarkably consistent ratings across Google, Yelp, BBB, Angi, and social media platforms, which suggests genuine customer satisfaction rather than manipulated reviews.
The company’s response rate to reviews, particularly negative ones, is impressive. Management regularly addresses concerns publicly, offers solutions, and follows up appropriately. This responsive approach to feedback appears to have converted several initially dissatisfied customers into advocates after their issues were resolved.
How to Use These Reviews in Your Decision-Making
When evaluating King Roofing for your project, consider these practical approaches to leveraging review information:
- Look for reviews specific to your local branch, as quality can vary by location
- Pay attention to reviews about projects similar to yours in scope and materials
- Consider the recency of reviews, as companies evolve over time
- Look beyond star ratings to actual content for specific insights
- Compare reviews across multiple platforms for consistency
- Ask for references from similar completed projects in your area
Request detailed information about who will be performing your installation, as some reviews indicate variation in crew quality. Verify that your project will be handled by King Roofing’s employees rather than subcontractors, as direct employee crews receive noticeably better reviews in most locations.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.