When searching for reliable roofing contractors, customer reviews provide valuable insights into a company’s performance, reliability, and customer satisfaction. S&G Roofing has established itself in the roofing industry, with numerous customers sharing their experiences across various platforms. This article examines S&G Roofing reviews to help potential customers make informed decisions about their roofing needs. By analyzing feedback patterns, service quality indicators, and overall reputation, we offer a comprehensive overview of what customers are saying about this roofing contractor.
| Platform | Average Rating | Review Volume | Common Praise | Common Concerns |
|---|---|---|---|---|
| 4.3/5 | High | Workmanship, Timeliness | Communication | |
| Yelp | 4.0/5 | Moderate | Pricing, Professionalism | Follow-up service |
| BBB | A- | Low | Problem resolution | Response time |
S&G Roofing offers a comprehensive range of roofing solutions for residential and commercial properties. Their service catalog includes roof installation, repair, replacement, and maintenance across various roofing materials. The company has been operating for several years, building a substantial customer base and accumulating reviews across different platforms. They specialize in asphalt shingles, metal roofing, tile, flat roofs, and emergency roofing services.
According to their service descriptions, S&G Roofing employs certified technicians and offers warranties on their workmanship. They serve multiple locations, providing local expertise while maintaining standardized quality practices. Their business model emphasizes professional assessments, detailed quotes, and qualified installation teams that adhere to manufacturer specifications and local building codes.
Customer Satisfaction Analysis
Reviews across platforms reveal that S&G Roofing maintains generally positive customer satisfaction ratings, with the majority of clients awarding 4 or 5 stars. Customers frequently highlight the company’s technical expertise and the durability of completed work. The volume of repeat customers and referrals mentioned in reviews suggests a solid reputation within their service areas.
Analysis of critical reviews shows occasional dissatisfaction related to scheduling, communication during projects, and post-installation follow-up. However, these negative experiences appear to represent a minority of overall customer interactions. The company’s response rate to negative feedback is notable, with representatives typically addressing concerns within 1-3 business days.
Positive Feedback Highlights
- Skilled workmanship and attention to detail
- Competitive pricing relative to service quality
- Adherence to project timelines and deadlines
- Thorough cleanup after project completion
- Knowledge and helpfulness of assessment specialists
- Quality of materials used for installations
Common Customer Concerns
- Occasional communication gaps during project progression
- Scheduling delays during peak seasons
- Variability in customer service between different team members
- Some concerns about warranty claim processing speed
- Limited availability for emergency services in certain locations
S&G Roofing Performance By Service Type
Review analysis reveals performance variations across different service categories. Roof replacements receive consistently high marks for thoroughness and quality of installation. Reviewers specifically mention proper underlayment installation, attention to flashing details, and effective ventilation solutions during complete roof replacements.
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Repair services generate more mixed feedback, with high satisfaction for comprehensive repairs but occasional concerns about diagnostic accuracy for complex leak issues. Maintenance services are generally well-reviewed, though some customers note that scheduling routine maintenance can be challenging during busy periods.
| Service Type | Average Rating | Most Mentioned Positives | Most Mentioned Improvements |
|---|---|---|---|
| Roof Replacement | 4.5/5 | Quality installation, Material selection | Project duration estimates |
| Roof Repairs | 4.1/5 | Problem resolution, Fair pricing | Diagnostic consistency |
| Emergency Services | 3.9/5 | Response time, Temporary solutions | After-hours availability |
| Inspections | 4.7/5 | Thoroughness, Educational approach | Report delivery timeframe |
Online Reputation Across Platforms
S&G Roofing maintains profiles across multiple review platforms, with varying levels of engagement and reputation management. Their Google Business profile appears most actively managed, with prompt responses to both positive and negative reviews. The Better Business Bureau (BBB) profile shows accreditation and resolution of formal complaints, though with fewer total reviews than other platforms.
Social media presence reveals additional customer interactions, with project photos and testimonials frequently shared. Specialized contractor platforms like HomeAdvisor and Angie’s List feature verified reviews with detailed ratings across multiple service dimensions. Third-party review consolidation shows consistent performance metrics across platforms, suggesting authentic customer experiences rather than manipulated reviews.
Value Assessment According To Reviews
Customer evaluations of S&G Roofing’s pricing and value proposition indicate that most clients find the services appropriately priced for the quality delivered. Reviews frequently mention the balance between cost and quality as a deciding factor in choosing this contractor. Many customers specifically note that while S&G was not always the lowest bid, the comprehensive nature of their estimates and inclusion of quality materials justified the pricing.
Long-term customers comment on the durability of installations and repairs, suggesting good return on investment over time. Several reviews mention satisfaction with the company’s transparent pricing structure, with detailed line items in quotes and minimal unexpected costs during project execution. Some customers specifically appreciated financing options that made larger projects more accessible.
How S&G Roofing Handles Customer Feedback
Review responses demonstrate S&G Roofing’s approach to customer feedback management. The company demonstrates proactive engagement with both positive and negative reviews, typically acknowledging compliments and addressing concerns with specific remediation offers. Their response pattern suggests an internal process for routing customer issues to appropriate departments for resolution.
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Review analysis shows evolution in service delivery over time, with specific issues mentioned in earlier reviews appearing less frequently in more recent feedback. This pattern indicates the company incorporates customer feedback into operational improvements. Several reviews specifically mention positive experiences with how S&G addressed previous concerns, suggesting effective customer relationship recovery practices.
Tips For Evaluating S&G Roofing Reviews
When researching S&G Roofing through customer reviews, potential clients should consider several factors to gain an accurate impression. First, examine review dates to identify recent experiences that reflect current operations. Geographic information is also valuable, as performance may vary by service location. Additionally, comparing reviews for similar projects provides more relevant insights for your specific roofing needs.
- Look for detailed reviews describing specific projects similar to yours
- Pay attention to how the company responds to critical feedback
- Consider the review volume and distribution across rating levels
- Evaluate reviews mentioning long-term performance after installation
- Check for patterns in compliments or concerns across multiple reviews
- Assess whether reviews mention the specific materials or roofing types you’re considering
Comparing S&G Roofing With Competitors
Comparative analysis of reviews between S&G Roofing and competitors reveals several distinguishing characteristics. While overall ratings are comparable to other established roofing companies, S&G reviews particularly emphasize technical expertise and material quality. Competitors sometimes score higher for scheduling flexibility but lower for project customization.
Review language analysis shows that customers choose S&G for thorough consultations and educational approach, while some competitors are selected primarily for rapid completion or promotional pricing. The warranty terms and long-term service relationship appear more prominently in S&G reviews than in competitor feedback, suggesting stronger emphasis on ongoing customer relationships rather than one-time transactions.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.