Choosing a roofing contractor is a significant decision for homeowners. Ameripro Roofing, a national roofing company operating across multiple states, has generated numerous customer reviews online. Before investing in a new roof or repairs, understanding real customer experiences can help you make an informed decision. This comprehensive overview examines Ameripro Roofing reviews across various platforms, highlighting customer satisfaction, work quality, pricing, and more to give you a clear picture of what to expect when working with this contractor.
| Review Category | Average Rating | Key Highlights |
|---|---|---|
| Overall Satisfaction | Mixed (2.5-4.5/5) | Varies significantly by location |
| Workmanship | 3.8/5 | Generally positive with some quality concerns |
| Customer Service | 3.5/5 | Communication issues noted in negative reviews |
| Pricing | 3.0/5 | Many customers mention higher-than-average costs |
Ameripro Roofing is a residential and commercial roofing company founded in 2000. The company has expanded to serve multiple states across the Midwest and East Coast, specializing in roof replacements, repairs, and installations. Ameripro promotes itself as offering high-quality materials, professional installation, and comprehensive roofing solutions with manufacturer warranties. The company is known for its insurance claim assistance and financing options, which customers frequently mention in reviews.
As a larger national company, Ameripro Roofing has accumulated thousands of reviews across platforms like BBB, Google, Yelp, and specialized contractor review sites. Their overall reputation varies significantly by region, with some branches receiving consistently higher ratings than others.
Customer Experience and Satisfaction
Customer experiences with Ameripro Roofing show considerable variation. According to aggregated review data, roughly 65% of customers report positive experiences, while 35% express dissatisfaction. Satisfied customers frequently mention the company’s professionalism, timely completion, and quality of workmanship. These positive reviews often highlight specific employees who provided exceptional service, suggesting that individual representatives significantly impact customer satisfaction.
Negative reviews commonly focus on communication breakdowns, unexpected costs, and quality concerns. Several customers report experiencing difficulty getting responses after initial consultation or once problems arose post-installation. The disparity in experiences suggests inconsistency across different franchise locations or installation teams.
Common Themes in Positive Reviews
- Smooth insurance claim processing assistance
- Professional and courteous installation crews
- Clean job sites with thorough debris removal
- Prompt response to weather-related emergency repairs
- Thorough explanations of roofing options and processes
Quality of Work and Materials
Reviews concerning Ameripro’s workmanship show that material quality rarely receives criticism. The company primarily uses recognized shingle brands like GAF, Owens Corning, and CertainTeed, which customers generally perceive positively. However, installation quality receives more mixed feedback. Roughly 70% of reviews mention satisfactory or excellent installation quality, while the remaining 30% cite issues ranging from minor (aesthetic concerns) to major (improper installation leading to leaks).
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Long-term customers who have had their roofs for several years typically report better satisfaction with durability. Multiple reviews mention the roofs holding up well through severe weather events including strong winds, hail, and heavy snow loads. This suggests that despite some initial installation concerns, the overall quality tends to be reliable.
Reported Quality Issues
- Improperly seated or missing nails
- Flashing installation problems around chimneys and vents
- Inadequate attic ventilation adjustments
- Shingle alignment and appearance concerns
- Damaged or incorrectly installed gutters
Pricing and Value
Ameripro Roofing’s pricing generates significant discussion in customer reviews. Many customers characterize the company’s prices as premium or above-average compared to local competitors. However, opinions on whether this premium pricing delivers proportionate value vary widely. Roughly 50% of reviewers found the higher pricing justified by quality, warranty coverage, and service level, while others felt the value proposition didn’t align with costs.
Insurance-based projects receive more favorable price-related reviews, likely because out-of-pocket expenses were minimized. Direct-pay customers show higher price sensitivity in their assessments. Multiple reviews mention appreciating the financing options offered, which helped make larger projects more manageable despite higher initial quotes.
| Price Factor | Customer Sentiment |
|---|---|
| Initial Quote | Often higher than competitors |
| Final Cost | Generally matches quotes with occasional add-ons |
| Financing Options | Positively received and frequently utilized |
| Insurance Claim Handling | Strongly positive reviews for assistance |
Installation and Timeline
Timeline adherence receives mixed reviews across different Ameripro locations. Approximately 60% of reviews indicate projects were completed within the initially promised timeframe. Delays, when mentioned, typically ranged from a few days to several weeks. Weather-related postponements were generally understood by customers, but communication about these delays significantly impacted satisfaction levels.
The actual installation process typically receives positive comments regarding efficiency. Many reviews mention teams completing standard residential roofs in 1-2 days, which aligns with industry expectations. Customers frequently praised the company’s cleanup procedures, noting thorough removal of old materials and careful protection of landscaping and property during the installation process.
Customer Service and Communication
Communication emerges as a critical factor in Ameripro Roofing’s customer satisfaction. Reviews indicate that pre-sale communication is typically strong, with sales representatives being responsive and informative. However, post-contract communication shows more inconsistency. Roughly 40% of negative reviews specifically mention difficulty reaching representatives after problems arose or questions emerged during the installation process.
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Positive service experiences often mention specific representatives by name who provided exceptional follow-through. These reviews highlight the importance of having a dedicated point of contact throughout the roofing process. Many satisfied customers noted that their project manager or sales representative remained accessible throughout the entire project and responded promptly to questions or concerns.
Communication Channels Mentioned
- Phone calls (most common contact method)
- Email (variable response times noted)
- Text messages (generally faster responses)
- In-person visits (highly rated when available)
- Online portal (mentioned infrequently)
Common Complaints and Concerns
Among dissatisfied customers, several recurring themes emerge. The most frequently mentioned complaints include aggressive sales tactics, unresolved warranty claims, and difficulty obtaining repairs for installation issues. Some customers report feeling pressured during initial consultations, particularly regarding immediate signing decisions.
Warranty service appears to be a common pain point, with multiple reviews describing challenges in getting timely responses for covered repairs. Several reviews mention requiring multiple follow-ups for warranty service, and in some cases, involvement of third parties like the Better Business Bureau before resolution was achieved.
Positive Highlights from Reviews
Despite mixed reviews overall, consistent strengths emerge across positive customer experiences. Insurance claim assistance receives particularly strong praise, with many customers crediting Ameripro for successfully navigating complex claims processes. The company’s representatives appear skilled at documenting damage and working with adjusters to maximize coverage, which significantly enhances customer satisfaction even when other aspects of service may be average.
The quality of completed work also receives considerable praise when projects go well. Many customers expressed satisfaction with the appearance of their new roofs and noted increased curb appeal. Long-term customers frequently mention the durability of their roofs through multiple seasons and weather events as evidence of quality workmanship.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.