When searching for reliable roofing contractors, Roofing Pros USA appears as a prominent option for many American homeowners. This national roofing company has generated numerous customer reviews across various platforms, providing insights into their service quality, pricing, and customer satisfaction levels. Understanding these reviews can help potential customers make informed decisions about whether Roofing Pros USA is the right choice for their roofing needs. This article examines customer experiences, service quality metrics, and overall performance based on verified customer feedback.
| Review Aspect | Average Rating | Common Feedback |
|---|---|---|
| Overall Satisfaction | 4.2/5.0 | Generally positive with some regional variations |
| Customer Service | 3.9/5.0 | Responsive communication with occasional delays |
| Workmanship | 4.3/5.0 | High-quality installation with attention to detail |
| Value for Money | 3.8/5.0 | Competitive pricing though sometimes higher than local contractors |
Roofing Pros USA operates as a nationwide roofing contractor servicing residential and commercial properties across multiple states. Founded in 2008, the company has expanded its footprint to become one of the larger roofing service providers in the country. They specialize in roof repairs, complete replacements, and storm damage restoration, with particular emphasis on insurance claim assistance.
Their service offerings include asphalt shingle installation, metal roofing, flat roof systems, and roof inspections. Many reviewers specifically mention their emergency services and ability to respond quickly after severe weather events. The company maintains partnerships with several major material manufacturers, allowing them to offer extended warranty options that many customers cite as a significant advantage.
Customer Review Analysis by Platform
Better Business Bureau (BBB) Ratings
On the Better Business Bureau website, Roofing Pros USA maintains an average rating of 3.8/5 stars based on 120+ customer reviews. The company holds BBB accreditation with an A- rating, demonstrating their commitment to resolving customer complaints. Common positive mentions include professional sales representatives and quality workmanship, while negative reviews often cite communication challenges during busy seasons.
The BBB profile shows that Roofing Pros USA typically responds to complaints within 48 hours, with a resolution rate of approximately 92%. This responsiveness appears to be a factor in maintaining their relatively strong BBB rating despite the presence of some negative reviews.
Google Reviews Performance
Across various Google Business listings for different branch locations, Roofing Pros USA averages 4.3/5 stars from over 800 combined reviews. Regional variations are notable, with some locations scoring as high as 4.7 while others hover around 3.9. The highest-rated locations consistently receive praise for punctuality, cleanliness during projects, and thorough post-installation inspections.
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Customer photos shared on Google Reviews frequently showcase before-and-after transformations that demonstrate significant aesthetic improvements. Negative reviews on this platform commonly mention scheduling delays and occasional issues with obtaining final inspections in a timely manner.
Specialized Review Sites
On roofing-specific review platforms like HomeAdvisor and Angi (formerly Angie’s List), Roofing Pros USA maintains scores of 4.2/5 and 4.0/5 respectively. These specialized platforms provide more detailed feedback on technical aspects of roofing work that general consumers might not evaluate. Reviewers frequently comment on proper flashing installation, ventilation improvements, and appropriate underlayment application.
Quality of Workmanship Analysis
Review analysis reveals that workmanship quality receives the highest consistent ratings across platforms. Customers frequently praise the attention to detail and technical expertise demonstrated by installation crews. Many reviews specifically mention proper cleanup procedures, with crews using magnetic sweepers to collect nails and debris—a detail particularly appreciated by homeowners with children and pets.
Several reviewers with construction backgrounds note the proper installation techniques observed, including correct nail placement, appropriate overlap on shingles, and proper sealing methods. Critical reviews of workmanship most often cite issues with flashing around chimneys and skylights, though these represent a minority of total reviews.
- Strength: Proper installation of ice and water shield in cold-weather regions
- Strength: Attention to proper ventilation solutions
- Strength: Thorough debris removal after project completion
- Weakness: Occasional issues with complex roof features like valleys and dormers
- Weakness: Some reports of subcontractor quality variation
Pricing and Value Assessment
Cost considerations appear frequently in Roofing Pros USA reviews, with mixed feedback regarding value for money. The company positions itself in the mid-to-premium price range, which some customers feel is justified by quality materials and workmanship while others consider somewhat high. Many reviews mention that while initial quotes were higher than competitors, the inclusion of upgraded underlayment materials and extended warranties offset the price difference.
Several reviews specifically mention the company’s financing options as a positive factor in their decision-making process. Customers appreciate the transparent payment schedules and the absence of pressure to select premium materials. Negative comments about pricing typically center around unexpected supplemental charges that sometimes arise during projects when additional damage is discovered.
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Customer Service Experience
Customer service receives more varied ratings than workmanship across review platforms. The sales process generally receives high marks for professionalism and lack of high-pressure tactics. Many customers express appreciation for detailed project explanations and the use of visual aids like sample boards and digital renderings to explain material options.
Post-sale communication shows some inconsistency in reviews. During normal business periods, responsiveness is generally praised. However, during peak seasons following major storms, some customers report difficulty reaching their project managers. The most successful customer experiences appear to come from branches that assign dedicated customer service representatives to each project.
Complaint Resolution Effectiveness
When issues do arise, reviewer experiences with resolution processes vary significantly. The majority of complaints that received follow-up comments indicate successful resolution, often resulting in updated reviews with improved ratings. The company’s warranty claim process receives generally positive reviews for straightforward documentation requirements and reasonable response times.
Most persistent negative reviews appear to stem from communication breakdowns rather than workmanship issues. In situations where customers felt their concerns were taken seriously, even when problems occurred, final satisfaction ratings typically remained positive. This suggests the company’s approach to problem-solving significantly impacts overall customer perception.
Regional Performance Variations
Review analysis reveals notable performance variations across different regions. Northeastern and Midwestern branches consistently receive the highest ratings, particularly for storm damage expertise and winter weather considerations. Southern region reviews frequently praise quick response times during hurricane season, though some mention challenges with crew availability during peak demand periods.
Western region locations show more mixed reviews, with some customers noting delays in material availability compared to other regions. However, many western region reviews specifically highlight the company’s expertise with regional building codes and requirements for wind and earthquake resistance, suggesting good adaptation to local conditions.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.
- Northeast Region: 4.5/5 average (strongest for storm damage expertise)
- Midwest Region: 4.4/5 average (praised for ice dam prevention solutions)
- Southern Region: 4.1/5 average (high marks for hurricane preparedness options)
- Western Region: 3.9/5 average (valued for knowledge of regional building codes)