Selecting a reliable roofing contractor is crucial for maintaining your home’s integrity and value. Premier Roofing And Exteriors has established itself in the market, but what do customers actually say about their services? This article examines customer reviews, service quality, pricing, and overall satisfaction with Premier Roofing And Exteriors to help you make an informed decision for your roofing and exterior needs. We’ve analyzed feedback from multiple sources to provide a balanced overview of what to expect when working with this company.
| Rating Category | Average Score | Key Strengths | Common Concerns |
|---|---|---|---|
| Overall Customer Satisfaction | 4.3/5 | Professionalism, Quality | Communication Delays |
| Workmanship | 4.5/5 | Attention to Detail | Occasional Cleanup Issues |
| Value for Money | 4.0/5 | Quality Materials | Premium Pricing |
| Customer Service | 4.2/5 | Responsiveness | Follow-up Consistency |
Premier Roofing And Exteriors has been serving homeowners for over a decade, specializing in both residential and commercial roofing solutions. The company offers a comprehensive range of services including roof installation, repair, replacement, and maintenance. Beyond roofing, they provide siding installation, gutter services, window replacement, and other exterior home improvements. Their service areas typically cover major metropolitan regions and surrounding suburbs, though specifics vary by franchise location.
What distinguishes Premier Roofing from competitors is their claim of using premium materials and offering extended warranties on both materials and workmanship. They partner with leading manufacturers like GAF, Owens Corning, and CertainTeed to provide various roofing options ranging from asphalt shingles to metal roofing systems. Most locations are fully licensed, bonded, and insured, with technicians receiving ongoing training in the latest roofing technologies and safety protocols.
Customer Review Analysis
Across multiple review platforms including Google, Yelp, BBB, and HomeAdvisor, Premier Roofing And Exteriors maintains an average rating between 4.0 and 4.5 stars. Positive reviews consistently highlight the company’s professionalism, quality of work, and responsiveness during the initial consultation phase. Many customers specifically praise the knowledge level of sales representatives and the thoroughness of roof inspections before project commencement.
However, not all feedback is positive. Common complaints include communication issues during projects, occasional delays, and some concerns about post-installation cleanup. Some customers note disconnects between sales promises and actual delivery, particularly regarding timeline expectations. A small percentage of reviews mention dissatisfaction with pricing, though these are typically balanced by acknowledgments of the quality received.
- Positive themes: Quality workmanship, professional crews, attention to detail, warranty fulfillment
- Negative themes: Communication gaps, scheduling issues, premium pricing, inconsistent follow-up
Quality of Workmanship
When examining workmanship specifically, Premier Roofing And Exteriors receives its highest marks for installation quality. Customers frequently comment on the attention to detail exhibited by roofing crews, particularly in addressing underlying issues before installing new materials. The majority of reviewers indicate that their roofs have performed well after installation, with minimal reports of leaks or premature failures.
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Project managers typically conduct multiple quality checks throughout the installation process. These quality control measures appear to contribute significantly to customer satisfaction rates. Most locations employ experienced foremen who oversee crews directly, ensuring proper installation techniques are followed. Some locations have earned manufacturer certifications that require adherence to specific installation standards, further ensuring quality workmanship.
Exterior services beyond roofing, such as siding and gutter installation, generally receive similar praise for quality, though with a smaller sample size of reviews. The company’s multi-service capability appears to be a strength, with many customers appreciating the coordination between different exterior projects when handled by a single contractor.
Pricing and Value Assessment
Premier Roofing And Exteriors positions itself in the mid-to-premium price range in most markets. Review analysis suggests their pricing typically runs 10-20% higher than budget competitors, though this varies by location and service type. The company justifies this premium through their use of higher-quality materials, comprehensive warranties, and experienced installation teams.
Financing options are available through most locations, with several payment plans offered to make larger projects more affordable. Some customers mention appreciating the transparent breakdown of costs provided during estimates, while others note that final invoices occasionally included unexpected charges. Overall value perception tends to be positive among those who prioritize quality and longevity over finding the lowest price.
| Service Type | Relative Price Level | Value Perception |
|---|---|---|
| Asphalt Shingle Roofing | Mid-Premium | High |
| Metal Roofing | Premium | Very High |
| Roof Repairs | Mid-Range | Moderate to High |
| Siding Installation | Mid-Premium | High |
| Gutter Services | Mid-Range | Moderate |
Customer Service Experience
The customer service experience with Premier Roofing And Exteriors appears somewhat inconsistent across reviews. The initial consultation phase receives high marks, with sales representatives described as knowledgeable, courteous, and non-pushy. Most customers report thorough explanations of options and processes during this stage, with detailed written estimates provided promptly.
Where service occasionally falters is during project execution and follow-up. Some customers report communication gaps during the actual work phase, with difficulty reaching project managers or receiving updates. Response times to service calls and warranty claims vary significantly across reviews, suggesting potential inconsistencies in customer service protocols between different franchise locations.
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The company’s warranty fulfillment receives generally positive feedback, with most customers reporting that legitimate claims are honored without excessive difficulty. Some locations have implemented dedicated customer service departments to address these communication concerns, resulting in improved recent reviews at those branches.
Response to Customer Complaints
How a company handles complaints can be as revealing as the complaints themselves. Premier Roofing And Exteriors demonstrates active engagement with negative reviews on most platforms, typically responding within 48 hours. Their responses generally acknowledge concerns, offer to investigate specific issues, and provide contact information for resolution.
Follow-through on these public responses appears mixed. Some customers update their reviews to indicate satisfactory resolution, while others maintain their original criticism without updates. The Better Business Bureau profiles for various locations show that Premier Roofing typically resolves complaints filed through official channels, though sometimes only after multiple communications.
Project Timelines and Reliability
Timeliness represents an area of mixed feedback for Premier Roofing And Exteriors. While many projects are completed within projected timeframes, a notable minority of reviews mention delays or scheduling challenges. Weather-related postponements are common in the roofing industry, but some customers express frustration with communication surrounding these delays.
Start dates appear to be the most common scheduling issue, with some customers reporting projects beginning later than initially projected. Once work begins, most reviews indicate that crews work efficiently and complete projects in the estimated timeframe. Larger projects like complete roof replacements typically take 1-3 days depending on home size and complexity, which aligns with industry standards.
Material availability occasionally impacts timelines, particularly for specialty roofing products or custom color selections. Some reviews note appreciation for the company’s honesty about potential supply chain issues, while others express frustration with last-minute timeline adjustments due to inventory challenges.
Comparing With Industry Standards
When benchmarked against industry averages, Premier Roofing And Exteriors generally performs above the median for roofing contractors. The national average customer satisfaction rating for roofing companies hovers around 3.8 stars according to aggregate data, placing Premier slightly above average with their typical 4.0-4.5 star ratings.
Their warranty offerings typically exceed industry standards, with workmanship warranties ranging from 5-10 years compared to the industry average of 2-5 years. Material warranties align with manufacturer standards, though Premier’s certified installer status with some brands may provide enhanced warranty options not available through all contractors.
- Above-average customer satisfaction ratings
- Extended workmanship warranties compared to industry norms
- Higher price points than industry average, but commensurate with quality offered
- More comprehensive service offerings than many specialized roofing contractors
Tips For Working With Premier Roofing And Exteriors
Based on the pattern of reviews, customers who report the highest satisfaction levels with Premier Roofing And Exteriors typically take certain proactive steps. Getting detailed, written estimates that clearly outline all potential costs helps prevent misunderstandings about pricing. This includes having contingencies for unexpected issues like decking replacement explicitly documented.
Establishing communication expectations early in the process appears beneficial. Customers who report requesting specific update schedules and primary contact persons express greater satisfaction with project communication. Additionally, understanding the company’s scheduling process and building in buffer time for potential delays helps manage expectations realistically.
For warranty protection, successful customers emphasize the importance of maintaining documentation of all work performed and communications with the company. Registering manufacturer warranties promptly and understanding the distinction between material and workmanship warranties prevents confusion if issues arise later.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.