Overson Roofing Reviews: Workmanship Quality, Customer Service and Value Assessment 2025

When it comes to protecting your home, choosing the right roofing contractor is crucial. Overson Roofing has established itself as a notable name in the roofing industry, particularly in Arizona. This article dives into Overson Roofing reviews from various sources to provide a balanced perspective on their services, customer satisfaction, and overall reputation. By examining real customer experiences, we’ll help you determine if Overson Roofing might be the right choice for your roofing needs.

Rating Source	Average Rating	Number of Reviews
Better Business Bureau	A+ Rating	20+
Google Reviews	4.7/5	180+
Yelp	4.5/5	60+

Overson Roofing is a family-owned business that has been operating in the Phoenix metropolitan area for over 40 years. The company specializes in residential and commercial roofing services, including roof repairs, replacements, inspections, and maintenance. They work with various roofing materials such as asphalt shingles, tile, foam, and flat roofing systems.

As a licensed, bonded, and insured contractor, Overson has built its reputation on providing quality craftsmanship and reliable service. The company is notable for its long-standing presence in the community and commitment to customer satisfaction, which is reflected in many of their reviews.

Customer Satisfaction Overview

Across multiple review platforms, Overson Roofing maintains predominantly positive ratings. The company typically receives 4.5 to 4.9 stars out of 5 on sites like Google, Yelp, and the Better Business Bureau. These high ratings indicate a consistent level of customer satisfaction across hundreds of completed projects.

Customers frequently mention the company’s professionalism, timeliness, and quality of work in positive reviews. Even in cases where issues arose, many reviewers note that Overson was quick to address and resolve problems, demonstrating their commitment to customer service.

Positive Feedback Highlights

• Expertise and professional knowledge of roofing systems and solutions
• Clear communication throughout the project process
• Timeliness in both responding to inquiries and completing projects
• Quality of materials used and workmanship
• Thorough clean-up after project completion
• Honesty about necessary repairs versus unnecessary work

Areas for Improvement

While negative reviews are relatively few, some recurring themes appear in less favorable feedback:

• Occasional scheduling delays during peak seasons
• Some customers reported communication issues with office staff
• A few instances of misunderstandings regarding warranty terms
• Limited flexibility on pricing for budget-conscious customers

Quality of Workmanship

The craftsmanship of Overson’s roofing teams receives significant praise in customer reviews. Many homeowners report that their roofs have weathered multiple storms without issues after installation or repair by Overson. Professional inspectors and real estate agents have also left positive comments about the quality of completed projects.

Reviewers frequently mention that Overson roofers pay attention to details, from proper flashing installation to ensuring correct ventilation. This thoroughness appears to result in fewer callbacks for repairs and greater durability of the finished roof, according to long-term customer reviews.

Many reviews also note that Overson crews are knowledgeable about building codes and best practices, often exceeding minimum requirements to ensure a superior result. This commitment to quality seems to be a consistent thread throughout their decades of service.

Customer Service Experience

Customer service is frequently highlighted as a strength in Overson Roofing reviews. From the initial consultation through project completion, clients report professional and courteous interactions with both office staff and on-site workers. The company appears to emphasize clear explanations of roofing issues and transparent pricing.

The company’s responsiveness to emergency situations also receives positive mentions. Several reviews describe scenarios where Overson teams responded quickly to urgent roof leaks or storm damage, providing temporary solutions before completing permanent repairs.

Follow-up communication after project completion is another service aspect that earns praise. Multiple reviewers mention that Overson representatives contacted them weeks after project completion to ensure continued satisfaction with the work performed.

Pricing and Value

Reviews regarding Overson’s pricing are generally positive, though with some nuance. Many customers describe their prices as “fair” rather than “cheap,” suggesting that Overson positions itself as a quality provider rather than the lowest-cost option in the market.

Numerous reviewers mention that while they received lower quotes from other companies, they chose Overson based on reputation and the comprehensive nature of their estimates. These customers typically express satisfaction with the value received for their investment.

Price Factor	Customer Perception
Initial Quote	Mid to high range
Transparency	High – detailed breakdowns
Value for Money	Very good to excellent
Financing Options	Available and flexible

Response to Issues and Complaints

How a company handles problems often reveals more about their character than when everything goes smoothly. In this regard, Overson receives mostly favorable reviews. When issues arise, customers report that Overson typically responds promptly and takes responsibility for resolving problems.

The company appears to honor its warranties without excessive pushback, according to reviewer experiences. Several reviews mention situations where Overson returned to address issues at no additional cost, even years after the original work was completed.

Their Better Business Bureau profile shows that Overson actively responds to complaints filed through that platform, typically working toward mutually acceptable resolutions. This responsiveness contributes to their maintenance of an A+ BBB rating despite the occasional complaint that any business might receive.

Comparing With Competitors

When reviewers compare Overson to other roofing companies they’ve used in the past, they frequently mention superior communication and follow-through. Several reviews come from customers who had negative experiences with other contractors before finding Overson.

Industry certifications and manufacturer partnerships also appear in comparative reviews. Overson’s status as a certified installer for major roofing material manufacturers gives customers additional confidence in both the installation quality and material warranties.

The longevity of Overson in the market is another comparative advantage mentioned in reviews. Many customers express appreciation for working with an established company with decades of history rather than newer contractors who might not be around to honor long-term warranties.

How to Find Reliable Overson Roofing Reviews

For the most balanced perspective on Overson Roofing, consider consulting multiple review sources:

• Google Business Profile – Often has the largest number of reviews
• Better Business Bureau (BBB) – Includes formal complaint history and resolutions
• Yelp and other consumer review sites – Provides detailed customer experiences
• Industry-specific sites like HomeAdvisor and Angi – Includes verified customer reviews
• Social media platforms – Often contain more recent customer interactions

When reading reviews, pay attention to how recent they are and whether they describe projects similar to yours. Also note how the company responds to negative reviews, as this can provide insight into their customer service philosophy and problem-resolution approach.