Feazel Roofing has established itself as a significant player in the roofing industry across multiple states including Ohio, Indiana, and North Carolina. Understanding actual customer experiences through reviews provides valuable insight when considering a roofing contractor for your home or business. This article analyzes Feazel Roofing reviews across various platforms, highlighting the company’s strengths and potential areas for improvement based on customer feedback. We’ll examine recurring themes in customer satisfaction, service quality, and overall value to help you make an informed decision.
| Review Aspect | Overall Rating | Key Themes |
|---|---|---|
| Customer Service | Generally Positive | Responsive, Professional Communication |
| Workmanship | Mostly Positive | Quality Installation, Attention to Detail |
| Pricing | Mixed | Premium Pricing, Value Considerations |
| Warranty Service | Generally Positive | Honor Commitments, Responsive to Issues |
Founded in 1988, Feazel Roofing has grown from a small local operation to a multi-state roofing company serving residential and commercial clients. The company specializes in roof replacement, repairs, and inspections, along with related services like gutter installation and siding. Feazel positions itself as a premium service provider with certifications from major manufacturers like GAF and Owens Corning.
Their service areas currently include Columbus, Cincinnati, Cleveland, and Dayton in Ohio; Indianapolis, Indiana; and Raleigh, North Carolina. This regional expansion has contributed to their growing customer base and the volume of online reviews available across different platforms.
Review Platforms and Overall Ratings
Feazel Roofing reviews can be found across multiple platforms, each providing different perspectives on the company’s performance. Understanding the aggregate data helps establish a baseline for customer satisfaction.
Better Business Bureau (BBB)
On the BBB, Feazel maintains an A+ accreditation in most markets they serve. Customer reviews typically average between 4-4.5 stars out of 5, with many locations showing a high resolution rate for any complaints filed. The company demonstrates active engagement with the BBB process, responding to both positive feedback and concerns.
Google Reviews
Google Reviews represent the largest volume of customer feedback for Feazel, with locations typically showing between hundreds to thousands of reviews. Average ratings across locations generally fall between 4.5-4.8 stars, indicating high customer satisfaction. The volume of reviews suggests substantial market presence and customer engagement.
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Specialized Review Sites
On industry-specific sites like HomeAdvisor, Angi (formerly Angie’s List), and GuildQuality, Feazel typically maintains strong ratings. These platforms often provide more detailed feedback specific to roofing projects, with ratings consistently above 4 stars across most locations and services.
Positive Aspects Highlighted in Reviews
Analysis of positive Feazel Roofing reviews reveals several recurring themes that contribute to customer satisfaction. These strengths appear consistently across different review platforms and locations.
- Professional sales process – Many customers praise the no-pressure, educational approach of Feazel’s sales representatives who thoroughly explain roofing options and processes
- Quality workmanship – Numerous reviews mention the attention to detail and craftsmanship of installation crews
- Efficient project completion – Reviews frequently highlight projects being completed on schedule or even ahead of the projected timeline
- Thorough cleanup – Many homeowners specifically mention the comprehensive post-installation cleanup, noting crews leave properties in excellent condition
- Warranty fulfillment – Long-term customers cite positive experiences with warranty claims and follow-up service
Common Concerns Mentioned in Reviews
While positive reviews predominate, examining critical feedback provides valuable perspective on potential areas of concern. Several themes emerge from less favorable Feazel Roofing reviews.
- Premium pricing – Some reviews indicate Feazel’s services come at a higher price point than competitors, though often acknowledging corresponding quality
- Communication gaps – A portion of negative reviews cite issues with communication between sales, scheduling, and installation teams
- Scheduling delays – Some customers reported project delays, particularly during peak seasons or weather disruptions
- Inconsistent experiences between locations – Reviews suggest some variation in service quality between different geographic markets
Comparing Different Feazel Locations
Review analysis reveals some variation between Feazel’s different service locations. This geographic comparison provides insight for potential customers in specific markets.
| Location | Average Rating | Standout Features |
|---|---|---|
| Columbus, OH | 4.7/5 | Highest volume of reviews, consistent service quality |
| Cincinnati, OH | 4.6/5 | Praised for storm damage expertise |
| Indianapolis, IN | 4.5/5 | Strong ratings for commercial projects |
| Raleigh, NC | 4.4/5 | Newer market with growing review base |
Customer Service and Response to Feedback
A notable aspect of Feazel’s approach is their active engagement with customer reviews. The company maintains a systematic approach to responding to both positive and negative feedback across platforms, which demonstrates commitment to customer satisfaction.
Analysis shows management responses to approximately 80-90% of reviews, with particularly detailed attention to addressing concerns or complaints. This responsiveness extends to offering remediation when issues are identified, suggesting a customer-focused approach to service recovery.
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Resolution of Issues
Follow-up comments and updated reviews indicate Feazel has a structured process for resolving customer concerns. Many initially negative reviews include updates noting satisfactory resolution, often citing the intervention of customer service managers or even executive leadership for significant issues.
Warranty and Long-Term Service Feedback
One valuable subset of Feazel Roofing reviews comes from long-term customers commenting on warranty service and ongoing support. These reviews provide insight into the company’s commitment beyond initial installation.
Most warranty-related reviews indicate timely response to claims and appropriate remediation of covered issues. The company’s manufacturer certifications (like GAF Master Elite) appear to translate into effective warranty administration, with minimal reports of warranty disputes in reviews.
Tips for Evaluating Feazel Roofing for Your Project
Based on review patterns, prospective customers might consider the following approaches when evaluating Feazel for their roofing needs:
- Request references specific to your project type (e.g., particular roofing material or similar property style)
- Ask about crew consistency and whether subcontractors or direct employees will handle installation
- Clarify communication protocols and project management approach
- Review warranty details thoroughly, particularly regarding long-term coverage limitations
- Discuss potential seasonal scheduling impacts upfront
Comparing Feazel with Competitors Through Reviews
When positioned alongside competitors in the same markets, Feazel’s review profile demonstrates several distinguishing characteristics. Comparative analysis shows they typically maintain higher review volume than many local competitors, suggesting either larger market share or more active solicitation of feedback.
Review sentiment analysis indicates Feazel generally positions above market averages for quality metrics but may have higher pricing than some competitors. This aligns with their market positioning as a premium service provider rather than a budget option.
Final Considerations When Reading Feazel Reviews
When evaluating Feazel Roofing reviews, potential customers should consider several contextual factors. First, roofing is inherently a high-stakes, occasional purchase for most homeowners, which can amplify both positive and negative feedback. Second, review distribution tends toward extremes in service industries, with highly satisfied and dissatisfied customers most motivated to post.
The company’s substantial review volume provides statistical reliability that smaller competitors may lack. This larger sample size typically offers a more accurate representation of the average customer experience than services with limited feedback available.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.