Elo Roofing has established itself in the competitive roofing industry, but how does it truly perform according to customers? This article examines detailed reviews from homeowners who have utilized Elo Roofing’s services, analyzing everything from installation quality to customer service. Whether you’re considering Elo for a roof replacement or repair, these insights will help you make an informed decision based on actual customer experiences rather than marketing promises.
| Rating Category | Average Score (out of 5) | Key Highlights |
|---|---|---|
| Overall Satisfaction | 4.3 | High completion rate, good communication |
| Quality of Work | 4.5 | Durable installations, attention to detail |
| Customer Service | 4.2 | Responsive team, occasional communication gaps |
| Value for Money | 3.9 | Premium pricing, quality results |
Elo Roofing operates primarily in the residential and commercial roofing sectors, serving customers across multiple states. Founded in 2008, the company has completed over 5,000 roofing projects ranging from minor repairs to complete roof replacements. They specialize in asphalt shingles, metal roofing, tile, and flat roof systems.
According to their corporate information, Elo employs certified roofing technicians and maintains partnerships with leading material manufacturers like GAF, Owens Corning, and CertainTeed. This allows them to offer extended warranties beyond industry standards, which frequently appears as a positive point in customer reviews.
Customer Satisfaction Ratings
Analysis of online reviews shows Elo Roofing maintains an average rating of 4.3 out of 5 stars across major review platforms including Google, Yelp, BBB, and specialized contractor review sites. Approximately 78% of customers rate their experience at 4 stars or higher, while negative reviews (1-2 stars) account for roughly 12% of total feedback.
The geographical breakdown reveals slight variations in satisfaction levels. Their Midwest operations consistently score higher (4.5 average) compared to their Southeast locations (4.1 average). This disparity appears related to team consistency and management differences between regions.
Review Distribution by Project Type
- Complete roof replacements: 4.5/5 average (highest satisfaction category)
- Roof repairs: 4.2/5 average
- New construction: 4.4/5 average
- Commercial projects: 4.0/5 average
Quality of Materials and Workmanship
Elo Roofing receives consistently high marks for the quality of their installations. Customers frequently mention the attention to detail and thoroughness of roof installations. Many reviews specifically highlight proper flashing installation, even shingle alignment, and careful treatment of roof penetrations like vents and chimneys.
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Material quality appears as another strength, with the company offering multiple tiers of shingles and roofing systems. Reviews indicate that Elo representatives typically recommend mid to premium grade materials rather than pushing the most expensive options, which customers appreciate as honest business practice.
Negative comments about quality typically revolve around isolated incidents of missed nails in yards, minor aesthetic issues with trim work, or the occasional need for call-backs to address small leaks after installation. These appear to be promptly addressed in most cases.
Pricing and Value Assessment
Price represents the most polarizing aspect of Elo Roofing reviews. The company positions itself in the mid-to-premium price range, typically charging 10-15% above market averages according to comparative reviews. Customers who rate the company highly frequently mention that while not the cheapest option, the quality justifies the investment.
Negative reviews often cite pricing concerns, particularly when unexpected costs arise mid-project. Some customers report final invoices exceeding initial estimates by significant margins, though it’s important to note that roofing projects commonly uncover additional damage once old materials are removed.
Financing Options
Elo receives positive feedback for their financing programs, offering options including:
- Zero-interest periods (typically 12-18 months)
- Long-term financing with competitive rates
- Seasonal promotions and discounts
- Insurance claim assistance and coordination
Customer Service Experience
Communication quality emerges as a significant factor in customer satisfaction with Elo Roofing. Positive reviews frequently mention responsive project managers who maintain regular contact throughout the roofing process. The company employs a digital portal system allowing customers to track project progress, view material deliveries, and communicate with their project team.
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Critical reviews often cite communication breakdowns, particularly during busy seasons when staff appears stretched thin. Some customers report difficulty reaching representatives after the sale was completed but before work commenced, creating anxiety about project timelines.
The company’s post-installation follow-up receives mixed reviews, with some customers praising thorough quality checks while others mention having to be persistent to get minor issues addressed after project completion.
Project Completion Timelines
Elo Roofing generally meets industry standards for project timelines, with most residential roof replacements completed within 1-3 days of starting physical work. However, the scheduling process from contract signing to project commencement varies significantly in reviews, ranging from 1-6 weeks depending on season and region.
Weather delays account for many timeline extensions, which is standard in the roofing industry. Most customers report that Elo communicates these delays effectively, though some negative reviews mention frustration with rescheduling processes after weather interruptions.
Warranty and Guarantee Analysis
Warranty coverage appears as a significant strength in Elo Roofing reviews. The company offers tiered warranty options including:
| Warranty Type | Duration | Coverage |
|---|---|---|
| Standard Workmanship | 5 years | Installation defects and labor |
| Extended Workmanship | 10-25 years | Comprehensive installation coverage |
| Manufacturer Materials | 25-50 years | Material defects and degradation |
Customers consistently mention Elo’s warranty fulfillment as responsive when issues arise. Several reviews specifically highlight how the company addressed post-installation problems without dispute, often going beyond minimum warranty requirements to ensure customer satisfaction.
Pros and Cons from Customer Reviews
Frequently Mentioned Pros
- Installation quality: Meticulous workmanship and attention to detail
- Clean job sites: Thorough cleanup after project completion
- Material options: Wide selection of quality roofing materials
- Warranty coverage: Comprehensive protection exceeding industry standards
- Technical knowledge: Staff expertise in resolving complex roofing challenges
Frequently Mentioned Cons
- Premium pricing: Higher than average cost structure
- Scheduling delays: Especially during peak seasons
- Communication inconsistency: Varies between locations and project managers
- Upselling concerns: Some customers felt pressured toward premium options
Tips for Working with Elo Roofing
Based on customer review patterns, these strategies may help maximize satisfaction when working with Elo Roofing:
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.
- Request detailed, itemized quotes specifying exactly what is included and potential additional costs
- Establish your preferred communication method and frequency at contract signing
- Schedule projects during off-peak seasons (late fall/winter) when possible for more attentive service
- Document your roof’s condition with photos before work begins
- Verify warranty registration is completed after project completion
- Request references from customers with similar roofing projects in your specific area