Selecting the right roofing contractor can significantly impact your home’s protection and value. Cardinal Roofing has established itself as a notable player in the roofing industry across several states. This article analyzes authentic customer reviews to provide an unbiased assessment of their services, workmanship, pricing, and customer relations. Whether you’re considering a new roof installation, repair, or replacement, understanding previous customers’ experiences can help you make an informed decision about engaging Cardinal Roofing for your project.
| Rating Category | Average Score (Out of 5) | Key Strengths | Common Concerns |
|---|---|---|---|
| Workmanship | 4.3 | Quality installation, attention to detail | Occasional inconsistency |
| Customer Service | 4.1 | Responsive communication, professionalism | Follow-up issues in some cases |
| Pricing | 3.8 | Competitive rates, financing options | Higher than some competitors |
| Timeliness | 4.0 | Most projects completed on schedule | Weather-related delays |
Cardinal Roofing operates in multiple locations across the United States, specializing in both residential and commercial roofing solutions. Established over two decades ago, the company has built a reputation for offering comprehensive roofing services including installations, repairs, replacements, and inspections. Their team consists of certified professionals who work with various roofing materials such as asphalt shingles, metal, tile, and flat roofing systems.
According to their website and verified reviews, Cardinal Roofing maintains partnerships with leading manufacturers like GAF, CertainTeed, and Owens Corning. This enables them to offer extended warranty options that many customers cite as a significant advantage. The company also provides emergency services for unexpected roofing issues, which receives positive mentions in numerous customer testimonials.
Analysis of Positive Reviews
Examining hundreds of customer reviews across platforms like Google, Yelp, Better Business Bureau, and Angi reveals several consistent strengths. Workmanship quality stands out as the most frequently praised aspect of Cardinal Roofing’s service. Customers repeatedly mention the attention to detail, thoroughness of installations, and durability of completed projects.
Customer service represents another area where Cardinal Roofing excels according to positive reviews. Many clients appreciate the transparent communication throughout their projects, from initial consultation to completion. Reviewers frequently mention specific staff members who demonstrated exceptional knowledge and professionalism during their interactions.
- Thorough cleanup after project completion
- Detailed explanations of work needed and processes
- Respect for property and landscaping during roof work
- Project managers who remain accessible throughout the process
- Willingness to address concerns promptly
Common Criticisms in Negative Reviews
While Cardinal Roofing maintains a generally positive reputation, analyzing critical reviews provides insight into potential areas of concern. Pricing disputes represent the most common complaint, with some customers reporting final costs exceeding initial estimates. Several reviewers mentioned unexpected charges for additional materials or labor that weren’t clearly communicated beforehand.
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Scheduling issues appear in approximately 15% of negative reviews, with project delays being the primary concern. Some customers reported difficulty in getting firm project start dates or experienced multiple postponements. However, it’s worth noting that many of these reviews acknowledged weather conditions as a contributing factor, which is an unavoidable challenge in the roofing industry.
Communication breakdowns constitute another recurring theme in critical reviews. Some customers described situations where follow-up calls went unanswered or where they received conflicting information from different team members. These issues appeared more frequently in reviews from peak season periods when the company likely experiences higher demand.
Warranty and Post-Installation Support
Cardinal Roofing offers various warranty options, which receive mixed reviews from customers. Most reviewers express satisfaction with the manufacturer warranties on materials, which typically range from 25 to 50 years depending on the product selected. The company also provides workmanship warranties ranging from 5 to 15 years, covering installation-related issues.
Customer experiences with warranty claims show varying results. Positive accounts describe efficient resolution of post-installation issues, with teams responding quickly to address leaks or other problems. However, some negative reviews mention difficulties navigating the warranty claim process or delays in getting warranty-covered repairs scheduled.
| Warranty Type | Typical Coverage Period | What’s Covered |
|---|---|---|
| Manufacturer’s Material Warranty | 25-50 years | Defects in roofing materials |
| Standard Workmanship Warranty | 5 years | Installation errors |
| Extended Workmanship Warranty | 10-15 years | Enhanced installation coverage |
| Comprehensive System Warranty | Up to 25 years | Both materials and installation (premium option) |
Pricing and Value Assessment
According to review data, Cardinal Roofing positions itself in the mid-to-premium price range within the roofing market. Multiple reviewers mention that while their quotes weren’t the lowest received, they felt the quality justifies the cost. The company offers financing options through partnerships with lending institutions, which many customers cite as helpful for managing larger projects.
Value perception varies among reviewers. Customers who prioritize longevity and warranty protection generally express higher satisfaction with the value received. Those who experienced smooth projects with no complications overwhelmingly rated the value as excellent. Cost transparency emerges as a critical factor in value assessment, with the most satisfied customers reporting clear, itemized quotes and no surprise charges.
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Factors Affecting Pricing
- Roofing material selection (asphalt, metal, tile, etc.)
- Roof size, pitch, and complexity
- Existing roof removal requirements
- Structural repairs needed
- Ventilation system upgrades
- Warranty package selected
Comparing Cardinal Roofing to Competitors
When analyzed against other national and regional roofing companies, Cardinal Roofing demonstrates competitive strengths and weaknesses. Their material selection and warranty options generally match or exceed industry standards. Reviews suggest their craftsmanship typically ranks above average compared to local competitors, particularly for complex installations.
Customer service comparisons yield mixed results. While Cardinal’s initial responsiveness receives positive mentions, some reviewers who worked with multiple contractors note that smaller, local companies sometimes provided more consistent communication throughout projects. Pricing comparisons indicate Cardinal typically charges 10-15% more than budget competitors but offers comparable rates to other premium service providers.
Consistency Across Locations
Review analysis reveals some variation in customer experiences across different Cardinal Roofing locations. The highest satisfaction ratings consistently come from their original/flagship locations, while newer branches occasionally receive more mixed reviews. This suggests possible differences in team experience, training, or operational procedures across locations.
Several reviewers who used Cardinal Roofing in multiple locations or for different properties noted these regional variations. Management responses to online reviews indicate awareness of these consistency challenges, with some locations demonstrating more active engagement with customer feedback than others.
Tips for Working with Cardinal Roofing
Based on patterns observed across hundreds of customer reviews, several recommendations emerge for homeowners considering Cardinal Roofing:
- Request detailed, written estimates with specific breakdowns of materials, labor, and potential additional charges
- Clarify communication expectations and establish preferred contact methods with your project manager
- Understand the warranty options thoroughly before selecting a package
- Schedule projects during off-peak seasons when possible for more flexibility and attention
- Document your roof’s condition with photos before work begins
- Review the final inspection process and understand the criteria for project completion
Customers who report following these guidelines generally express higher satisfaction levels in their reviews. Many specifically mention that clear expectation-setting at the beginning of their project contributed significantly to a positive experience with Cardinal Roofing.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.