Hansons Roofing has established itself as a notable player in the home improvement industry, particularly for roofing services across various locations in the United States. When selecting a roofing contractor, customer reviews provide crucial insights into the quality, reliability, and value you can expect. This article examines the collective experiences of Hansons Roofing customers, analyzing both positive feedback and criticisms to help you make an informed decision about your roofing needs.
Review Aspect | Overall Rating | Key Findings |
---|---|---|
Customer Satisfaction | 3.5/5 | Mixed reviews with many satisfied customers |
Pricing | 3/5 | Higher than average, quality-focused |
Workmanship | 4/5 | Generally praised for quality |
Customer Service | 3/5 | Varies significantly between locations |
Hansons Roofing is part of the broader Hansons home improvement company that began operations in 1988. The company has expanded from its Michigan roots to serve multiple states, specializing in roof installations, replacements, and repairs. They primarily work with asphalt shingles but also offer metal roofing and other materials.
The company positions itself as a premium service provider, emphasizing quality materials and workmanship with warranties that often exceed industry standards. Hansons operates through a combination of company-employed crews and subcontractors, depending on the location and project scope.
Customer Review Analysis
Analysis of hundreds of customer reviews across platforms like BBB, Yelp, Google, and social media reveals patterns in customer experiences with Hansons Roofing. Review scores tend to vary significantly by location, with some branches maintaining excellent reputations while others struggle with consistency.
Review Platforms and Ratings
- Better Business Bureau: Accredited with varying ratings by location (B- to A+)
- Google Reviews: Average 3.7/5 across locations
- Yelp: Average 3.2/5 with location variations
- HomeAdvisor/Angi: 4.1/5 average rating
It’s worth noting that review volume differs substantially between platforms, with Google typically having the most reviews. The company appears to be more responsive to reviews on certain platforms than others, potentially affecting overall scores.
Common Praise Points in Hansons Roofing Reviews
Positive reviews of Hansons Roofing frequently highlight several consistent strengths that set the company apart in customers’ minds. These positive attributes form the backbone of their reputation in regions where they enjoy high customer satisfaction.
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Quality of Materials and Installation
Many satisfied customers emphasize the durability and appearance of their new roofs. Reviewers frequently mention that Hansons uses quality shingles from top manufacturers like GAF, Owens Corning, and CertainTeed. The proper installation techniques and attention to detail are also commonly praised.
Project Management and Timeliness
Positive reviews often mention Hansons’ ability to complete projects within promised timeframes. Many customers appreciate the company’s communication throughout the process, from initial consultation to project completion. The efficiency of crew work and cleanup procedures also receives positive mentions.
Warranty and After-Service Support
The comprehensive warranty coverage offered by Hansons stands out in many positive reviews. Customers who needed to make warranty claims generally report satisfactory experiences with the company honoring their commitments. Some reviewers specifically mention positive experiences with follow-up service calls.
Frequent Criticisms in Customer Feedback
Despite many positive experiences, Hansons Roofing also faces consistent criticisms across review platforms that potential customers should consider. These complaints highlight potential areas of concern when considering their services.
Pricing Concerns
The most common criticism involves higher-than-average pricing compared to local competitors. Many reviewers mention feeling pressured during sales presentations and encountering resistance when attempting to negotiate. Some customers report significant price differences (20-30% higher) compared to competing quotes.
Sales Tactics and Pressure
Numerous reviews mention aggressive sales approaches during in-home consultations. Common complaints include lengthy presentations, limited-time offers, and reluctance to leave pricing information without commitment. Some customers report difficulty canceling contracts within legal rescission periods.
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Communication and Follow-Through Issues
A recurring theme in negative reviews involves communication breakdowns once contracts are signed. Reported issues include difficulty reaching representatives, unexpected schedule changes, and delays in addressing post-installation problems. Several reviewers mention needing to make multiple calls to resolve warranty claims.
Comparing Hansons Roofing to Competitors
When positioned against other national and regional roofing companies, Hansons shows distinct differences in several key areas. This comparison helps contextualize their reviews within the broader industry landscape.
Aspect | Hansons Roofing | Industry Average |
---|---|---|
Pricing | Premium | Mid-range |
Material Quality | High | Variable |
Warranty Length | Above average | Standard |
Sales Approach | Assertive | Consultative |
Financing Options | Extensive | Limited |
Compared to local contractors, Hansons typically offers more comprehensive paperwork and formal processes. Their standardized approach contrasts with the often more flexible but less structured approach of smaller companies.
How to Read Roofing Reviews Effectively
When evaluating Hansons Roofing reviews or any contractor reviews, certain strategies can help you extract the most valuable information. Looking beyond star ratings to understand specific experiences provides better insight.
Identifying Legitimate Reviews
Focus on detailed reviews that describe specific aspects of the customer’s experience rather than vague praise or complaints. The most helpful reviews typically mention the specific roofing project, timeline, materials used, and any follow-up interactions with the company.
Red Flags vs. Isolated Incidents
Learn to distinguish between systemic issues and one-off problems. Patterns of similar complaints across multiple reviews and time periods suggest ongoing problems, while isolated negative experiences may represent exceptions rather than the rule.
- Red flags: Repeated mentions of sales pressure, communication breakdowns, unexpected charges
- Less concerning: Weather delays, occasional scheduling adjustments, minor aesthetic issues
Tips for Working with Hansons Roofing
If you’re considering Hansons for your roofing project, these recommendations drawn from customer reviews may help you navigate the process more effectively and potentially avoid common issues.
- Get multiple quotes before committing to understand the pricing landscape in your area
- Request references from recent local projects similar to yours
- Clearly document all promises made during sales presentations
- Understand the distinction between manufacturer and company warranties
- Research your specific local branch’s reputation rather than relying on national averages
- Ask about crew composition (direct employees vs. subcontractors)
- Request a detailed timeline in writing with contingency plans
Many reviewers who report positive experiences mention being assertive about communication expectations from the beginning. Establishing clear points of contact and preferred communication methods appears to improve satisfaction rates significantly.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.