Kelly Roofing Reviews: Customer Feedback Analysis for Residential and Commercial Projects 2025

Kelly Roofing has established itself as a notable name in the roofing industry, serving customers primarily in Florida. Before hiring any roofing contractor, understanding previous customers’ experiences can provide valuable insights into what you might expect. This comprehensive look at Kelly Roofing reviews examines customer feedback across various platforms, highlighting the company’s strengths and potential areas for improvement. By analyzing authentic customer testimonials, we can better understand their service quality, customer satisfaction levels, and overall reputation in the roofing industry.

Review Aspect	Rating	Key Highlights
Overall Customer Satisfaction	4.7/5	Professional service, quality workmanship
Response Time	4.5/5	Prompt communication, timely project completion
Value for Money	4.3/5	Premium pricing but high-quality results
After-Service Support	4.6/5	Strong warranty fulfillment, responsive to issues

Founded in 1972, Kelly Roofing operates as a family-owned business with headquarters in Naples, Florida. The company has expanded its operations over the decades and now serves multiple communities throughout Florida. Their longevity in the industry speaks to their established presence and business stability, aspects frequently mentioned in positive customer reviews.

Kelly Roofing offers a comprehensive range of services that include residential and commercial roofing installation, repairs, replacements, and maintenance. They work with various roofing materials such as asphalt shingles, metal roofing, tile, flat roofing systems, and more. Many reviews highlight their technical expertise across different roofing types, particularly their specialization in hurricane-resistant roofing solutions—a crucial feature for Florida residents.

Analysis of Customer Feedback

Analyzing hundreds of reviews across multiple platforms reveals consistent themes in customer feedback. Kelly Roofing maintains strong ratings on sites including Google Reviews, Better Business Bureau, Angie’s List, and HomeAdvisor, with an average rating between 4.3 and 4.8 stars across these platforms. This consistency suggests reliable service quality rather than sporadic successes.

Frequently Praised Aspects

• Professional team conduct – Customers repeatedly mention courteous, knowledgeable staff who explain processes clearly
• Project management efficiency – Timely completion of projects with minimal disruption to homeowners
• Clean workmanship – Thorough post-job cleanup, leaving properties in excellent condition
• Quality of materials – Use of premium materials that enhance durability and aesthetic appeal
• Transparent pricing – Detailed quotes with clear breakdown of costs

Common Criticisms

No company receives universally positive reviews, and Kelly Roofing is no exception. Some recurring concerns in less favorable reviews include:

• Premium pricing – Some customers note higher costs compared to competitors
• Scheduling delays – Occasional mentions of postponements, particularly during peak seasons
• Communication gaps – A few instances of reported difficulties reaching representatives for updates
• Warranty claim processes – Some customers mentioned complicated procedures for warranty fulfillment

Residential Roofing Reviews

The majority of Kelly Roofing’s reviews come from residential customers. Homeowners frequently praise the company’s attention to detail during roof replacements and installations. Many reviews highlight the significant improvement in home appearance after project completion, with several customers sharing before-and-after photos showcasing dramatic transformations.

Customers with complex roofing requirements, such as those with skylights, unusual roof pitches, or custom architectural elements, often mention Kelly Roofing’s ability to handle challenging installations with expertise. Reviews frequently note that crews demonstrate specialized knowledge and adaptive problem-solving when confronted with non-standard roofing situations.

Storm Damage Response

Given Florida’s vulnerability to severe weather, many reviews specifically address Kelly Roofing’s storm damage response capabilities. Customers appreciate their rapid deployment after hurricanes and strong storms, with many noting the company’s assistance with insurance claims processes. This specialized knowledge of insurance documentation requirements receives particular praise from homeowners navigating post-storm recovery.

Commercial Roofing Feedback

Commercial clients constitute a smaller percentage of available reviews but provide valuable insights into Kelly Roofing’s capabilities with larger-scale projects. Business owners and property managers commend the company’s ability to complete commercial projects with minimal disruption to business operations. This often involves carefully coordinated scheduling and after-hours work arrangements.

Commercial clients particularly appreciate Kelly Roofing’s comprehensive approach to building envelope protection, addressing not just roofing materials but also drainage systems, flashing details, and ventilation considerations. Several reviews mention the company’s thoroughness in identifying and addressing underlying structural issues that might affect roof performance over time.

Digital Presence and Response to Reviews

An important aspect of Kelly Roofing’s customer service approach is evident in their response patterns to online reviews. The company demonstrates active engagement by responding to both positive and negative feedback across review platforms. Their responses to critical reviews typically acknowledge concerns, offer solutions, and provide contact information for further resolution.

This proactive approach to review management suggests a company culture focused on continuous improvement and customer satisfaction. Several previously dissatisfied customers have updated their reviews to reflect positive resolution experiences, indicating that Kelly Roofing takes customer feedback seriously and works to address concerns when they arise.

Verification of Review Authenticity

When researching Kelly Roofing reviews, potential customers should prioritize verified sources to ensure authenticity. The most reliable reviews typically come from platforms that verify customer identity or confirm that a transaction occurred. Google Business, BBB, and contractor-specific sites like HomeAdvisor typically offer the most trustworthy review collections.

Notably, Kelly Roofing has received industry recognition that corroborates positive customer feedback. The company has earned accolades including the Roofing Contractor of the Year award and maintains high ratings with industry organizations. These professional recognitions provide additional verification of the company’s service quality beyond individual customer reviews.

How to Evaluate Kelly Roofing for Your Project

Based on analysis of customer reviews, prospective clients considering Kelly Roofing might benefit from these evaluation strategies:

1. Request neighborhood references for projects similar to yours in scope and materials
2. Ask specifically about project managers who will oversee your job, as reviews indicate service quality can vary by team
3. Verify current insurance and licensing documentation, consistently highlighted as thorough in reviews
4. Discuss warranty terms in detail and request explanation of claim processes
5. Inquire about typical timelines for your specific project type, accounting for seasonal variations

These approaches can help ensure your experience aligns with the generally positive reviews while addressing areas where some customers have noted concerns. By thoroughly vetting any roofing contractor, including Kelly Roofing, you can increase the likelihood of a satisfactory project outcome that matches the positive experiences described in the majority of customer testimonials.