PJ Fitzpatrick Roofing Reviews and Customer Feedback

PJ Fitzpatrick Roofing Reviews explores customer experiences, service quality, pricing, and warranty practices to help homeowners evaluate this roofing contractor. The article synthesizes online reviews, industry data, and common complaint patterns to offer a clear picture for U.S. consumers seeking roofing services.

Metric	Summary
Average Rating	4.2 / 5 Stars (Aggregate From Major Review Platforms)
Common Praise	Timely Communication, Professional Crew, Clean Job Sites
Common Complaints	Pricing Transparency, Scheduling Delays

Company Overview And Services

PJ Fitzpatrick Roofing is a regional roofing contractor offering roof replacement, roof repair, gutter installation, and inspection services. The company markets itself on experienced installers, manufacturer-certified shingles, and residential-focused warranties.

The firm typically serves suburban and urban neighborhoods and lists services including asphalt shingle roofs, metal roofing options, storm damage cleanup, and emergency tarping. Customers often search for PJ Fitzpatrick Roofing Reviews when vetting reliability and workmanship for these common residential projects.

Where Reviews Are Found

Reviews for the company appear across multiple platforms: Google Business Profile, Yelp, Facebook, and industry sites like Better Business Bureau (BBB). Each platform has different moderation rules and reviewer demographics, which affects the distribution of scores and comments.

Google Reviews tends to host the most volume and a mix of recent feedback. Yelp often shows detailed accounts of customer service, while BBB includes formal complaints and resolution statuses.

Common Positive Themes In Reviews

Many reviewers praise PJ Fitzpatrick for fast response times after storm events and for completing projects on schedule. Customers frequently highlight professionalism of crews and a tidy job site at project completion.

Other positive sentiments include effective project management, clear communication during scope changes, and the use of reputable shingle brands. Several reviewers note satisfaction with warranty handling when covered defects or leaks emerged shortly after installation.

Frequent Complaints And Criticisms

Negative reviews commonly reference pricing concerns and perceived lack of transparency in written estimates. Some homeowners report unexpected add-on charges during installation and discrepancies between verbal quotes and final invoices.

Scheduling delays are another recurring complaint; customers in busy storm seasons sometimes experienced postponed start dates. Disputes over minor repairs after installation also appear, especially when homeowners expected warranty coverage for wear or granule loss.

Analysis Of Verified Complaints

BBB records and customer correspondence show that a portion of complaints focus on contract terms and change orders. These issues often stem from inadequate documentation or misunderstanding about what constitutes storm damage versus age-related wear.

Where disputes escalated, resolution typically required documented proof of materials and signed change orders. Customers who retained all paperwork reported better outcomes in dispute resolution.

How The Company Handles Customer Service Issues

PJ Fitzpatrick generally responds to online complaints within business days and offers inspections for disputed issues. Several resolved cases involve repair work at no charge or pro-rated solutions depending on warranty terms.

Effective problem resolution in reviews correlates with customers who maintain clear communication and provide photographic evidence. The company’s responsiveness appears stronger when contact is routed through formal channels like email or ticket systems rather than informal texts.

Pricing And Value For Money

Reviewers describe pricing as competitive within the local market but sometimes higher than smaller independent contractors. Value perception increases when installers use higher-grade shingles and provide documented warranties.

To evaluate value, homeowners are advised to compare itemized estimates, including tear-off charges, permit fees, ventilation upgrades, and disposal costs. Transparent line-item comparisons reduce the likelihood of surprise fees and negative reviews.

Warranty, Materials, And Workmanship

The company offers manufacturer warranties for shingles and a workmanship warranty that varies by project. Most positive reviews confirm that manufacturer claims were honored when defects appeared early.

Homeowners should obtain written warranty details: duration, what is covered (labor vs. materials), and procedures to file a claim. This documentation is often decisive in long-term satisfaction reflected in follow-up reviews.

Red Flags To Watch For In Reviews

Potential warning signs include repeated reports of unlicensed subcontractors, missing permits, or a cluster of unresolved BBB complaints. A few reviewers mentioned poor cleanup or damage to landscaping, which can be costly to repair after the fact.

Consistent negative patterns across platforms deserve attention. One-off complaints may reflect individual experiences; patterns suggest systemic issues to investigate during the hiring process.

Tips For Homeowners Considering PJ Fitzpatrick

• Ask For Itemized Estimates: Request written breakdowns including materials, labor, permits, and disposal.
• Verify Licensing And Insurance: Confirm current contractor license and general liability insurance limits.
• Request References: Ask for recent local references and follow up by viewing completed work if possible.
• Document Everything: Keep contracts, signed change orders, and photos before/during/after work.
• Understand Warranty Terms: Clarify workmanship coverage and manufacturer warranty transfers.

How To Interpret Star Ratings And Review Bias

Star ratings can be skewed by motivated extremes: very satisfied or very dissatisfied customers. Neutral or moderately satisfied customers often do not post reviews, which inflates polarized outcomes.

Evaluate review content rather than just average ratings. Look for details about materials, timelines, and how the company handled issues to form a balanced view.

Comparing PJ Fitzpatrick To Local Competitors

Compared to smaller local roofers, PJ Fitzpatrick reviews show stronger institutional processes and manufacturer certifications, but occasionally less price flexibility. Independent contractors may offer lower bids but vary more in consistency.

Choosing between firms should involve comparing three written estimates, assessing warranty coverage, and confirming references to weigh trade-offs between cost and reliability.

Frequently Asked Questions From Review Seekers

Are Online Reviews Trustworthy?

Most reviews offer useful signals, but fraudulent or incentivized reviews can appear. Cross-referencing Google, BBB, and local social groups reduces the risk of relying on outliers.

What To Do If A Roof Leak Appears After Installation?

Notify the contractor in writing, provide photos, and request a site inspection. If unresolved, document communications and escalate through the manufacturer warranty or state construction board if necessary.

How Long Should A New Asphalt Shingle Roof Last?

Typical lifespan ranges from 20 to 30 years for three-tab shingles and 25 to 50 years for architectural shingles, depending on material quality, ventilation, and installation workmanship.

Final Thoughts On PJ Fitzpatrick Roofing Reviews

Aggregated feedback paints a picture of a professionally run roofing contractor with solid workmanship and responsive service in many cases, balanced by occasional issues around pricing and scheduling. Prospective customers benefit most from comparing itemized bids, verifying warranties, and documenting expectations in writing.

Reading a mix of recent reviews across platforms and contacting references provides the clearest indication of whether PJ Fitzpatrick aligns with a homeowner’s expectations for quality and service.