Looking for reliable information about True Force Roofing before hiring them for your next project? This comprehensive review article examines customer experiences, service quality, and overall satisfaction with True Force Roofing. We’ve analyzed numerous customer testimonials, rating site reviews, and industry feedback to provide you with an unbiased assessment of this roofing contractor’s performance. Whether you’re considering them for residential repairs, commercial installation, or roof maintenance, these insights will help you make an informed decision about trusting True Force with your roofing needs.
| Rating Category | Overall Score | Key Strengths | Potential Concerns |
|---|---|---|---|
| Quality of Work | 4.5/5 | Craftsmanship, Material Quality | Occasional timeline delays |
| Customer Service | 4.3/5 | Responsiveness, Follow-up | Communication during projects |
| Pricing | 4.0/5 | Competitive rates, Value for money | Higher than some competitors |
| Overall Satisfaction | 4.4/5 | Reliability, Problem Resolution | Scheduling flexibility |
True Force Roofing has established itself in the competitive roofing industry by offering a comprehensive range of services to both residential and commercial clients. The company has been operating for over 15 years in multiple states across the US, building a reputation for reliability and quality workmanship. Their expansion from a small local contractor to a recognized regional name demonstrates their business growth trajectory.
The service portfolio of True Force Roofing encompasses traditional asphalt shingle installation, metal roofing systems, flat roof solutions, and eco-friendly options including solar-ready roof preparations. They also provide specialized services such as storm damage assessment, insurance claim assistance, and preventative maintenance programs designed to extend roof lifespans.
Industry certifications held by True Force include partnerships with leading material manufacturers like GAF and CertainTeed, allowing them to offer enhanced warranty options that many customers highlight in positive reviews. Their contractor licenses are current in all service areas, with teams receiving regular training on new techniques and materials.
Customer Satisfaction Analysis
Across major review platforms including Google, Yelp, Better Business Bureau, and specialized contractor sites, True Force Roofing maintains an average rating of 4.4 out of 5 stars. This places them above the industry average of 3.8 for roofing contractors. Review volume exceeds 500 verified customer experiences, providing a solid sample size for analysis.
Positive reviews consistently mention three key areas of excellence: quality of workmanship, cleanliness of job sites, and knowledge of crew members. Many customers specifically praise the company’s attention to detail during complex installations and their thorough cleanup procedures following project completion.
Don’t Overpay for Roofing Services – Call 877-801-4315 Now to Compare Local Quotes!
Critical feedback, while less common, tends to focus on scheduling challenges, communication gaps during projects, and occasional disagreements about pricing. It’s worth noting that True Force representatives respond to approximately 85% of all reviews, addressing concerns and demonstrating their commitment to customer satisfaction even after project completion.
Residential Roofing Service Reviews
New Roof Installations
Homeowners who hired True Force for complete roof replacements generally report high satisfaction rates, with an average rating of 4.6/5 for these projects. Customers frequently mention the comprehensive consultation process, where True Force representatives explain material options, ventilation requirements, and aesthetic considerations in detail.
The installation crews receive strong praise for efficiency, with many reviews noting that residential projects were completed within the estimated timeframe, typically 2-4 days depending on home size and complexity. Weather-related delays are handled professionally, with crews taking appropriate measures to protect exposed areas during interruptions.
Repair and Maintenance Services
For smaller repair projects and maintenance services, True Force receives slightly lower but still positive ratings (4.2/5). Homeowners appreciate the thorough inspection processes that often identify potential issues before they become major problems. The company’s preventative maintenance programs are highlighted as valuable, though some customers note these services come at premium prices.
Response time for emergency repairs receives mixed feedback, with some customers reporting same-day service while others experienced delays during peak seasons following major storms. The quality of repairs themselves is consistently rated highly, with few reports of recurring issues after True Force completes work.
Commercial Roofing Performance
Business owners and property managers constitute approximately 30% of True Force’s reviewed customer base. Commercial clients give the company an average rating of 4.3/5, slightly lower than residential customers but still well above industry averages for commercial roofing work.
Don’t Overpay for Roofing Services – Call 877-801-4315 Now to Compare Local Quotes!
The company’s expertise in flat roofing systems and large-scale projects is frequently mentioned as a strength. Business clients appreciate True Force’s ability to work around operational schedules, minimizing disruption to normal business activities during roofing projects. Their knowledge of commercial building codes and regulations also receives positive mention in multiple reviews.
Commercial maintenance contracts are viewed favorably, with property managers noting the value of regular inspections and proactive repairs in extending roof lifespans and preventing costly water damage. Some larger corporate clients mention appreciation for the detailed documentation provided for warranty and insurance purposes.
Pricing and Value Assessment
True Force Roofing positions itself in the mid-to-premium price range within the roofing market. According to customer reviews, estimates typically come in 10-15% higher than the lowest bidders but include higher quality materials and more comprehensive warranty coverage. Most customers who chose True Force despite higher quotes cite confidence in quality and long-term value as deciding factors.
- Financing options receive positive mentions, with flexible payment plans available
- Transparent pricing with detailed line-item quotes is appreciated by customers
- Material upgrade options are clearly presented with cost/benefit explanations
- Insurance claim assistance is highlighted as valuable by storm damage clients
While some negative reviews mention final costs exceeding initial estimates, these situations typically involve unforeseen structural issues discovered during roof removal. Most reviewers note that True Force communicates such developments promptly and provides documentation for necessary additional work.
Customer Service Experience
Communication emerges as both a strength and occasional weakness in True Force reviews. Initial consultations and estimate processes receive high marks for thoroughness and responsiveness. The dedicated project managers assigned to each job are frequently named in positive reviews, suggesting personal relationships are valued by customers.
The company’s digital communication tools, including their customer portal for document sharing and project updates, receive praise from tech-savvy clients. Several reviews mention appreciation for photo documentation sent throughout the project showing work in progress and completed stages.
Areas for improvement cited in reviews include occasional delays in returning calls during busy seasons and communication gaps between office staff and field crews. When issues arise, however, most customers report that management is quick to address concerns and make corrections as needed.
Comparison With Industry Competitors
When compared to other regional and national roofing companies, True Force maintains competitive advantages in several key areas. Their warranty offerings exceed industry standards, with workmanship guarantees extending to 10 years on many installations compared to the typical 5-year industry standard.
Material partnerships with premium manufacturers allow True Force to offer enhanced product warranties that customers find valuable. Their certification levels with these manufacturers typically exceed those of smaller local competitors, providing additional quality assurance for consumers.
Where True Force faces challenges against competitors is primarily in scheduling flexibility and sometimes in pricing for basic projects. Some reviews mention choosing other contractors for simple repairs due to quicker availability or lower costs, while reserving True Force for more complex or critical roofing needs.
How To Evaluate True Force For Your Project
Based on comprehensive review analysis, prospective customers considering True Force Roofing would benefit from following these evaluation steps:
- Request a detailed, written estimate that specifies materials, labor, timeline, and warranty coverage
- Ask for references specific to your type of project (residential/commercial, repair/replacement)
- Verify current certifications with material manufacturers for enhanced warranty options
- Discuss communication expectations and project management processes before signing
- Review the proposed contract carefully, particularly regarding payment schedules and completion criteria
For most projects, reviews suggest scheduling 3-4 weeks in advance during normal seasons and expecting longer lead times during peak periods following major storms. Customers report the most satisfaction when maintaining regular communication with their assigned project manager throughout the process.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.