Choosing a reliable roofing contractor is crucial for homeowners seeking quality installation and repairs. Beldon Roofing, a notable name in the industry, has garnered numerous reviews across various platforms that offer insights into their service quality. This article analyzes customer feedback about Beldon Roofing, examining their strengths, areas for improvement, and overall reputation. Understanding these reviews can help potential customers make informed decisions about their roofing needs.
| Review Source | Average Rating | Key Strengths | Common Concerns |
|---|---|---|---|
| Better Business Bureau | A+ Rating | Professionalism, Warranty | Pricing |
| Google Reviews | 4.2/5 | Quality Work, Customer Service | Communication |
| Yelp | 3.8/5 | Timeliness, Expertise | Follow-up Service |
Beldon Roofing was established in 1946 and has grown into a well-known roofing contractor serving multiple states across the U.S. Family-owned and operated for three generations, the company has built a reputation for providing residential and commercial roofing services. Their headquarters is in San Antonio, Texas, with service areas extending to multiple cities including Dallas, Houston, Austin, and locations in other states.
The company emphasizes its commitment to quality materials, professional installation, and comprehensive warranties. Beldon is recognized as an Owens Corning Platinum Preferred Contractor, indicating they’ve met high standards set by one of the industry’s leading manufacturers. This certification requires contractors to maintain proper licensing, insurance, and a good standing with the Better Business Bureau.
Services Offered by Beldon Roofing
Understanding the range of services offered helps contextualize customer reviews. Beldon Roofing provides comprehensive roofing solutions including:
- Roof Replacement – Complete tear-off and installation of new roofing systems
- Roof Repairs – Addressing leaks, damaged shingles, and other maintenance issues
- Storm Damage Restoration – Specialized services for hail and wind damage
- Gutter Installation – LeafGuard gutter systems that prevent clogging
- Commercial Roofing – Solutions for business properties and multi-family residences
- Roof Inspections – Comprehensive evaluation of roof condition and potential issues
Their product offerings include asphalt shingles, metal roofing, tile, and various commercial roofing materials. Many reviews specifically mention these different service categories, with varying levels of satisfaction across their service lineup.
Better Business Bureau Reviews
The Better Business Bureau (BBB) is often considered an authoritative source for company reliability. Beldon Roofing maintains an A+ rating with the BBB, which reflects their commitment to addressing customer concerns. The company is BBB accredited, which requires meeting standards for transparency and responsiveness.
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BBB reviews for Beldon show a mixed pattern. Positive reviews frequently mention professional crews, quality workmanship, and adherence to schedules. Critical reviews often cite concerns about pricing, with some customers feeling the premium costs weren’t matched by the service quality. Notably, Beldon demonstrates a consistent pattern of responding to nearly all BBB complaints, suggesting a commitment to customer satisfaction.
Google and Social Media Reviews
Across Google reviews for various Beldon locations, the company averages approximately 4.2 stars out of 5. These reviews tend to be more numerous than those on the BBB, providing a broader sample of customer experiences. Installation quality and crew professionalism receive frequent praise in positive reviews.
Critical Google reviews often mention communication challenges, particularly regarding scheduling and follow-up. Some customers report difficulty reaching representatives after the installation was complete when warranty issues arose. Social media platforms like Facebook show similar patterns, with an emphasis on the importance of the specific project manager assigned to each job.
Analysis of Review Trends
When analyzing patterns across hundreds of Beldon Roofing reviews, several trends emerge:
- Service quality varies by location – Reviews suggest inconsistent experiences between different service areas
- Project manager matters – Many reviews (both positive and negative) emphasize the importance of the assigned project manager
- Premium pricing – Consistent mentions of higher-than-average costs, though often with acknowledgment of quality materials
- Warranty responsiveness – Mixed feedback on how effectively warranty claims are handled
Customer Satisfaction Highlights
Many satisfied customers highlight specific aspects of Beldon’s service. The most frequently praised attributes include:
- Professionalism of installation crews – Many reviewers comment on the courtesy, cleanliness, and efficiency of the installation teams
- Quality of materials – References to premium Owens Corning products and other high-quality materials
- Thorough clean-up – Numerous mentions of job sites being left clean after completion
- Weather resistance – Several long-term reviews note how well the roofs have held up through severe weather events
Many positive reviews come from repeat customers or those who have had their Beldon roof for several years, providing valuable insight into long-term performance. Reviewers frequently mention that the roof quality justifies the higher price point when evaluated over time.
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Common Criticisms in Reviews
Understanding the critical reviews provides important balance when evaluating Beldon Roofing. Recurring concerns include:
| Issue Category | Specific Complaints |
|---|---|
| Pricing | Higher than competitors, unexpected additional charges |
| Communication | Difficulty reaching representatives, delayed responses |
| Warranty Service | Challenges in getting timely warranty work, documentation issues |
| Sales Approach | Aggressive sales tactics mentioned by some potential customers |
It’s worth noting that Beldon representatives respond to many negative reviews online, often offering to address the specific situation. This responsiveness indicates an awareness of their online reputation and efforts to resolve customer concerns.
How Beldon Responds to Feedback
A company’s response to criticism can be as telling as the reviews themselves. Beldon demonstrates several patterns in their review responses:
- Personalized responses rather than generic templates in most cases
- Offering direct contact information to resolve issues
- Acknowledgment of specific concerns mentioned in the review
- Follow-up on previously resolved issues
This response pattern suggests a company that actively monitors its online reputation and takes steps to address customer concerns. However, some reviewers have noted that while the initial response is prompt, the actual resolution process can be slower.
Comparing Beldon to Industry Standards
When evaluating Beldon’s reviews in context, it’s helpful to consider how they compare to industry averages. The roofing industry as a whole tends to generate mixed reviews due to the high-cost, infrequent nature of roofing projects and the inevitable issues that can arise with outdoor construction work.
Beldon’s overall ratings are generally above the industry average, particularly in categories like installation quality and material selection. Areas where they seem to face more challenges than competitors include pricing transparency and post-installation support. Their warranty offerings exceed industry standards, which is reflected in many positive reviews.
Making Informed Decisions Based on Reviews
For homeowners considering Beldon Roofing based on reviews, several approaches can help with decision-making:
- Focus on reviews from your specific location, as service quality varies between markets
- Look for reviews that mention similar projects to what you’re planning
- Pay attention to how recent issues were handled rather than just the issue itself
- Consider the value proposition rather than just the price point
- Request references from projects completed in your neighborhood
Additionally, scheduling an in-person consultation allows potential customers to evaluate the company’s professionalism firsthand before making a commitment. Many positive reviewers mention that their initial impression during the consultation accurately reflected their overall experience with the company.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.