Elevated Roofing has established itself as a notable player in the roofing industry, serving homeowners with various roofing needs. Before selecting any roofing contractor, examining customer reviews provides valuable insights into the company’s performance, reliability, and quality of work. This article explores comprehensive reviews of Elevated Roofing, analyzing customer experiences, service quality, pricing, and overall satisfaction levels. Understanding these reviews can help potential customers make informed decisions about whether this company meets their roofing requirements.
| Factor | Rating | Notes |
|---|---|---|
| Overall Customer Satisfaction | 4.3/5 | Based on aggregated reviews |
| Pricing | 3.8/5 | Competitive but premium |
| Workmanship | 4.5/5 | Strong technical expertise |
| Customer Service | 4.2/5 | Responsive communication |
Elevated Roofing is a residential and commercial roofing contractor primarily serving areas in Texas. Founded in 2011, the company has grown to become a significant provider of roofing installations, repairs, and inspections. With headquarters in Frisco, Texas, their service area extends throughout the Dallas-Fort Worth metroplex. The company holds multiple industry certifications, including being a GAF Master Elite Contractor, which is awarded to only 2% of roofing contractors nationwide.
According to their business profile, Elevated Roofing employs a team of experienced professionals and offers financing options for customers. They specialize in handling insurance claims for storm damage, which appears frequently in positive customer reviews. The company maintains accreditation with the Better Business Bureau and has received recognition for community involvement in the areas they serve.
Customer Review Analysis
Analysis of hundreds of customer reviews across multiple platforms reveals that Elevated Roofing maintains a generally positive reputation. The company averages 4.3 out of 5 stars across Google Reviews, Yelp, BBB, and other review sites. Positive reviews consistently mention professional installation teams, quality materials, and thorough clean-up processes. Customers frequently praise the company’s project managers for their communication throughout the roofing process.
Negative reviews, while fewer in number, typically center around scheduling issues, price concerns, or occasional communication breakdowns. Some customers noted delays in project completion, though many acknowledged these were often weather-related. It’s worth noting that Elevated Roofing responds to approximately 85% of online reviews, addressing both positive feedback and customer concerns, demonstrating their commitment to customer satisfaction.
Common Themes in Positive Reviews
- Expertise in insurance claim processing
- Quality of workmanship and attention to detail
- Professionalism of installation crews
- Clear communication throughout projects
- Thorough post-installation cleanup
Common Themes in Critical Reviews
- Higher pricing compared to some competitors
- Occasional scheduling delays
- Miscommunication regarding material options
- Follow-up service timing for minor issues
Services Offered By Elevated Roofing
Elevated Roofing provides a comprehensive range of services that cater to both residential and commercial customers. Their core service offerings include complete roof replacements, repairs for damaged roofing, maintenance programs, and emergency services. The company works with various roofing materials, including asphalt shingles, metal roofing, tile, and flat roof systems, giving customers multiple options based on their preferences and budget.
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Beyond standard roofing, they also offer related services such as gutter installation and repair, skylight installation, ventilation improvements, and insulation services. Many reviews specifically mention satisfaction with their inspection services, which provide detailed assessments of roof conditions and potential issues. Their insurance claims assistance service receives particularly high marks from customers who experienced storm damage.
| Service Type | Customer Satisfaction | Frequently Mentioned Benefits |
|---|---|---|
| Roof Replacement | 4.6/5 | Quality materials, proper installation |
| Roof Repair | 4.3/5 | Quick response, thorough solution |
| Insurance Claim Assistance | 4.7/5 | Stress-free process, maximum coverage |
| Inspection Services | 4.4/5 | Detailed reports, honest assessments |
Pricing and Value Assessment
According to customer reviews, Elevated Roofing’s pricing falls in the premium range of the market. Most customers acknowledge paying more than competitors’ quotes but cite superior materials, workmanship, and warranty coverage as justification for the higher cost. The company provides detailed written estimates that break down costs by materials, labor, and additional services, which customers appreciate for transparency.
Their financing options receive positive mentions, with several reviewers noting the accessibility of payment plans with competitive interest rates. Value assessments in reviews generally indicate that customers feel they received appropriate value for their investment, particularly those who experienced the company’s handling of insurance claims. Some reviews mention that initial quotes seemed high but became competitive after insurance adjustments.
Warranty and After-Service Support
Elevated Roofing offers several warranty options, with their premium service featuring a GAF Golden Pledge warranty that provides up to 50 years of coverage on materials and 25 years on workmanship. This comprehensive warranty appears as a significant selling point in many positive reviews. The transferability of warranties to new homeowners adds value for those planning to sell their properties in the future.
After-service support receives mixed reviews. Many customers report prompt responses to warranty claims or issues that arose after installation. Some negative reviews cite difficulty scheduling follow-up appointments for minor issues, though the company typically responds to these complaints with resolution offers. Their maintenance program, designed to extend roof life through regular inspections, receives positive mentions from long-term customers.
Comparing Elevated Roofing to Competitors
When compared to other roofing contractors in their service area, Elevated Roofing distinguishes itself through superior material offerings and installation techniques according to comparative reviews. Customers who obtained multiple quotes frequently mention choosing Elevated Roofing despite higher prices due to more comprehensive warranties and better explanations of the roofing process. Their certification as a GAF Master Elite contractor sets them apart from many local competitors.
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Areas where competitors sometimes received better reviews include pricing flexibility and scheduling availability during peak seasons. However, Elevated Roofing appears to outperform many competitors in handling complex projects, historic homes, and technically challenging roofing designs. Their expertise with insurance claims is repeatedly mentioned as superior to other local contractors.
Tips for Working with Elevated Roofing
Based on customer reviews, prospective clients can optimize their experience with Elevated Roofing by following certain best practices. Early scheduling is recommended, as the company’s popularity can lead to longer wait times, especially following major storms. Requesting a detailed breakdown of materials and labor costs helps in understanding the overall project investment and comparing it accurately with other quotes.
Customers suggest asking specifically about potential additional charges that might arise during the project, as some reviews mentioned surprise costs for wood replacement or other structural issues. Taking advantage of their inspection service before committing to a full replacement can provide valuable insights into the true condition of the existing roof. Finally, reviewers recommend maintaining all documentation related to warranties and work performed for future reference.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.
- Schedule consultations well in advance of desired installation dates
- Request detailed written estimates with material specifications
- Discuss the insurance claim process thoroughly if applicable
- Clarify communication expectations during the project
- Document any special requirements or concerns before work begins