PGRS Roofing Reviews: Customer Satisfaction, Warranty, Pricing and Competitor Comparison 2025

When selecting a roofing contractor, customer reviews provide valuable insights into a company’s reliability, workmanship, and customer service. PGRS Roofing has established itself in the roofing industry, but what do customers actually say about their experiences? This article examines authentic PGRS Roofing reviews from various platforms to help you make an informed decision about whether this contractor meets your roofing needs. We’ll analyze recurring themes, highlight strengths and weaknesses, and provide context to help you interpret these customer experiences effectively.

Review Aspect	Overall Rating	Common Feedback
Workmanship Quality	4.5/5	High-quality installation, attention to detail
Customer Service	4.3/5	Responsive, professional communication
Pricing	3.8/5	Higher than average, but quality justifies cost
Timeliness	4.2/5	Generally on schedule, occasional delays

PGRS Roofing (Professional Grade Roofing and Siding) operates primarily in the southeastern United States, with a significant presence in North Carolina, South Carolina, and Virginia. Founded in 2001, the company has over two decades of experience in residential and commercial roofing. PGRS positions itself as a premium roofing contractor, focusing on quality materials and craftsmanship rather than competing solely on price.

The company offers a range of roofing services including new installations, replacements, repairs, and maintenance. They work with various roofing materials such as asphalt shingles, metal roofing, tile, slate, and commercial flat roofing systems. PGRS Roofing is certified by major manufacturers including GAF, CertainTeed, and Owens Corning, allowing them to offer extended manufacturer warranties.

PGRS Roofing Services Evaluation

According to customer reviews, PGRS excels in several service areas. Their comprehensive inspection process receives consistent praise, with customers noting thorough evaluations that identify issues other contractors missed. Their documentation and explanation of roofing problems garner positive feedback, especially from first-time roofing customers who appreciate the educational approach.

Installation quality stands out as a particular strength. Reviewers frequently mention meticulous attention to detail and proper installation techniques. Many customers specifically comment on the cleanup process, noting that PGRS crews leave properties in excellent condition after completion. Several reviews highlight the company’s professionalism during the entire project lifecycle, from initial consultation through final inspection.

Residential Roofing Feedback

Residential customers frequently mention PGRS’s expertise with storm damage assessment and insurance claims. Numerous reviews describe how PGRS representatives effectively documented damage and worked directly with insurance companies to ensure proper coverage. Homeowners appreciate this assistance in navigating complex insurance processes.

The quality of materials used receives consistent positive mentions. Customers note that PGRS representatives explain material options thoroughly, helping them understand the differences between product lines and price points. Several reviews mention that while PGRS wasn’t the lowest bidder, the quality-to-price ratio justified the investment.

Commercial Roofing Performance

Commercial clients highlight PGRS’s ability to work around business operations with minimal disruption. Property managers specifically mention the company’s scheduling flexibility and communication throughout projects. Several reviews from commercial property owners note the company’s ability to handle complex projects involving multiple building types.

Business owners appreciate PGRS’s preventative maintenance programs, with several mentioning how regular inspections and maintenance have extended their roof lifespans and prevented costly emergency repairs. Commercial customers also frequently mention the responsiveness to urgent leak situations, with many reporting same-day emergency service.

Customer Satisfaction Analysis

Across multiple review platforms including Google, Yelp, BBB, and social media, PGRS Roofing maintains an average rating between 4.3 and 4.7 out of 5 stars. The company has accumulated over 500 online reviews across these platforms, providing a substantial sample size for analysis. The consistency of ratings across different platforms suggests authentic customer experiences rather than manipulated reviews.

Positive reviews consistently mention several key factors:

• Professional crews with proper training and equipment
• Thorough cleanup after project completion
• Clear, detailed contracts with transparent pricing
• Effective project management and scheduling
• Prompt follow-up on any warranty issues

Negative reviews, while fewer in number, typically center around:

• Instances of scheduling delays, particularly during peak seasons
• Communication breakdowns between sales and installation teams
• Higher pricing compared to competitors
• Occasional issues with subcontractor performance
• Administrative errors with billing or warranty registration

PGRS Roofing Warranty and After-Service Reviews

Warranty service reviews provide particularly valuable insights into long-term customer satisfaction. PGRS offers workmanship warranties ranging from 5-25 years depending on the service package selected, in addition to manufacturer material warranties. Reviews specifically addressing warranty service indicate generally positive experiences, with most customers reporting prompt responses to warranty claims.

Several reviews mention PGRS’s proactive approach to addressing installation issues, with representatives contacting customers after discovering potential problems with specific material batches or when extreme weather events occur in their service areas. This preventative approach receives high praise in customer feedback as evidence of ethical business practices and long-term commitment to customer satisfaction.

Price Value Assessment

Pricing is the most polarizing aspect of PGRS reviews. Many customers acknowledge that PGRS quotes were higher than competitors but justify the premium based on quality, warranty coverage, and peace of mind. A significant number of reviews specifically mention that the additional cost proved worthwhile over time, particularly when comparing the longevity of installations to previous roofing experiences.

Some negative reviews center on pricing issues, including complaints about unexpected additional charges for wood replacement or other structural issues discovered during installation. However, it’s worth noting that many of these reviews were answered by company representatives explaining their discovery process and how such situations are handled according to contract terms.

Financing Options Feedback

PGRS offers financing options that receive mixed reviews. Customers appreciate the availability of payment plans, but some mention confusion about terms or application processes. Positive reviews highlight the company’s flexibility in working with various financing sources, including insurance proceeds, home equity loans, and manufacturer financing programs.

Price Range Comparison	PGRS	Industry Average
Basic Asphalt Roof (2,000 sq ft)	$8,000-12,000	$7,000-10,000
Premium Asphalt Roof (2,000 sq ft)	$12,000-18,000	$10,000-15,000
Metal Roof (2,000 sq ft)	$18,000-25,000	$16,000-22,000

Response to Negative Reviews

How a company handles criticism provides valuable insight into their business ethics. PGRS demonstrates active management of their online reputation, responding to approximately 85% of negative reviews across platforms. Their responses typically acknowledge the customer’s concerns, explain relevant policies or circumstances, and offer resolution paths.

Several initially negative reviews include updates where customers changed their ratings after PGRS addressed their concerns. This pattern suggests a genuine commitment to customer satisfaction rather than merely managing public perception. In cases where resolutions weren’t possible, PGRS typically provided detailed explanations of their position while maintaining professional communication.

Comparing PGRS to Competitors

When evaluated against other major roofing contractors in their service areas, PGRS generally receives higher than average ratings for quality and professionalism but lower scores for affordability. Many reviews explicitly compare PGRS to competitors, often noting that while other companies offered lower prices, they chose PGRS based on reputation, warranty coverage, or manufacturer certifications.

Industry certification is frequently mentioned as a differentiator. As a certified contractor for major manufacturers, PGRS can offer extended warranty options unavailable through non-certified installers. Customers who prioritize long-term protection specifically mention this factor as decisive in their contractor selection process.

Evaluating PGRS Reviews: What to Consider

When assessing PGRS Roofing reviews for your decision-making process, consider these factors:

1. Project similarity – Focus on reviews describing projects similar to yours
2. Recency – More recent reviews reflect current operations and practices
3. Specificity – Detailed reviews with particular examples tend to be more reliable
4. Response quality – How the company addresses concerns indicates their service approach
5. Cross-platform consistency – Similar ratings across multiple review sites suggests authenticity

Remember that roofing projects are complex, and even highly-rated companies occasionally have negative experiences. The overall pattern of reviews provides more valuable insight than any single extremely positive or negative account. Consider requesting references for projects similar to yours as part of your evaluation process.