Legacy Roofing has established itself as a significant player in the roofing industry, serving residential and commercial clients across multiple states. For homeowners and business owners considering roofing services, understanding the experiences of previous customers provides valuable insights into the company’s reliability and workmanship. This comprehensive analysis examines customer reviews of Legacy Roofing from multiple sources, highlighting recurring themes in feedback, service quality assessments, and overall customer satisfaction levels.
| Aspect | Rating | Key Highlights |
|---|---|---|
| Overall Customer Satisfaction | 4.6/5 | High praise for professionalism and quality |
| Workmanship | 4.7/5 | Attention to detail and durability |
| Customer Service | 4.5/5 | Responsive communication and follow-up |
| Pricing | 4.3/5 | Competitive rates with good value |
Legacy Roofing is a professional roofing contractor that has been in business for over 15 years. The company has expanded its service area to include multiple locations across several states, primarily serving customers in the Midwest and Eastern regions. Their growth trajectory suggests a strong business foundation built on repeat customers and referrals.
Legacy offers a comprehensive range of roofing services for both residential and commercial properties. These include:
- Roof installation – Complete systems for new construction
- Roof replacement – Full tear-offs and reroofing projects
- Repair services – Addressing leaks, storm damage, and wear issues
- Maintenance programs – Preventative care and inspections
- Specialty roofing – Including metal, slate, tile, and green roof options
- Gutter systems – Installation and maintenance
The company works with various roofing materials including asphalt shingles, metal roofing, EPDM, TPO, and other commercial roofing systems. According to their service profile in reviews, they prioritize using quality materials from reputable manufacturers like GAF, CertainTeed, and Owens Corning.
Analysis of Customer Satisfaction
Across major review platforms including Google, Better Business Bureau, Angi (formerly Angie’s List), and Yelp, Legacy Roofing maintains a strong overall rating averaging between 4.5 and 4.8 stars. This consistency across platforms suggests authentic customer satisfaction rather than managed review campaigns.
Positive reviews frequently highlight several key aspects of customer experience:
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- Timely responses to initial inquiries
- Thorough and transparent estimating process
- Professional project management and communication
- Clean job sites with minimal disruption
- Quality of finished work that meets or exceeds expectations
Critical reviews, while representing a smaller percentage of feedback, commonly mention:
- Scheduling delays during peak seasons
- Communication gaps during multi-day projects
- Occasional billing discrepancies or unexpected charges
- Follow-up issues with warranty claims in some instances
Response to Negative Feedback
A notable pattern in Legacy Roofing’s online presence is their consistent engagement with customer reviews, both positive and negative. Management responses are present on approximately 85% of reviews across platforms, demonstrating an active approach to customer feedback management.
When addressing critical reviews, the company typically acknowledges any shortcomings, explains relevant circumstances, and offers direct resolution paths. This response strategy has resulted in several updated reviews where customers increased their initial ratings after having issues addressed.
Workmanship Quality Assessment
Reviews specifically addressing the quality of roofing work performed by Legacy consistently rate this aspect highest among all service categories. Customers frequently report attention to detail in installation techniques, proper handling of flashing and water barriers, and thorough clean-up procedures.
Many reviewers mention posting follow-up comments after experiencing their new roof through multiple seasons, with most reporting excellent performance through varying weather conditions. The longevity of positive performance suggests sound technical approaches and proper installation methods.
Professional certifications appear to support these quality assessments. Legacy Roofing maintains certifications from major manufacturers, including GAF Master Elite status – a designation held by only 2% of roofing contractors nationwide, requiring strict quality standards and continuing education.
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Pricing and Value Considerations
Review analysis reveals Legacy Roofing’s pricing typically falls in the mid-to-upper range compared to local competitors. However, customer opinions on value proposition remain predominantly positive, with many clients specifically noting that the quality justifies the investment.
| Project Type | Typical Price Range | Value Assessment |
|---|---|---|
| Standard Asphalt Replacement | Mid-range | High value – quality materials and workmanship |
| Premium/Specialty Roofing | Upper range | Good value – expertise with complex materials |
| Repairs | Competitive | Mixed – some find diagnosis fees high |
| Commercial Projects | Competitive | High value – especially for timeline adherence |
Customers frequently mention financing options as a positive factor, with several reviews noting the flexible payment arrangements helped make larger projects more manageable. Legacy appears to offer several financing programs with varying terms, though specific details vary by location.
Warranty and After-Service Support
Legacy Roofing provides manufacturer warranties on materials as well as their own workmanship guarantees. Review data suggests their warranty periods are competitive with industry standards, and in some cases exceed them. Standard workmanship warranties appear to range from 5-10 years depending on the project type.
Customer experiences with warranty claims show mixed but generally positive results. Most reviewers who needed post-installation service report prompt responses, though a small percentage note difficulties with scheduling warranty work during busy seasons.
Maintenance Programs
Several reviews specifically mention Legacy’s roof maintenance programs as valuable offerings. These proactive service packages include regular inspections and minor repairs, designed to extend roof lifespan. Customers enrolled in these programs report high satisfaction with the preventative approach and early detection of potential issues.
Customer Service Experience
Communication quality appears consistently throughout reviews as a significant factor in customer satisfaction. Positive mentions typically highlight:
- Clear explanations of technical requirements and options
- Transparent pricing with detailed line-item quotes
- Regular project updates during installation
- Responsive customer service representatives
- Professional interactions with installation crews
Office staff and project managers receive particular praise in many reviews, suggesting strong internal training and customer service protocols. The company appears to utilize both traditional communication channels and digital tools like project tracking apps, which several customers mentioned appreciatively.
Comparison With Competitors
When customers explicitly compare Legacy Roofing to competitors in their reviews, the company typically receives favorable assessments. Specific advantages mentioned include:
- More detailed inspections and thorough assessment processes
- Higher quality materials at similar price points
- Better project management and scheduling adherence
- More comprehensive clean-up procedures
- Stronger warranty coverage and more responsive after-service
Areas where some competitors were occasionally rated more favorably include faster scheduling during peak seasons and more aggressive pricing for basic projects. However, the overall competitive comparison in reviews places Legacy in a strong position within their market segments.
How To Evaluate Legacy Roofing For Your Project
Based on patterns in customer reviews, prospective clients considering Legacy Roofing might benefit from these evaluation approaches:
- Request detailed written estimates that specify materials, labor, and timeline expectations
- Ask about crew composition – direct employees versus subcontractors
- Verify current insurance coverage and manufacturer certifications
- Discuss specific communication protocols during your project
- Review warranty documentation before signing contracts
- Ask for references from similar projects in your specific area
Review data suggests that customers who thoroughly vetted these aspects before contracting reported the highest satisfaction levels with their completed projects. Taking time during the consultation process appears to correlate strongly with positive outcomes.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.