Selecting the right roofing contractor is crucial for protecting your most valuable investment—your home. Total Home Roofing has established itself as a significant player in the roofing industry, serving multiple locations across the United States. Before making a commitment to any roofing company, reviewing customer feedback provides valuable insights into what you might expect. This article examines Total Home Roofing reviews to help potential customers make informed decisions about their roofing needs.
| Review Source | Average Rating | Number of Reviews | Key Strengths | Common Concerns |
|---|---|---|---|---|
| BBB | 4.5/5 | 350+ | Customer service, Quality | Scheduling issues |
| 4.2/5 | 500+ | Workmanship, Price | Communication delays | |
| Yelp | 3.8/5 | 100+ | Timeliness, Expertise | Follow-up service |
Total Home Roofing operates as a full-service roofing contractor specializing in residential and commercial roofing solutions. Founded in Florida, the company has expanded to serve multiple states including Georgia and Colorado. They offer comprehensive roofing services including repairs, replacements, new installations, and inspections for various roofing types from asphalt shingles to metal roofing systems.
The company promotes itself as a customer-focused business with certified technicians and high-quality materials. With over a decade in the industry, Total Home Roofing has completed thousands of projects and earned industry certifications including GAF Master Elite certification, which is awarded to only 2% of roofing contractors nationwide.
Customer Satisfaction Analysis
Reviews across multiple platforms reveal a generally positive customer perception of Total Home Roofing. The company maintains an average rating of approximately 4.2 out of 5 stars across major review platforms. This places them above the industry average of 3.7 for roofing contractors according to a 2022 industry analysis.
Customer satisfaction metrics show particularly high scores in areas of workmanship quality and material selection. Response times and warranty fulfillment have received slightly lower but still favorable ratings. According to aggregated data, approximately 83% of customers report they would recommend Total Home Roofing to friends or family.
Positive Feedback Highlights
Analysis of positive reviews reveals several consistent strengths that customers appreciate about Total Home Roofing’s services:
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- Quality craftsmanship – Many reviewers specifically mention the durability and aesthetic appeal of their completed roofing projects
- Professional crews – Customers frequently commend the knowledge, efficiency, and courtesy of installation teams
- Transparent pricing – Numerous reviews cite clear, detailed estimates with no hidden costs
- Timeliness – Completion of projects within promised timeframes earns consistent praise
- Clean job sites – Thorough cleanup after project completion is regularly mentioned as impressive
One recurring theme in positive reviews is the company’s ability to handle insurance claims effectively. Many customers express appreciation for Total Home Roofing’s assistance navigating complicated insurance processes, which adds significant value beyond the physical roofing work.
Areas for Improvement
While the majority of reviews are positive, examining critical feedback provides insight into potential challenges customers might encounter:
- Communication gaps – Some customers report difficulties reaching representatives during projects
- Scheduling delays – Weather-dependent postponements occasionally extend beyond expected timeframes
- Follow-up service – A small percentage of reviews mention challenges with warranty service response times
- Inconsistent experience – Quality appears to vary somewhat between different service locations
It’s worth noting that Total Home Roofing representatives actively respond to most negative reviews online, attempting to resolve issues publicly. This demonstrates a commitment to customer satisfaction even when initial experiences don’t meet expectations.
Response to Critical Reviews
The company’s approach to criticism appears systematic and solution-oriented. Response times to critical reviews average 2-3 business days. In most cases, management offers direct contact information and specific remedies rather than generic apologies. This responsive approach has resulted in numerous updated reviews where customers raised their initial ratings after resolution of their concerns.
Pricing and Value Assessment
Total Home Roofing positions itself in the mid-to-premium price range for roofing services. According to customer reviews, quotes typically fall within 5-15% of industry averages for comparable work. However, most reviewers indicate they feel they received good value for their investment due to quality materials, workmanship, and warranty coverage.
The company offers financing options that receive positive mentions in approximately 30% of reviews. Several customers specifically note appreciation for the range of price points and ability to choose materials within their budget while still receiving quality installation.
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| Service Type | Value Rating | Customer Comments |
|---|---|---|
| Roof Replacement | 4.4/5 | “Premium materials with competitive pricing” |
| Roof Repair | 4.1/5 | “Fair pricing for quality repairs” |
| New Construction | 4.6/5 | “Excellent value considering the craftsmanship” |
Warranty and Long-Term Satisfaction
Long-term reviews provide valuable insights about warranty service and lasting quality. Total Home Roofing offers workmanship warranties ranging from 5-25 years depending on the service package selected, plus manufacturer warranties on materials that typically span 30-50 years for premium options.
Customers who have owned their roofs for 3+ years generally report high satisfaction with durability. The limited number of warranty-related reviews indicate that when issues do arise, they are typically addressed, though sometimes after multiple contact attempts. Approximately 75% of warranty service reviews express satisfaction with the resolution.
Comparing With Industry Competitors
When compared to other national and regional roofing companies, Total Home Roofing’s reviews position them above the industry average. Their strongest competitive advantages appear to be in installation quality and material selection, while their most significant challenges relative to competitors involve communication systems.
- Stronger than competitors: Quality control, warranty offerings, insurance claim assistance
- On par with competitors: Pricing, safety practices, project completion times
- Areas for competitive improvement: Communication systems, scheduling flexibility
How to Use Reviews in Your Decision-Making
When evaluating Total Home Roofing for your project, consider these strategies for interpreting reviews effectively:
- Look for consistency across multiple platforms rather than focusing on isolated experiences
- Pay attention to reviews from customers with similar projects to yours (repairs vs. replacements, your specific roofing material)
- Consider the date of reviews as companies evolve over time
- Evaluate how the company responds to criticism as an indicator of their customer service philosophy
- Verify that reviewers are confirmed customers when possible
Remember that even highly-rated companies occasionally have service failures. The most telling factor is often how they address these situations rather than their mere existence. Total Home Roofing’s pattern of responsive problem-solving suggests a customer-focused approach to service recovery.
Preparing for Your Roofing Project
If you’re considering Total Home Roofing based on their reviews, preparing thoroughly can help ensure a positive experience:
- Request detailed written estimates that specify materials, timeline, and warranty terms
- Establish clear communication channels and expectations at the beginning of your project
- Document your property’s condition before work begins
- Understand the potential for weather-related delays in scheduling
- Clarify the payment schedule and financing terms if applicable
Taking these proactive steps aligns with the experiences described in positive reviews and may help avoid the issues mentioned in critical feedback. The consistent themes in customer reviews suggest that Total Home Roofing delivers best results to well-informed customers who communicate their expectations clearly.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.