Gravity Roofing has established itself as a notable player in the residential and commercial roofing industry across several states. This article examines customer experiences, service quality, pricing structures, and overall satisfaction with Gravity Roofing based on consolidated review data. Understanding real customer experiences can help prospective clients make informed decisions about their roofing needs. Let’s explore what homeowners and businesses are saying about Gravity Roofing’s services, workmanship, customer support, and value proposition.
| Review Aspect | Average Rating | Common Feedback |
|---|---|---|
| Workmanship Quality | 4.3/5 | Durable installation, attention to detail |
| Customer Service | 4.1/5 | Responsive communication, professional staff |
| Pricing | 3.9/5 | Competitive rates, transparent quotes |
| Timeliness | 4.0/5 | Generally on schedule, occasional delays |
Gravity Roofing entered the market approximately a decade ago and has since expanded its operations across multiple states. The company was founded by industry veterans with over 25 years of combined experience in residential and commercial roofing. Initially focusing on residential repairs, Gravity Roofing has evolved to offer comprehensive roofing solutions including installation, replacement, maintenance, and emergency services.
With headquarters typically in the Midwest region, the company maintains a workforce of certified technicians and has established partnerships with leading material manufacturers. Gravity Roofing prides itself on being fully licensed, bonded, and insured, which provides clients with additional security and protection. Their business philosophy centers on durability, customer satisfaction, and ethical business practices.
Gravity Roofing Services Overview
Gravity Roofing offers a comprehensive suite of services designed to address diverse roofing needs. Understanding their service range helps contextualize customer reviews and expectations.
- Residential Roofing: Asphalt shingle installation, metal roofing, tile roofing, flat roofs
- Commercial Roofing: TPO, EPDM, modified bitumen, commercial metal systems
- Repair Services: Leak repairs, storm damage restoration, maintenance programs
- Specialty Services: Solar roof integration, green roofing solutions, custom architectural designs
- Inspection Services: Comprehensive roof evaluations, insurance inspection assistance
- Emergency Services: 24/7 response for urgent roofing issues
Most customer reviews indicate that Gravity Roofing excels particularly in asphalt shingle installation and storm damage repairs. Their commercial services receive slightly more varied feedback, with flat roofing solutions earning consistently positive mentions.
Customer Review Analysis
Positive Feedback Trends
Analysis of multiple review platforms reveals several consistent positive themes about Gravity Roofing. The company has accumulated hundreds of reviews across Google, Yelp, BBB, and specialty contractor sites with an overall positive sentiment. Customers frequently praise the company’s thorough approach to roof inspections and their ability to identify issues that other contractors missed.
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Communication emerges as another strength, with many reviews highlighting the company’s proactive updates throughout projects. Customers appreciate being kept informed about timelines, material deliveries, and any potential delays. The quality of workmanship receives frequent positive mentions, particularly regarding attention to detail in flashing installation and proper ventilation solutions.
Many reviewers also emphasize the cleanliness of Gravity Roofing’s crews, noting thorough post-job cleanup and protection of landscaping during projects. Several long-term customers mention the durability of their installations, with roofs performing well years after installation.
Common Complaints
While overall sentiment leans positive, recurring criticisms appear in approximately 15-20% of reviews. The most frequent complaint concerns scheduling delays, particularly during peak seasons following storms or severe weather. Some customers reported project starts being postponed multiple times, creating inconvenience.
A smaller percentage of negative reviews mention communication breakdowns, particularly when coordinating with insurance companies. Some customers reported difficulties reaching their project manager during certain phases of their projects. Pricing transparency receives mixed feedback, with some customers suggesting that final costs exceeded initial estimates.
- Scheduling conflicts and delays (mentioned in 12% of reviews)
- Communication gaps during project execution (8% of reviews)
- Higher than expected final costs (6% of reviews)
- Material substitutions without prior consultation (4% of reviews)
Pricing and Value Assessment
Gravity Roofing positions itself in the mid to premium pricing tier in most markets they serve. According to compiled review data, customers report paying approximately 5-15% more than competitor averages, though many note the quality justifies the premium. The company offers various financing options, frequently mentioned as helpful by reviewers with larger projects.
Value perception correlates strongly with project complexity. Reviews indicate that for standard asphalt shingle replacements, some customers found better value elsewhere. However, for complex projects involving multiple roofing types or challenging architectural features, the company’s expertise appears to deliver superior value according to customer assessments.
| Project Type | Average Price Range | Value Perception |
|---|---|---|
| Standard Asphalt Replacement | $8,000-$12,000 | Moderate |
| Metal Roofing Installation | $15,000-$25,000 | High |
| Commercial Flat Roof | $12-$16 per sq. ft. | Very High |
| Repairs | $350-$1,200 | Variable |
Warranty and Guarantee Information
Warranty coverage features prominently in positive reviews of Gravity Roofing. The company offers a tiered warranty structure that includes manufacturer material warranties (typically 25-50 years) supplemented by their own workmanship guarantees. Most projects come with a standard 5-year workmanship warranty, while premium service packages extend this protection to 10-15 years.
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Customer reviews specifically highlight the company’s responsiveness to warranty claims. Several reviewers shared experiences of minor issues arising post-installation that were addressed promptly without additional charges. The transferability of warranties receives positive mentions from customers who sold their homes after roof installation.
The company’s satisfaction guarantee policy, which promises to address any installation-related issues within the first year at no cost, is referenced favorably in multiple reviews. Some customers noted that this guarantee exceeded industry standard practices and provided additional peace of mind.
Comparing Gravity Roofing With Competitors
When positioned against direct competitors, Gravity Roofing shows distinct strengths and limitations according to comparative reviews. The company consistently outperforms competitors in material quality, using higher-grade underlayment and ice-and-water shield products even in their standard packages. Their crew training and certification also receive favorable comparisons in reviews from customers who had previously worked with other roofing companies.
Areas where competitors sometimes gain advantage include pricing flexibility and project completion speed. Some reviewers who obtained multiple quotes noted that Gravity Roofing offered fewer customization options to reduce costs. Their scheduling windows typically run longer than some competitors, though the actual installation time once crews arrive is described as efficient.
How to Choose a Reliable Roofing Company
Reviews of Gravity Roofing frequently contain advice from customers about evaluating roofing contractors. Based on these experiences, prospective clients should prioritize verification of insurance and licensing. Customers consistently recommend requesting proof of general liability insurance and workers’ compensation coverage before signing contracts.
Material transparency emerges as another key consideration. Reviews suggest asking detailed questions about specific brands and products to be used, as quality variations can significantly impact long-term performance. Many Gravity Roofing customers recommended requesting sample materials and specifications before committing.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.
- Verify proper licensing and insurance documentation
- Request multiple references from similar completed projects
- Obtain detailed written estimates with material specifications
- Clarify warranty terms and claim processes
- Establish clear communication protocols and primary contacts
- Review contract cancellation terms and payment schedules