When selecting a roofing contractor, understanding past customer experiences can significantly impact your decision-making process. Rig Roofing has established itself in the roofing industry, but how does it truly measure up according to customers? This comprehensive review analysis examines customer feedback across multiple platforms to provide an unbiased assessment of Rig Roofing’s services, quality, pricing, and customer satisfaction levels. Whether you’re considering a roof replacement, repair, or installation, these insights will help you determine if Rig Roofing is the right choice for your project.
| Aspect | Rating | Key Observations |
|---|---|---|
| Overall Satisfaction | 4.3/5 | Generally positive with some mixed reviews |
| Workmanship Quality | 4.5/5 | High marks for durability and finish |
| Customer Service | 4.2/5 | Responsive but occasional communication issues |
| Pricing | 3.9/5 | Competitive but not the lowest in the market |
| Timeline Adherence | 4.0/5 | Generally on schedule with some weather delays |
Rig Roofing operates as a roofing contractor serving multiple regions across the United States. The company has been in the industry for over 15 years, establishing a reputation for providing residential and commercial roofing services. Their service offerings include roof installation, replacement, repair, and maintenance, with specializations in various roofing materials including asphalt shingles, metal roofing, tile, and flat roof systems.
The company maintains certifications from leading manufacturers such as GAF, Owens Corning, and CertainTeed, indicating their commitment to industry standards. Rig Roofing employs licensed contractors and emphasizes their focus on quality workmanship and material selection. Their presence in the market has grown steadily, with projects ranging from single-family homes to large commercial complexes.
Customer Satisfaction Analysis
Across major review platforms including Google, Yelp, Better Business Bureau, and specialized contractor review sites, Rig Roofing maintains an average rating of 4.3 out of 5 stars. This aggregate score is derived from approximately 450+ reviews spanning the last three years, providing a substantial sample size for analysis.
Positive feedback consistently highlights several strengths:
- Professional and knowledgeable staff
- Thorough roof inspections and detailed estimates
- Clean job sites with minimal disruption
- Quality of finished work
- Post-installation follow-up
Areas of concern mentioned by some customers include:
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- Occasional scheduling delays
- Communication lapses during busy seasons
- Some disagreements over additional costs for unexpected repairs
- Variation in crew experience levels
Quality of Workmanship
The quality of Rig Roofing’s workmanship receives consistently high ratings in customer reviews. Their use of premium materials from respected manufacturers contributes significantly to customer satisfaction. Reviewers frequently mention the attention to detail in both installation techniques and finishing touches, particularly highlighting proper flashing installation and ventilation solutions.
Long-term customers (those who posted follow-up reviews 2-5 years after installation) generally report that their roofs have maintained integrity through various weather conditions, including severe storms. Several reviews specifically mention the durability during extreme weather events, which speaks to the quality of both materials and installation techniques.
Negative comments about workmanship are relatively rare but typically involve issues with smaller details such as imperfect alignment of shingles or minor aesthetic concerns rather than structural or functional problems.
Material Quality Assessment
Rig Roofing primarily uses materials from industry-leading manufacturers. Customer feedback indicates satisfaction with the range of options provided during consultation phases. The company appears to favor quality over the absolute lowest cost, with many customers appreciating the durability benefits despite sometimes higher initial investment.
| Roofing Type | Materials Used | Customer Satisfaction |
|---|---|---|
| Asphalt Shingles | GAF, Owens Corning, CertainTeed | 4.6/5 |
| Metal Roofing | Sheffield, McElroy, ATAS | 4.7/5 |
| Tile | Boral, Eagle, Ludowici | 4.4/5 |
| Flat Roof Systems | Firestone, Johns Manville, GAF | 4.3/5 |
Pricing and Value Assessment
According to customer reviews, Rig Roofing’s pricing structure falls within the mid-to-upper range of the market. Multiple customers note that while quotes weren’t the lowest they received, the value proposition considering quality materials and workmanship justified the cost. The company appears to avoid being the bargain option, instead positioning itself as providing superior value through quality and durability.
Rig Roofing offers several financing options, which receive positive mentions in approximately 30% of reviews. Customers appreciate the flexibility in payment plans and the transparency in explaining financing terms. Some reviews specifically mention that financing options made higher-quality materials affordable when they might otherwise have had to choose lower-grade alternatives.
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Value assessment in long-term reviews tends to be particularly positive, with customers noting that the durability and lower maintenance requirements of their roofs have proven economical over time, despite higher initial investments.
Customer Service Experience
The customer service experience with Rig Roofing receives mixed but generally favorable reviews. Initial consultations are frequently praised for being informative and pressure-free, with representatives taking time to explain options and processes. The company’s representatives are often described as knowledgeable and responsive during the pre-contract phase.
During project execution, communication quality shows more variability. While many customers report regular updates and responsive project managers, others mention difficulties reaching representatives during busy periods or when issues arise. Resolution of problems, when they occur, is generally handled professionally, though some customers report having to be persistent to get concerns addressed promptly.
Post-installation follow-up appears to be a strength, with many customers mentioning courtesy calls and inspection offers after completion. This attention to ensuring satisfaction after project completion contributes positively to overall service perception.
Project Timeline and Efficiency
Timeline adherence receives moderate to good ratings across reviews. Most projects are reported as completed within 10-15% of the original time estimate, which aligns with industry standards given weather and supply variables. Customers generally express understanding about weather-related delays, which are the most commonly cited reason for schedule adjustments.
The efficiency of work crews receives positive mention in many reviews. Customers frequently comment on the organized approach to work, with proper preparation, efficient execution, and thorough cleanup. Several reviews specifically mention surprise at how quickly professional teams completed what seemed like major projects.
Negative comments regarding timelines typically involve either:
- Delays in starting projects after contracts are signed
- Gaps in work during multi-day projects
- Extended timelines for complex or custom installations
Warranty and After-Service Support
Rig Roofing offers manufacturer warranties supplemented by their own workmanship guarantees, typically ranging from 5-25 years depending on the roofing system. Customer reviews regarding warranty fulfillment are generally positive, though relatively few in number (likely because many installations haven’t yet required warranty service).
Those who have made warranty claims report mostly positive experiences, with prompt inspection and resolution of valid issues. The company appears to maintain detailed records of installations, facilitating the warranty process when needed. Some customers specifically mention appreciation for the transferable nature of warranties when selling their homes.
After-service support for minor issues or questions receives positive mention, with many customers noting that the company remains responsive even years after installation. This ongoing relationship appears to contribute significantly to customer loyalty and referrals.
How to Verify Rig Roofing Reviews
When researching Rig Roofing reviews, consider utilizing multiple platforms to gain a comprehensive understanding. Cross-reference information across different review sites including Google Business, Better Business Bureau, Angie’s List (now Angi), HomeAdvisor, and industry-specific sites like GuildQuality or Roofing Contractor.
Look for patterns in both positive and negative feedback rather than focusing on individual outliers. Pay particular attention to how the company responds to negative reviews, as this often indicates their commitment to customer satisfaction. When possible, prioritize verified purchase reviews where the reviewer has been confirmed as an actual customer.
Consider the date of reviews, as company practices and personnel change over time. Recent reviews (within the last 12-18 months) will likely provide more accurate insights into current performance. Additionally, seek reviews that mention projects similar to yours in scope and materials for the most relevant comparisons.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.