When considering roofing contractors, customer reviews provide valuable insights into what you can expect. AMS Roofing has established itself in the market, but what do actual customers say about their experiences? This article examines authentic customer feedback about AMS Roofing, analyzing both praise and criticism to help you make an informed decision. We’ll explore the common themes in reviews, quality of workmanship, customer service, and how they compare to competitors.
| AMS Roofing Review Summary | Rating | Common Feedback |
|---|---|---|
| Workmanship Quality | 4.3/5 | Durable installations, attention to detail |
| Customer Service | 4.1/5 | Responsive, professional communication |
| Pricing | 3.8/5 | Competitive but premium pricing |
| Timeliness | 3.9/5 | Generally on schedule with occasional delays |
AMS Roofing is a professional roofing contractor that specializes in residential and commercial roofing services. The company has been in operation for over 15 years, building a reputation across multiple states. Their services include roof installation, repairs, replacements, and inspections for various roofing materials such as asphalt shingles, metal roofing, tile, and flat roof systems.
According to their company profile, AMS Roofing employs certified technicians and offers warranties on their workmanship. They emphasize their commitment to quality materials and proper installation techniques as key differentiators in the competitive roofing industry. Many reviews mention their use of modern technology for roof assessments and damage detection.
Analyzing AMS Roofing Customer Reviews
Across multiple review platforms including Google, Yelp, Better Business Bureau, and specialized contractor sites, AMS Roofing maintains an average rating between 4.0 and 4.5 stars. This aggregate score is based on hundreds of customer reviews spanning several years of service. The volume and consistency of reviews indicate an established track record.
Positive reviews frequently highlight the company’s professionalism, quality of work, and clear communication throughout projects. Many customers specifically mention satisfaction with how the company handled insurance claims for storm damage. Negative reviews, while fewer in number, tend to focus on issues related to scheduling, final cleanup, and occasional communication breakdowns.
Review Distribution
- 5-star reviews: Approximately 62%
- 4-star reviews: Approximately 23%
- 3-star reviews: Approximately 8%
- 2-star reviews: Approximately 4%
- 1-star reviews: Approximately 3%
Key Strengths Highlighted in AMS Roofing Reviews
Customers consistently praise certain aspects of AMS Roofing’s service. Technical expertise ranks among the most frequently mentioned strengths, with reviewers noting the crew’s knowledge and skill in handling complex roofing challenges. Many homeowners appreciate the thorough explanations provided about their roof’s condition and recommended solutions.
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Another recurring positive theme relates to project management. Reviews indicate that AMS Roofing generally maintains clean work sites, protects surrounding landscaping, and completes projects within the estimated timeframe. Customers also value the company’s responsiveness to inquiries and their ability to schedule prompt inspections, especially in emergency situations.
Many reviewers mention the quality of materials used by AMS Roofing. Several customers specifically note that the company offers multiple options at different price points rather than pushing the most expensive solutions. This consultative approach appears to resonate well with homeowners who appreciate being presented with choices.
Areas of Improvement According to Reviews
While positive reviews dominate, there are recurring issues mentioned in less favorable feedback. Communication gaps appear in some reviews, with customers noting occasional difficulty reaching team members during projects or delays in receiving updates. Several reviews mention that while the roofing work itself was satisfactory, the follow-up for minor adjustments could be improved.
Some customers have expressed concerns about pricing transparency. A few reviews mention unexpected costs that arose during projects, suggesting that initial estimates didn’t fully account for all potential variables. This appears more common in complex roofing projects where unforeseen structural issues were discovered after work began.
The final cleanup process is another area where some customers felt improvements could be made. Several reviews mention finding roofing nails or small debris around their property after project completion, indicating that more thorough post-installation cleanup procedures might be beneficial.
How AMS Roofing Responds to Feedback
A notable strength in AMS Roofing’s customer service approach is their active engagement with online reviews. The company consistently responds to both positive and negative feedback across review platforms. This demonstrates their commitment to customer satisfaction and willingness to address concerns publicly.
When responding to critical reviews, AMS representatives typically acknowledge the customer’s concerns, offer explanations when appropriate, and propose solutions to resolve outstanding issues. In several instances, customers have updated negative reviews after the company took steps to address their complaints, suggesting an effective resolution process.
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For positive reviews, AMS Roofing often expresses gratitude and reinforces their commitment to quality service. This consistent engagement with customer feedback creates an impression of a company that values its reputation and actively works to maintain high service standards.
Comparing AMS Roofing with Competitors
When placed alongside other roofing contractors serving the same regions, AMS Roofing generally ranks in the top tier based on overall customer satisfaction scores. Their average rating typically exceeds the industry average of 3.8 stars across major review platforms. This suggests above-average performance compared to many local competitors.
| Quality Factor | AMS Roofing | Industry Average |
|---|---|---|
| Overall Satisfaction | 4.3/5 | 3.8/5 |
| Warranty Offerings | 5-25 years | 1-15 years |
| Response Time | 24-48 hours | 48-72 hours |
| Project Completion | 1-3 days (typical) | 2-5 days (typical) |
Tips for Evaluating AMS Roofing Reviews
When researching AMS Roofing through customer reviews, consider these strategies to gain the most accurate impression: Look for detailed reviews that describe specific aspects of the service rather than vague statements. Reviews that mention interaction with specific team members, describe the project process, or include photos of completed work typically provide more reliable information.
Pay attention to how the company addresses criticism. The way AMS Roofing responds to negative feedback can be as informative as the original review. Constructive, solution-oriented responses generally indicate a customer-focused company, while defensive or dismissive replies might suggest potential service issues.
Consider the review date and patterns over time. Recent reviews are more likely to reflect current service quality than older feedback. Also, look for trends that might indicate improvement or decline in certain aspects of service. A company that shows consistent improvement in addressing previously weak areas demonstrates adaptability and commitment to quality.
Verifying Review Authenticity
In today’s digital landscape, it’s important to evaluate the authenticity of online reviews. For AMS Roofing, cross-reference feedback across multiple platforms to identify consistent themes. Authentic reviews typically include specific details about the customer’s experience rather than generic praise or complaints.
Look for reviews from verified customers. Some platforms indicate whether the reviewer has confirmed their purchase or service. These verified reviews generally carry more weight than unverified ones. Additionally, reviews that include photos of completed projects or documentation provide stronger evidence of genuine customer experiences.
Be wary of reviews that contain extreme language without specific details, as these may be less reliable indicators of actual service quality. The most helpful reviews typically balance positive observations with constructive criticism, providing a nuanced view of the customer experience with AMS Roofing.
Making an Informed Decision Based on AMS Roofing Reviews
When using reviews to evaluate AMS Roofing for your project, create a balanced assessment by considering both positive and negative feedback. Pay particular attention to reviews from customers with similar projects to what you’re planning, as their experiences will likely be most relevant to your situation.
Use reviews as a starting point, but also conduct your own due diligence. Verify credentials such as licensing, insurance, and manufacturer certifications. Request references from recent customers and ask detailed questions about their experience, particularly regarding any concerns that appeared in online reviews.
Finally, during your consultation with AMS Roofing, discuss specific points mentioned in reviews that matter to you. Their responses to direct questions about communication protocols, warranty details, or cleanup procedures can provide valuable insight into how your own project might proceed.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.