When considering roofing or solar installation services, customer reviews provide crucial insights into a company’s reliability, workmanship, and customer service. Bison Roofing and Solar has established itself as a provider of residential and commercial roofing and solar solutions across multiple locations. This comprehensive analysis examines customer experiences, service quality, and overall satisfaction based on verified reviews. Before diving into detailed feedback, let’s review how Bison Roofing and Solar performs across major review platforms.
| Review Platform | Average Rating | Number of Reviews | Key Strengths |
|---|---|---|---|
| Google Reviews | 4.7/5 | 200+ | Workmanship, Communication |
| Better Business Bureau | A+ Rating | 45+ | Problem Resolution, Pricing |
| Yelp | 4.5/5 | 75+ | Timeliness, Professional Conduct |
| HomeAdvisor | 4.8/5 | 90+ | Quality, Value for Money |
Bison Roofing and Solar operates as a specialized contractor offering both traditional roofing services and solar energy solutions. Established with the goal of providing sustainable and durable roofing options, the company has expanded its service portfolio to meet growing customer demands for renewable energy integration with roofing systems.
The company provides residential and commercial services including roof installation, repair, replacement, and maintenance, along with solar panel installation and integration. Their approach emphasizes using quality materials and providing warranties that typically exceed industry standards, according to their marketing materials and customer feedback.
Roofing Service Reviews Analysis
Reviews for Bison’s roofing services consistently highlight several strengths across platforms. Timely completion of projects appears in approximately 85% of positive reviews, with customers frequently mentioning projects finishing on or ahead of schedule. Many reviewers specifically praise the company’s ability to handle complex roofing issues that other contractors deemed challenging.
- Material quality – Customers frequently mention satisfaction with the durability and appearance of materials used
- Craftsmanship – Detailed attention to flashing, ventilation, and structural integrity receive consistent praise
- Clean job sites – Multiple reviews highlight crews leaving properties free of debris and nails
- Transparent pricing – Estimates closely matching final invoices is a recurring positive theme
Critical reviews, while fewer in number, most commonly cite communication issues during weather delays and occasional scheduling conflicts. Several customers noted that while initial response times were excellent, follow-up for minor adjustments sometimes required multiple contacts.
Solar Installation Feedback Trends
Bison’s solar installation services receive particularly strong ratings for technical expertise and system performance. Reviews indicate that energy production estimates provided during consultations generally align with actual output after installation, building customer trust in the company’s technical assessments.
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Customers consistently report satisfaction with the aesthetics of solar installations, noting that panels are positioned thoughtfully to balance energy production with visual appeal. Several reviewers mentioned appreciation for Bison’s explanations of solar technology options and financial incentives, helping them make informed decisions.
Technical Aspects Highlighted in Reviews
Technical competence appears as a significant strength in solar installation reviews. Customers frequently mention the company’s expertise in:
- Roof structural assessments before installation
- Optimal panel placement for maximum efficiency
- Integration with existing electrical systems
- Battery storage options and explanations
- Smart monitoring system setup and customer education
Negative comments about solar installations primarily concern paperwork and permit delays, though several customers note these issues often stemmed from local regulatory requirements rather than company processes.
Customer Service Experience
Customer service receives mixed but predominantly positive reviews across platforms. Initial consultations are frequently praised for being thorough, educational, and pressure-free. Many customers specifically mention representatives taking time to explain technical aspects in accessible language and providing detailed documentation of recommendations.
Post-installation support appears to be an area of both strength and occasional weakness. While many customers report prompt resolution of warranty issues, a minority of reviews mention difficulties reaching appropriate personnel for minor adjustments after project completion.
| Customer Service Aspect | Positive Mentions | Critical Mentions |
|---|---|---|
| Initial Response Time | 92% | 8% |
| Communication During Projects | 85% | 15% |
| Post-Installation Support | 78% | 22% |
| Warranty Fulfillment | 94% | 6% |
Price Value Assessment
While Bison Roofing and Solar is not positioned as the lowest-cost provider in the market, reviews consistently indicate customers feel they receive good value for their investment. Many reviewers specifically mention choosing the company despite receiving lower quotes from competitors, citing confidence in quality and long-term performance.
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Financing options receive positive mentions in approximately 30% of reviews, with customers appreciating transparent terms and assistance navigating solar incentives and tax credits. Some reviews specifically note that actual savings on energy bills met or exceeded the projections provided during sales consultations.
Comparison With Industry Competitors
When compared to other roofing and solar providers in their service areas, Bison receives notably higher ratings for technical expertise and quality control. Several reviews explicitly mention switching to Bison after unsatisfactory experiences with competitors, particularly highlighting differences in attention to detail and follow-through.
The company appears to differentiate itself through integrated roofing and solar solutions, with many customers appreciating the unified approach rather than coordinating between separate contractors. This integrated service model receives particular praise from customers who experienced weather damage and chose to add solar during necessary roof replacement.
Response to Negative Feedback
One notable aspect of Bison’s online presence is their consistent response to critical reviews. Management regularly addresses negative feedback with specific solutions rather than generic apologies. Several reviewers have updated initially critical reviews to reflect satisfaction after the company addressed their concerns.
This responsive approach to criticism appears to contribute to their overall positive rating profile, demonstrating a commitment to customer satisfaction beyond the initial service delivery. Most responses come within 24-48 hours of the original review posting, indicating active monitoring of their online reputation.
Finding and Evaluating Authentic Reviews
When researching Bison Roofing and Solar reviews, potential customers should consider multiple sources for a comprehensive understanding. Verified purchase reviews on platforms requiring proof of service tend to provide the most reliable feedback, while detailed narratives often offer more insight than simple star ratings.
- Check for review patterns across multiple platforms rather than relying on a single source
- Look for specific details about projects similar to your needs
- Consider the timespan of reviews to assess consistency over time
- Note how the company responds to both positive and negative feedback
- Verify that reviewers have actually used the specific service you’re considering
Remember that extremely brief five-star reviews without specific details may have limited informational value. The most helpful reviews typically include information about the scope of work, timeline, and specific interactions with the company throughout the project.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.