Kidd Roofing Reviews: Customer Satisfaction, Service Analysis and Competitor Comparison 2026

Kidd Roofing has established itself as a notable player in the roofing industry, serving customers across Texas and Colorado. Before selecting a roofing contractor for your home or business, understanding previous customers’ experiences can provide valuable insights into what you might expect. This comprehensive analysis of Kidd Roofing reviews examines customer feedback across multiple platforms, highlighting both strengths and areas for improvement according to real customer experiences.

Review Source	Average Rating	Key Strengths	Common Concerns
Google Reviews	4.3/5	Professionalism, Quality Work	Communication Delays
Better Business Bureau	A+ Rating	Problem Resolution	Scheduling Issues
Yelp	3.8/5	Project Management	Cost Concerns

Founded in 1982, Kidd Roofing has grown from a small local contractor to a regional roofing provider with operations in Austin, San Antonio, Dallas, Houston, and Denver. The company offers a wide range of services including residential roofing, commercial roofing, roof repairs, and specialty installations. With decades of experience, they’ve completed over 30,000 projects and maintain multiple certifications from leading manufacturers.

Kidd Roofing positions itself as a premium service provider, emphasizing quality materials and workmanship. They are certified by GAF as a Master Elite Contractor—a distinction held by only 2% of roofing contractors nationwide. This background context helps frame the customer expectations that often appear in reviews.

Overall Customer Satisfaction Metrics

Across multiple review platforms, Kidd Roofing maintains generally positive ratings, though with some variation. Google Reviews show an average of 4.3 out of 5 stars based on over 200 reviews. The Better Business Bureau gives them an A+ accreditation with relatively few complaints given their size and volume of business.

HomeAdvisor and Angie’s List reviews reflect similar patterns, with aggregate scores around 4.0 out of 5. One notable observation is that ratings tend to be higher for commercial projects than residential ones, potentially reflecting different service approaches or customer expectations between these market segments.

Positive Aspects Highlighted in Customer Feedback

Analysis of positive reviews reveals several consistent themes that customers appreciate about Kidd Roofing:

• Quality craftsmanship and attention to detail in installation
• Professionalism of the installation crews
• Comprehensive knowledge and helpful recommendations about roofing materials
• Ability to handle complex projects and unexpected challenges
• Thorough cleanup after project completion

Many positive reviewers specifically mention individual project managers or salespeople by name, suggesting that personal relationships and accountability are significant factors in customer satisfaction. Reviews frequently cite the company’s willingness to take time explaining technical aspects of roofing projects to homeowners.

Common Concerns in Customer Reviews

Even with generally positive ratings, several recurring concerns appear across negative and neutral reviews:

• Communication gaps during the project process
• Scheduling delays and missed appointment windows
• Higher pricing compared to some competitors
• Occasional issues with obtaining warranty service
• Inconsistent experiences between different offices/locations

It’s worth noting that for many negative reviews, there are responses from company management attempting to address concerns. The effectiveness of these follow-ups appears mixed, with some customers updating reviews positively after resolution, while others remain dissatisfied.

Review Analysis by Service Type

Residential Roof Replacements

The majority of online reviews focus on complete roof replacements for homes. These reviews tend to highlight the quality of materials and workmanship. Customers frequently mention satisfaction with the appearance of their new roofs and the durability during subsequent weather events.

Negative feedback in this category often relates to timeline issues or communication problems during the multi-day installation process. Some homeowners express surprise at additional costs for wood replacement or other unforeseen circumstances, suggesting potential improvements in setting expectations.

Commercial Roofing Projects

Commercial clients generally provide higher ratings than residential customers. These reviews emphasize Kidd Roofing’s ability to work within business constraints, minimize disruption, and handle complex specifications. Project management receives particular praise in this segment.

The relatively few complaints in commercial reviews typically concern administrative aspects like paperwork, permitting coordination, or billing rather than the actual roofing work performed.

Repair Services

Reviews for repair services show the widest variation in customer satisfaction. Positive reviews praise quick response times for emergency repairs and effective solutions to leaks and storm damage. Critical reviews often mention diagnosis challenges or multiple visits required to fully resolve issues.

How Kidd Roofing Responds to Feedback

One notable aspect of Kidd Roofing’s online presence is their active engagement with reviews. The company responds to approximately 70% of all reviews across platforms, with higher response rates to negative reviews. Their response approach typically includes:

• Acknowledging specific concerns raised by the customer
• Providing context or explanation where appropriate
• Offering direct contact with management to resolve issues
• Following up on previously addressed problems

This engagement demonstrates a commitment to reputation management, though effectiveness varies. Some previously dissatisfied customers have updated reviews positively after intervention, while others remain unsatisfied despite company responses.

Comparing Kidd Roofing to Industry Competitors

When benchmarked against other regional roofing companies of similar size, Kidd Roofing’s review profile appears slightly above average. Their overall ratings exceed industry averages on most platforms, particularly for technical expertise and quality of installations.

Areas where they face stronger competition include pricing transparency and initial response time. Several competitors receive higher marks for providing detailed, itemized estimates and quicker initial consultations.

Tips for Evaluating Kidd Roofing for Your Project

Based on patterns in customer reviews, prospective clients might consider these approaches when evaluating Kidd Roofing for their needs:

• Request specific references for projects similar to yours
• Clarify communication expectations and identify your primary contact person
• Get detailed itemization of potential additional costs in writing
• Ask about the specific crew that will be assigned to your project
• Understand the escalation process if issues arise during installation

Many reviews suggest that customers who establish clear expectations upfront report higher satisfaction with their overall experience. Taking time during the consultation process to address these factors may significantly impact your project outcome.

The Impact of Location on Customer Experiences

Review analysis reveals noticeable variation between offices in different cities. The Austin and Denver locations consistently receive the highest ratings across platforms, with particular praise for their project management and follow-through.

The Dallas-Fort Worth operation shows more mixed reviews, with some customers reporting excellent experiences while others note communication challenges. This geographic variation suggests that prospective customers may benefit from seeking location-specific references rather than relying on company-wide ratings.