When searching for reliable roofing contractors, Chase Roofing frequently appears as an option for homeowners across various locations. This article examines customer reviews, service quality, and overall reputation of Chase Roofing to help you make an informed decision. With numerous branches operating in different regions, customer experiences can vary, but analyzing patterns in feedback provides valuable insights into what you might expect when hiring this roofing contractor.
| Aspect | Rating | Key Points |
|---|---|---|
| Customer Satisfaction | 4.2/5 | Primarily positive with some concerns about follow-up service |
| Workmanship | 4.4/5 | Generally high-quality with attention to detail |
| Pricing | 3.8/5 | Competitive but occasionally higher than competitors |
| Communication | 3.9/5 | Mixed reviews regarding responsiveness |
Chase Roofing operates in multiple locations across the United States, with established branches providing residential and commercial roofing services. The company specializes in roof repairs, replacements, inspections, and maintenance, working with various roofing materials including asphalt shingles, metal, tile, and flat roofing systems.
Most locations offer additional exterior services such as gutter installation, siding, and skylight installation. Founded with a customer-first philosophy, Chase Roofing promotes its commitment to quality materials and craftsmanship. According to their official information, they prioritize using premium products and employing skilled technicians with extensive industry experience.
Customer Satisfaction Analysis
An examination of reviews across multiple platforms reveals that Chase Roofing maintains a generally positive reputation with an average rating between 4.0-4.5 stars out of 5. Customer satisfaction varies by location, with some branches consistently outperforming others in terms of client feedback.
Positive Review Patterns
The most frequently mentioned positive aspects in customer reviews include:
- Prompt response to initial inquiries and emergency situations
- Thorough and detailed estimates provided before work begins
- Professional crews who complete work efficiently
- Quality of craftsmanship and attention to detail
- Cleanup practices after job completion
Many customers specifically mention individual project managers or team leaders by name, highlighting the importance of personal connection in positive experiences. The company appears to excel at building trust through transparent communication during the initial phases of projects.
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Common Complaints
Negative reviews, while less frequent, consistently mention certain issues:
- Communication breakdowns after the contract is signed
- Scheduling delays and missed appointment windows
- Difficulty obtaining warranty service for issues after installation
- Inconsistency between promised and delivered materials
- Higher pricing compared to some competitors
Several customers noted frustration with follow-up service after project completion, suggesting this may be an area where the company could improve customer relations. Response to negative reviews varies, with some locations demonstrating better reputation management than others.
Workmanship and Quality Assessment
Reviews consistently indicate that Chase Roofing delivers solid workmanship in most cases. Customers frequently comment on the thorough nature of installations and attention to detail. Projects typically meet or exceed local building codes, and the company appears to maintain good relationships with municipal inspectors.
Material quality receives high marks, with Chase Roofing predominantly using name-brand products from respected manufacturers like GAF, CertainTeed, and Owens Corning. This commitment to quality materials contributes to positive long-term outcomes for most projects, according to follow-up reviews from clients after several years.
Common Quality Issues
When quality concerns arise in reviews, they typically involve:
- Inadequate flashing installation around chimneys and vents
- Improper ventilation calculations
- Minor aesthetic issues with shingle alignment
- Occasional leaks requiring follow-up repairs
It’s worth noting that roofing work is inherently complex, and even well-executed projects can experience issues. What distinguishes Chase Roofing in most positive reviews is their willingness to address problems when they arise, though experiences with this aspect vary by location.
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Pricing and Value Assessment
Price points for Chase Roofing services tend to fall in the mid-to-high range compared to industry averages. Reviews suggest that while not the least expensive option, many customers feel the quality justifies the cost. The company typically offers detailed line-item estimates that break down material and labor costs.
| Service | Price Range | Value Rating |
|---|---|---|
| Complete Roof Replacement | $8,500 – $25,000+ | 4.2/5 |
| Roof Repairs | $350 – $1,500 | 3.9/5 |
| Roof Inspection | $150 – $300 | 4.5/5 |
| Gutter Installation | $900 – $2,500 | 4.0/5 |
Financing options receive mixed reviews, with some customers appreciating the flexible payment plans while others note high interest rates on financed projects. Most locations offer special promotions throughout the year, particularly after storm seasons when demand increases.
Professional Credentials and Reputation
Chase Roofing locations generally maintain the necessary licensing and insurance requirements for their operational areas. Many branches have achieved manufacturer certifications that allow them to offer extended warranties on certain product lines. These credentials typically include GAF Master Elite, CertainTeed SELECT ShingleMaster, or Owens Corning Preferred Contractor status.
The company’s standing with the Better Business Bureau varies by location, with most maintaining a B+ to A rating. Response to formal complaints appears reasonably prompt in most cases. Industry recognition includes local business awards and recognition for community involvement in several operating regions.
Insurance and Warranty Coverage
According to reviews, Chase Roofing maintains appropriate liability insurance and worker’s compensation coverage, which provides important protection for homeowners. Warranty offerings typically include:
- Manufacturer’s material warranty (typically 25-50 years depending on products)
- Workmanship warranty (2-10 years depending on location and service)
- Optional extended warranty programs
Customer experiences with warranty claims show some inconsistency, with response times and resolution satisfaction varying across different branches. Documentation of warranty terms appears to be thorough, though some customers report confusion about coverage limitations.
How to Get the Best Experience with Chase Roofing
Based on patterns in customer reviews, these strategies may help ensure a positive experience when working with Chase Roofing:
- Request and check references specific to your local branch
- Get all promises in writing, including material specifications and timelines
- Establish a clear communication protocol with your project manager
- Schedule a detailed walkthrough after completion before making final payment
- Understand warranty terms and the process for making claims
Customers who report the highest satisfaction typically mention being actively involved throughout the process and maintaining clear communication with the company representatives. Taking photographs before, during, and after the project can also provide useful documentation if any concerns arise later.
While experiences vary across locations, Chase Roofing generally maintains a positive reputation in the roofing industry, with the majority of customers expressing satisfaction with completed projects despite some concerns about communication and follow-up service.
How to Get the Best Roofing Quotes
- Prioritize Workmanship
A roof is one of your home’s most important investments. Always choose a contractor based on experience and reputation — not just price. Poor installation can lead to expensive problems down the road. - Compare Multiple Estimates
Don’t settle for the first quote you receive. It’s always a smart move to compare at least three bids from local roofing professionals. You can 877-801-4315 to get local quotes from roofing contractors in your area, available across the United States. - Use Negotiation Tactics
After selecting a trusted roofer, be sure to use our proven tips — How to Negotiate with Roofing Contractors — to secure the best possible final price without cutting corners.